MINI of Ramsey - Service Center

Derek Bruno (Service Manager) is the best! He's a Derek Bruno (Service Manager) is the best! He's a very understanding,competent and efficient service manager at Prestige MINI. He should've been h Derek Bruno (Service Manager) is the best! He's a very understanding,competent and efficient service manager at Prestige MINI. He should've been here since day one! MINI needs employees like him. I'm so happy to have met and interacted with a guy like him that takes the time to listen and resolve my motoring issues with my JCW. I can guarantee anyone coming to him that their problems and issues will be resolved and handled! I love doing business with him. He's not only a service manager. He treats me like a family member. Pavel Pichardo (Appointment Coordinator) is also a new gem at Prestige MINI. He has been a great help as well. He is always attentive to needs I express to him, very friendly and knowledgeable about these cars. Mike Tornatore in the Finance depatment is true asset to Prestige MINI. Terry Glattman, i have known for years. He sold me my JCW in 2009. He's been a real family member ever since. I'm so happy to have met them. They get the job done right! More

I have worked with Carolyn on numerous occaisons she is always accomadating of my schedule, keeps me up to date on my service and explains any additional work that needs to be done. Carolyn is very knowled always accomadating of my schedule, keeps me up to date on my service and explains any additional work that needs to be done. Carolyn is very knowledgeable of the MINI brand and also of my car and what is happening with it. Thank you Carolyn for always making servicing my MINI enjoyable! More

Took a 2008 Mini to Ramsey to get checked out because I just bought the car from another dealer. Mini did a safety inspection for free and found $3300 dollars of repairs that needed to get done. I returned just bought the car from another dealer. Mini did a safety inspection for free and found $3300 dollars of repairs that needed to get done. I returned the car back to where I bought it. Thanks Mini you guy's are awesome. My next purchase will be at Mini of Ramsey. Keep up the great work. More

Even though I bought my MINI at a different dealership much closer to home, I decided to take my car to a bigger, more experienced dealership almost 100 miles away. My local dealership hadn't replied to much closer to home, I decided to take my car to a bigger, more experienced dealership almost 100 miles away. My local dealership hadn't replied to my emails or returned phone calls when trying to set up an appt for fixing the airbag warning light in my 2010 Justa Cooper. Prestige's online appt website made scheduling super easy and even send a couple of emails reminding me of the service date. Once I got to Prstige, a valet confirmed my appt and professionally gave me a receipt then calmly drove my car to the service area. Mike Christen then sat me down, reviewed the problem, explained the possible repairs and led me to the comfortable waiting area. Great internet BTW. In an hour the car was returned to me - no charge. The idiot light was out and Mike explained that they reset the computer. Halfway home the stupid light came on again. By the time I got home to my PC, Mike had already emailed me asking if things were ok. They weren't and he seemed really concerned that I still had the problem. He offered to get me back in the next day and would have his senior specialist work on it. When I was finally able to return a week later Mike was busy, but Carolyn checked me in. She checked Mike's notes and saw that he had scheduled a loaner for me. Carolyn told me that the whole airbag harness had to be replaced. That would take some time. They gave me a brand new 2012 for the next 24 hours and promised to reimburse me for gas. Returning the next day, I was once again treated courteously and professionally (although I kind of wish the sales people had spotted me enviously eyeing the new cars in the lot. They might have made a sale that very day!). No questions or hassle returning the loaner. My car was freshly washed, vacuumed and full of gas. And to top things off, an unknown employee asked my advice about what might be a welcome giveaway at the next Prestige promotion. When I recommended the MINI water bottles, he thanked me and handed me one for my "help". Very classy. More

This dealership is friendly and prompt. They deliver when they say they will and there's no unusual wait time. Their periodic season clinics are a definite ++. when they say they will and there's no unusual wait time. Their periodic season clinics are a definite ++. More

My wife bought me a satellite radio for christmas. I contacted prestige to see if they could install it. They took the car and first were not sure where it could be appropriately installed. I then met contacted prestige to see if they could install it. They took the car and first were not sure where it could be appropriately installed. I then met with them and they installed it in an area that was inconvenient for me. I asked to bring it back to have it reinstalled and they welcomed this and had me sit down with the head technician in the service department who sat in the car with me and debated back and forth candidly for 20 minutes to figure out how best to install it. They did the job perfectly and I could not have been more pleased. Rick Torres expertly guided me through the process and was always accessible. More

Carolyn was a great help with meeting all of my needs. I was a walk in for service and she was able to get me in and out quickly. She was very considerate of my needs and spent a lot of time explaining to was a walk in for service and she was able to get me in and out quickly. She was very considerate of my needs and spent a lot of time explaining to me what my car needed without trying to sell me unnecessary services or parts. I would not hesitate to return when my car needs service. More