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MINI of Austin
Austin, TX
197 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 197 reviews
December 29, 2020
I had an excellent experience at Mini Cooper of Austin. Taylor made the entire process very smooth and easy! He even gave me extra discount that I wasn’t aware of. Taylor made the entire process very smooth and easy! He even gave me extra discount that I wasn’t aware of. More
by Bcmason75
Employees Worked With
Taylor, Sean Weaver
Helpful December 26, 2020
MINI of Austin is a very professional dealer and when you leave your MINI there, you know that it is in good hands. The service and quality are amazing. Thanks! leave your MINI there, you know that it is in good hands. The service and quality are amazing. Thanks! More
by Alexis
Employees Worked With
Sean Weaver
December 23, 2020
Best service experience you can have and nicest staff. Price and quality. Car is ready when it is supposed to. Would recommend to anyone for sure. Price and quality. Car is ready when it is supposed to. Would recommend to anyone for sure. More
by GL
Employees Worked With
Sean Weaver
December 13, 2020
I had a dead battery. It was covered by my warranty, was quickly replaced, and a full inspection was done on my car. I was kept informed of the status of my car, and even received a video showing me the res quickly replaced, and a full inspection was done on my car. I was kept informed of the status of my car, and even received a video showing me the results of the inspection regarding my tires, brakes, etc. When I couldn't pick up my car before the service department closed, they made arrangements for me to pick up on a Saturday from the sales department. More
by Traci
Employees Worked With
Mike Gardner
December 08, 2020
I had a bad tire purchased from Mini of Austin just over a year ago. My. 1st call went to VM. Next day I called again and spoke with someone who said I'd get a return call momentarily. 2 hours later I'm a year ago. My. 1st call went to VM. Next day I called again and spoke with someone who said I'd get a return call momentarily. 2 hours later I'm at discount tire where they understand customer service. Still no call back More
by grek
Employees Worked With
Sean Weaver
November 21, 2020
Steve was amazing, always approachable, and extra amazing in customer service. Did everything in a wonderful timely manner. He provided care for my welfare. Katie (finance department). profound professi in customer service. Did everything in a wonderful timely manner. He provided care for my welfare. Katie (finance department). profound professionalism and took the time to be informative and absolutely friendly & patient!!! More
by veliainthecity1
Employees Worked With
Steve (salesperson) & Katie (finance department), Sean Weaver
November 18, 2020
Steven Guerra was my sales person!! I really love the experience and the quality of the service. Everything was very smooth and with no space for any doubt in the process. experience and the quality of the service. Everything was very smooth and with no space for any doubt in the process. More
by rivera_mariai
Employees Worked With
Steven Guerra
September 21, 2020
Very nice people, but they try to sell tires all the time. I just bought a used mini with 11,000 miles and I was told I needed new tires at sixteen thousand miles. I was told it was an alignment problem time. I just bought a used mini with 11,000 miles and I was told I needed new tires at sixteen thousand miles. I was told it was an alignment problem. I had an alignment done. I had flat and was close to discount tire. They told me there was no unusual wear. I need to trust the place I get my car serviced. They told me the same thing today. Left a msg for the GM and was told he was never there. More
by dcmitschelen
Employees Worked With
Sean Weaver
April 12, 2020
Horrible experience overall i went to see a truck and it was not even cleaned after i had already been talking with marco a sales guy there for days i had asked if he could get it cleaned up so i can see it was not even cleaned after i had already been talking with marco a sales guy there for days i had asked if he could get it cleaned up so i can see it and he never did also they claimed it had been through the shop already and had passed all inspections and said to me evwrything was in great shape so when i drove it i took it to a shop and had it looked at and there is thousands of dollars worth of damages under the truck so may oil leaks comong from everywhere ywt hw assured me it went thought an inspection and had no issues then him and the sales manager i think his name was jim or james where both so rude and pretty much told me they did not want to so bussines with me because i had it looked at and called them out on their lies domt let this dealership take your money they are scam artist and will try to take advantage od you worst experience ever if i could leave less then 1 star i would More
by slowniceteg95
Employees Worked With
Jim and Marco , Sean Weaver
April 02, 2020
Worst dealership experience ever. Wasted time and money This dealership mistakenly diagnosed a lose in power to carbon build up in the valves when in reality it was a damaged catalytic converter. They advi This dealership mistakenly diagnosed a lose in power to carbon build up in the valves when in reality it was a damaged catalytic converter. They advised me they didn't have the parts to help with carbon build up, and turned me away. Based on their diagnosis my only option was to use an aftermarket cleaner since they were unwilling to help. I used the cleaner and it ended up damaging the already damaged catalytic converter (which should be covered under warranty). That cleaning obviously didn't help and i brought the car back in. They determined it was actually a damaged catalytic converter the whole time, and tried to charge me for it. I didn't have the money and didn't know it should have been covered by the manufacturers warranty. I didn't have the money to fix it so it has sat in my garage for months. I finally paid off the loan and people advised me that this should have been covered. I reached back out to this dealership for help. They told me that because i used that cleaner based on their incorrect diagnosis that my warranty was void. So to recap i wasted $1200 on parts based on an incorrect diagnosis from them, and voided my warranty based on their incompetent maintenance staff. Now they are taking no responsibility and the car has lost all of its value. More
by Ray
Employees Worked With
Brain
