M'Lady Nissan - Service Center

Upon returning from vacation on New Year's Day, I found my driver's side wiper damaged...weather in Chicago was very cold and snowy. I duct taped it so I could drive until I could get it replaced. found my driver's side wiper damaged...weather in Chicago was very cold and snowy. I duct taped it so I could drive until I could get it replaced. I was about 100 miles away from my next oil change so I called Joe DiBella at M'Lady Nissan on my way to work the next day, Jan 2nd. He scheduled my appt for first thing on Saturday, Jan 4th at 8:00am, which was the soonest I could make it, for an oil change and wiper replacement. Joe ALWAYS provides superb customer service as well as a quality and thorough review of my vehicle's condition before having work completed. I've been servicing my 2001 Pathfinder at M'Lady Nissan for 10 years and have over 155,100 miles on it. I am confident, no matter what the weather conditions may be, that I will get to my destination each time I get in it... thanks to Joe and the service team at M'Lady. More

Outstanding customer service, comfortable and clean waiting area, quick turnaround time & fair pricing. All important variables when searching for a dealership and service center. Highly recommend! waiting area, quick turnaround time & fair pricing. All important variables when searching for a dealership and service center. Highly recommend! More

I purchased and have always had my car serviced at the dealer working with Sal Visconti. Sal makes the customer experience great and the entire Service Team are always friendly and helpful! dealer working with Sal Visconti. Sal makes the customer experience great and the entire Service Team are always friendly and helpful! More

Called in and coordinated my 2011 Hyundai Sonata 2.0T to be winter serviced (oil change & new tires) on an upcoming Saturday. The Hyundai dealership quoted me a a large sum of money for a new set of Korean be winter serviced (oil change & new tires) on an upcoming Saturday. The Hyundai dealership quoted me a a large sum of money for a new set of Korean (stock) tires. I spoke with Joe Di Bella and he personally emailed me four different tire options that would be a dramatic upgrade as compared to the stock tires - and at the same time would be overall cheaper than the Hyundai quote I received earlier. Joe helped me discern the difference between the tire options and and explained which set would look great and get me through the winter weather. We set the date and brought it in. Discovered that a four way break job was required - Joe took care of it all including a four wheel alignment. No issues to note. Facility was bright, clean and easily accessible. I picked up my car during a heavy rainstorm. My vehicle was inside the service drive through and I must admit it was cleaner (inside & outside) vs. when I initially brought it in. Payment was a breeze - well explained and no pressure to do all of the other recommendations. Overall: great location, newly remodeled facility, clean, good service, competitive pricing, and Joe DiBella took care of it all in very easy to deal with and calm demeanor. I would go back with my Hyundai again and next time, I will bring my Honda Odyssey. More

I got a remote starter today at Nissan M'lady thru Sal V. And Joe D. They did an awesome job. 100%. I'm very happy with my purchase. Sal V. And Joe D. They did an awesome job. 100%. I'm very happy with my purchase. More

Bought a 2013 Nissan Altima on September 14th, came home to find that the other remote start only worked sometimes, found some kind of a nest under the hood, the check engine light came on and there was a r to find that the other remote start only worked sometimes, found some kind of a nest under the hood, the check engine light came on and there was a rattle somewhere around the dashboard. Called service and brought the car back the following Friday before we left for vacation. We informed them that we would be returning on Wednesday the 25th so we would like to pick it up then. They had the car for 5 days and said they fixed the rattle, sposedly something in the visor, the couldn't find anything wrong with the remote, they thought they fixed the check engine light. Brought the car home and the check engine light is back on. Called service and brought car back on Thursday the 26th. They said they thought it was the gas cap and had to order it and it wouldn't be in until Saturday the 28th. Saturday they called and said they got the wrong cap or ordered the wrong cap, either way now it won't be ready until Tuesday October 1st. I find this totally ridiculous first to have these problems with a new car and to have to wait almost a week now for a gas cap that they "think" is why they think the check engine light came on and why do I need a new gas cap with a new car that should have a new gas cap already. I am beginning to think that this was not a good purchase. Thank you, Nancy Cota 847-742-8064 More

We purchased our car from Bob. He was very helpful and patient with our many questions. We came in several times to look at the car and try to commplete our decision. Bob always found time for us and patient with our many questions. We came in several times to look at the car and try to commplete our decision. Bob always found time for us and was able to help us with our decisions. To this day he is still helpful and is always extremely friendly whenever we stop by. When we replace our older Nissan we would work with Bob. Betty Jo was more than willing to go out of her way to help us with accessorizing our car. She really knew how items would go together on the car to make it look fantastic. She was fun to work with and has a wonderful personality. Both of them treated us with respect. We are not just treated as a person that walks in the door and is pushed into a purchase. We are very happy that both of them are still with M'Lady. Their service to customers should be commended. More

When I had a mishap with my Maxima, I turned to Ken in service to make things right. He helped me deal with insurance, scheduling the work to be done and even set me up with a loaner for a few days. Every service to make things right. He helped me deal with insurance, scheduling the work to be done and even set me up with a loaner for a few days. Everything is back right in the world, the car is better than ever, and I come away feeling thankful for a dealership like M'Lady. Always helpful, friendly and accomodating, and the work is top notch. They see it all and take care of it, complete confidence in the car when they are done. Thanks Ken and Tony! More

Brought in for a tailgate handle/lock repalacement.Knew what was wrong-but they charged me 60.00 to look at it anyway along with the total report on the truck that I purchaced from them less than 6 months what was wrong-but they charged me 60.00 to look at it anyway along with the total report on the truck that I purchaced from them less than 6 months ago. The report listed over 2600.00 in service. When I bought the frontier they said that if anything in 75% good they leave it alone. Did not get anything done then. When the gate was done they wanted to Another way to screw anything out of IT'S sale coming back for service. Stay away after the sale! More

I took my car in for service and tried to use a coupon that M'Lady Nissan sent me. The amount of the coupon was deceptive. When I told Jim M'Lady that the coupon they sent did not represent his company that M'Lady Nissan sent me. The amount of the coupon was deceptive. When I told Jim M'Lady that the coupon they sent did not represent his company in the best light JIM M'LADY (THE OWNER OF M'LADY NISSAN) became EXTREMELY UNPROFESSIONAL. He said, "A jillion (by the way not a real number Jim) people have used this coupon and if just one person complains who cares." Then he proceeded to tell me, "We do not need your business so don't come back." Not to worry unprofessional Jim I will NEVER GO TO M'LADY NISSAN. Next time I will do my research and find a reputable car dealership. Shame on you! More