My Review Of Lynn Smith Chevrolet:
They do not stand behind what they sell.. I bought 2012 Colorado and have had 12 issues with this vehicle. I will have had this truck for a year on mothers day.
They fix the problems half way to save money. We have known John Wollis, The head dog on the dealership, for years and the second we started having issues he became a different person. He told us it was ok that my headlights had water in them and that after wiring got wet it did not need to be replaced. I have also had water getting in my headliner causing mildew, they refused to fix. They have had to replace a door panel, interior, and that was like pulling teeth. This is a brand new truck and everything is under Warranty. Doesn't matter. He was extremely rude and takes advantage of women, he is not who we thought he was at all..He only cares about his pocket book, not sure he actually has the best intentions for the dealership. He has no customer service skills. The service dept is hard to reach and horrible as far as friendliness. The service department employees scratched my truck under their care but refused to admit it or fix it.
Because I have had my vehicle in the shop almost every other month, I was asked to leave and not return to the dealership. My husband and I are not allowed back on the property. I was escorted off the property and told that they were not fixing anything else on my truck.
I hope that Lynn Smith sees this statement because for some reason he is not involved enough and his employees are ruining his name. I have left several msgs for Lynn Smith to call me back but obviously customers are not a priority. Also Mr. Smith, we were harassed by John for contacting you and trying to go over his head.
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Lynn Smith ChevroletAdded:
3/1/2013 12:34:33 PM
Thank you for taking the time to share your comments and feeling about our dealership on Dealerrater.com. We apologize for your experience and we appreciate your feedback. We do not want anyone to leave our dealership believing we have not made every effort to earn their business. At Lynn Smith Chevrolet, our focus is to provide consumer service and we will use your experience in future dealings.
3/1/2013 12:53:22 PM
I do not believe this is true. I went to a different Chevrolet dealership and they explained to me the full process and told me that Lynn Smith did not replace my stereo with the one that is suppose to go in my truck, they also lied to me and told me that the wet wiring on my cab light did not need to be replaced when the cab light comes in a package with new wiring if it is replaced properly. I was also told that Lynn Smith did not replace my headlight because the moisture was still accumulating in it. Once the other dealership replaced the parts properly I have had no issues or problems. It looks like the higher ups need to start listening to the customers because something is going on in the service department. I do not feel like the people in service are qualified to work on a vehicle. New or Old. I will not be back at Lynn Smith because they refused to help me and told me that I was not welcome back at the dealership. Maybe you guys need to learn what "customer service" is. Would you want one of your family members done this way? Your mother or your wife?? Ridiculous. That you can not put yourself in your clients shoes.