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M'Lady Nissan - Service Center

Crystal Lake, IL

5.0
181 Reviews

181 Reviews of M'Lady Nissan - Service Center

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September 08, 2016

Thanks for the great experience. Thanks M'lady Nissan. Brandon is always so pleasant and helpful and explains everything. I will definitely be bringing my can back to you again. More

by kitkhat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Mason
July 09, 2016

Poor customer service We had an oil change that was ok. But they told me my year and a half battery was defective. I only had it replaced in Oct of 2014 they should replace More

by Grammy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sal Visconti
May 10, 2016

Sal is honest and very helful I had bought a nissan rom honda naplelton dealership(worst mitake ever)./ Sal was very helpful and gave us a complete list of problems and issues wit More

by davebear08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal Visconti
January 15, 2016

very disappointed Brandon Mason Service Consultant VERY RUDE not helpful did not care for my concerns ...over all dealership does not care for customer unless you ar More

by irene45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon Mason
Jan 15, 2016 -

M'Lady Nissan responded

Hi Irene - My name is Mark Feld and I am the service director here at M'Lady Nissan. I was sorry to read this review. I am sorry that you felt this way. Can you give me a call at 815.459.2288 and ask for me Mark directly so that I can understand what happened? Thank You for your time and I look forward to hearing from you. Thank You Mark Feld M'Lady Nissan 815.459.2288

July 30, 2015

Front License Plate?!? My family and I just moved here from Michigan. I had just went to get my new Illinois license plate, DL, registration, etc., and to my surprise, there More

by Newresident
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter, Colin, Bryant C.
February 18, 2015

Leather seats repair I went there for a leather seats repair and interior detailing and they did an awesome job , they work quick and quality. My interior now looks like a More

by Vladimir
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal , Visconti, Sal Visconti
July 09, 2014

'12 Altima - AC blowing hot air intermittently Purchased '12 Altima from M'Lady 12/2013. Reported AC blowing hot air intermittently, 86 degrees outside. M'Lady Service Dept. wrote: "Inspect vehi More

by Detra Warren
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gill Klinger, Service Advisor
May 26, 2014

THANK YOU, SAL, FOR FINISHING PROTECTION PKG AS PROMISED!! I hesitate to say this but I had the pleasure of visiting M'Lady Nissan's Service Department on Friday, May 23. I mean, who really likes to visit the More

by DeniseMaj
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sal Visconti
February 05, 2014

I came in for service that I believed was covered under a protective package I purchased. To my disappointment it was not covered, but Sal gave me some other options and made sure I was satisfied with the s More

by dgwinn111
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sal Visconti
January 08, 2014

Kudos to M’Lady Nissan’s service department crew! My Kudos to M’Lady Nissan’s service department crew! My 2001 Pathfinder is in excellent condition, thanks to Joe DiBella and the service team. I am More

by fmarzano
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe DiBella
Jan 08, 2014 -

fmarzano responded

I wrote this review sometime in 2013 but for some reason just posted with my latest review.