Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
MAG BMW of Dublin
Dublin, OH
72 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
72 Reviews of MAG BMW of Dublin
December 29, 2023
The absolute worst service we’ve ever encountered in the years we’ve owned vehicles. We were given the run around regarding repairs needed. Told one thing needed repaired however paid for an entirely differ years we’ve owned vehicles. We were given the run around regarding repairs needed. Told one thing needed repaired however paid for an entirely different piece. Quoted the wrong price before repairs. We live an hour and a half away and had to have the car towed to this location due to the proximity of the flat. I will happily spend the extra money and have the car towed to anywhere but this dealership for servicing. Absolute worst experience. If I were you run the a Other direction. More
by Disappointed customer
Employees Worked With
Theresa
Helpful December 25, 2023
Called on Monday, made appointment for Thursday. I needed an oil change and potentially a new front wheel bearing. Was promised same day service. Called mid pm to check status, “it’s done”. Five m I needed an oil change and potentially a new front wheel bearing. Was promised same day service. Called mid pm to check status, “it’s done”. Five minutes later get a call back, sorry wrong person, your car isn’t done yet. Ok, so it will be done by tomorrow mid morning…not ideal but ok. I call late am the next day, ON HOLD for 45 minutes, then told I’d get a call back within a half hour,,, I’m like no, I’ll wait for you to go talk to tech working on the car. Come to find out THEY HAVEN'T EVEN STARTED ON TNE CAR!. I said forget it, travel plans mandated I needed the car. xxxxty attitude and terrible customer service, More
by Former Customer
Employees Worked With
Don’t recall
December 23, 2023
Buyer Beware - Horrible Service! ! Went to MAG BMW to purchase a vehicle and as I was sitting down at a desk and talking numbers with a salesman, another salesman came up to the desk, ! Went to MAG BMW to purchase a vehicle and as I was sitting down at a desk and talking numbers with a salesman, another salesman came up to the desk, took the keys to the vehicle that I was there to purchase and stated that it had just been sold to another customer. It was by far the worst customer service I’ve ever encountered. Additionally, there was absolutely zero empathy when I expressed how wrong it was. Completely unimpressive and unprofessional. Don’t waste your time or money. More
by Xxxx
Employees Worked With
GM
September 18, 2023
My wife and I came looking for a new i4 eDrive40 one weekend. Many folks were looking at the M50 which had appeared on the website but was apparently already sold. There was no sticker or sign on the ve weekend. Many folks were looking at the M50 which had appeared on the website but was apparently already sold. There was no sticker or sign on the vehicle. We were ignored and after 15 minutes or so, I finally asked someone about the vehicle and received a gruff response. They ultimately let us see the vehicle, but asked if we wanted to test drive the iX because there were no i4s available. This was fine because I hadn't driven an EV before and wanted to get a feel for it. During the test, Octavio just kept talking to me about how fast the car was and showed me all of the features, I had to continuously ask if this was present on the i4 because the iX was not of interest to me, I didn't want an SUV. At one point in the test drive, he said that I should "blow by this truck, he'll be so mad". He showed us the PHEV that was on the lot. He asked if we wanted to test drive it. I said no because I was not interested in that vehicle either and the conversation abruptly ended. He gave me his card and said I should reach out if I wanted help. Never once did he ask a single question about what I was interested. Why EV? What is important to me? Why am I getting a new vehicle? Why the i4? Nothing. Maybe it was because I was up front and mentioned that I was considering other brands, Tesla, for example. The final straw was when I asked for pricing on a specific build code through text. I introduced myself and wrote a blurb to make sure he knew who I was. I have no idea whether or not he remembered me because the only response was "Sure, send code". Well, I did send the code and never received a response with pricing or even an acknowledgement that he received the code. I purchased a Polestar2 last week. If I ever have interest in a BMW again, I will not return to this dealership. More
by joshua.kwait
Employees Worked With
Octavio Guzman
June 15, 2023
I had the worst service ever from a car dealer like MAG, I went in for an oil change and they tried to sell me other services in which I declined. Waited one an a half hour to find out my car was not washed I went in for an oil change and they tried to sell me other services in which I declined. Waited one an a half hour to find out my car was not washed as normally would and my service light was not reset I had to do it myself. Worst SERVICE EVER More
by munir.saleh
Employees Worked With
Adam Boggs
May 23, 2023
Worst service. My BMW has been at their service center for 2 weeks for the replacement of cracked windshield which is totally covered by my auto insurance and who e My BMW has been at their service center for 2 weeks for the replacement of cracked windshield which is totally covered by my auto insurance and who emailed authorization 2 weeks ago. Many calls made and messages left and no call backs. Called again today and was told they had not received authorization even though the first email authorization was 2 weeks ago, re-sent email. Will never buy another car from MAG. Will not recommend either. More
by Dan
Employees Worked With
Shawn Dietz
May 06, 2023
I called to ask a service related question, but have been on hold for over 40 minutes. During this entire time, a recording keeps informing me that I am "first in line". My question regards the frequency on hold for over 40 minutes. During this entire time, a recording keeps informing me that I am "first in line". My question regards the frequency of oil changes: 3,000 miles per car computer and MAG vs 10,000 BMW maintenance manual. I own a 2019 Z4 with 10,320 miles. Last oil change was at 7,800 miles April 2022 Still on hold, waiting for a representative..... More
by Duane
Employees Worked With
no one
April 15, 2023
Purchased a Bentley from out of town. Transaction went very smoothly and was back on the road in a few hours. Charles was professional and could not be kinder. Would recommend purchasing Transaction went very smoothly and was back on the road in a few hours. Charles was professional and could not be kinder. Would recommend purchasing from this dealership. More
by Sabers
Employees Worked With
Charles Gambill
April 06, 2023
My wife and I went shopping at this dealership and we had an awful experience. We were looking to buy 2 vehicles. Perhaps I should have only looked at new cars because as soon as I mentioned what used inv an awful experience. We were looking to buy 2 vehicles. Perhaps I should have only looked at new cars because as soon as I mentioned what used inventory they had, the conversation with the salesman turned very cold and he gave us the impression that we were wasting his time. He made no attempts to locate any additional new or used vehicles and did not ask for contact information. Perhaps it was because I was driving my sons SUV, it was the last vehicle in the driveway and we didn’t feel like moving cars around. Regardless, as a result I won’t be going back ever and I bought a 750 at Ganley BMW in the Cleveland area 5 days later. I bought my other 2 BMW’s there and the experience is worlds apart. More
by bonedoc
Employees Worked With
No business card was given by salesman
December 01, 2022
I just had at MAG BMW Dublin and was completely blown away as I’m a VP of technology for a big firm and big on the customer’s experience as my team has a direct impact to our customers as we manage infra away as I’m a VP of technology for a big firm and big on the customer’s experience as my team has a direct impact to our customers as we manage infrastructure that pushes 1/3 of the worlds currency daily. I would love to talk to someone on making this right and more so for the customers that follow behind me as I would want to be aware of the behavior that can result in a bad customer experience and or sending them off to another dealer feeling the way I did today. I’m honestly disgusted by the experience and no longer want to return so just want to let you know what is going on as I had an interest in ordering a 2023 BMW M440i grand coupe fully loaded that I built online with BMW.com and took my wife to the dealer to show her one in person on what it looked like. One of the sales guys closed the trunk in my wife’s face of the only M440I GC that was sitting right out in front of the doors of the showroom, locked it and walked away saying absolutely nothing… felt like he did it on purpose as he just put on the “mag” plate on the trunk plate location. I was off work today and dressed very casual so hoping it was that and that I was not being racially discriminated against… this felt very ugly and would never recommend anyone to deal with that kind of customer experience. More
by Dannyalarcon
Employees Worked With
Sales department
