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M'Lady Nissan - Service Center

Crystal Lake, IL

5.0
181 Reviews
Call Service Center (815) 683-3078

181 Reviews of M'Lady Nissan - Service Center

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August 15, 2023

Love this dealership-been going for years. Brandon Mason goes above&beyond always for me, truly appreciate his help and all of the service departments help, there all friendly & willing to hel More

by samanthamcgill99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Mason, Peter Halabrin, Ryan Marciciak
Report | Print
Aug 15, 2023 -

M'Lady Nissan responded

Hi samanthamcgill99, Thank you for your feedback and loyalty! We're delighted to hear that you love our dealership and have been a customer for years. It's wonderful that Brandon Mason consistently goes above and beyond for you. We appreciate your recognition of his efforts and the friendly, helpful nature of our service department. If you have more to share or if there's anything else we can assist you with, feel free to reach out. We're here to continue providing you with outstanding service.

August 15, 2023

Everyone is very polite and nice. Brandon Mason is very helpful and attentive every time I go in for my oil change. More

by stefanyalvarez636
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hugo Duran, Brandon Mason, Peter Halabrin, Ryan Marciciak
Report | Print
Aug 15, 2023 -

M'Lady Nissan responded

Thanks for your kind words! We're thrilled to hear that you've had positive interactions with our team, and particularly with Brandon Mason. It's great to know that he's been helpful and attentive during your oil change visits. If you ever need anything else or have more feedback to share, feel free to reach out. We're here to make your experiences with us exceptional.

August 09, 2023

Very good experience. The service was excellent. They really help me with the loan in the service I was going to get for my car More

by rcn2423
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Halabrin
Report | Print
Aug 12, 2023 -

M'Lady Nissan responded

I'm thrilled to learn about your positive experience with our service team and being able to help with the loan. If at anytime you have a question please let me know. Thanks, M'Lady Nissan 815-459-2288

June 02, 2023

I owned three vehicles from this dealership. It's located 20 plus miles from my house and I have at least three more Nissan dealers in between but I always come back here because of a quality of More

by OLEG.CHERNENKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Colville, Brandon Mason, Peter Halabrin, Ryan Marciciak
Report | Print
Jun 06, 2023 -

M'Lady Nissan responded

Oleg, It truly means everything that you continue to make the drive to us and we're happy your apart of the M'Lady family. Thank you and see you again soon.

December 06, 2022

Great service. Never feel like I'm being scammed. Ive bought 3 cars from this dealership and been using the service dept. for 10 plus years. Thanks More

by donmcgill09
Recommend Dealer
Yes
Employees Worked With
Mark Feld, Sal Visconti, Brandon Mason, Peter Halabrin, Ryan Marciciak, Scott Hoak
Report | Print
November 30, 2022

Always have a great experience. Brandon does a great job helping us understand what is needed and why. More

by jtstagg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Mason
Report | Print
Mar 18, 2023 -

M'Lady Nissan responded

Thank you for the 5 Star review

November 25, 2022

I am tremendously impressed with both Brandon Mason and Eddie Colvin. Brandon is always exceptional and accurate with his quoting and communication on service. Eddie has been my salesperson for my last 4 c More

by Darrin Kopala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Visconti, Eddie Colville, Brandon Mason, Peter Halabrin, Drew Westermeyer, Abe Alyassir
Report | Print
Nov 25, 2022 -

Darrin Kopala responded

I provided this review. Please keep up the good work and exceptional service. Darrin Kopala

November 20, 2022

Brandon always takes care of me when I visit. He also tries to get me in and out because I have to wait for my vehicle. More

by djjoebill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott M’lady , Eddie Colville, Bryan Murphy, Brandon Mason
Report | Print
Mar 18, 2023 -

M'Lady Nissan responded

Brandon is one of the best in our service departments. Thank you

November 19, 2022

Great customer service! ! As a woman I feel he is very trustworthy and helpful with recommendations I need to do to my car More

by ksunshine1328
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Mason
Report | Print
Mar 18, 2023 -

M'Lady Nissan responded

Thank you!

November 19, 2022

Brandon was helpful and honest in telling me what had to be done with my auto. Good working with him. More

by sam c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Visconti, Brandon Mason
Report | Print
Mar 18, 2023 -

M'Lady Nissan responded

Thank you Sam! See you again soon

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