MINI of Stevens Creek

LITERALLY SOLD US A CAR THAT WAS ALREADY SOLD! ! Completely unbelievable, unconscionable, and probably illegal! I was there to buy a car for my 19 year old son. We were shown a really cute 2013 Sla ! Completely unbelievable, unconscionable, and probably illegal! I was there to buy a car for my 19 year old son. We were shown a really cute 2013 Slate Blue MiniCooper, which we test drove with gusto, spent a good amount of time inspecting, discussing, and ultimately insuring, and filling out all the sale docs and check. They were bringing it around for a quick wash before we left with it, when we were told that it had already been purchased and paid in full by a woman that they simply couldn't get a hold of!!! And to make up for this xxxxshow, they offered me "a good deal on a 2024"!! So that's the angle?? As I told the guy multiple times while we were there, I am not going to by my 19 year old college kid a brand new car for on campus. Just not going to happen. UGH!! There aren't enough words to express how disgusted I am with their dealership. :( More

Johnny was great, he was very helpful and helped me understand what my service options were as well as the costs and timelines involved, and was very responsive. Great customer service. understand what my service options were as well as the costs and timelines involved, and was very responsive. Great customer service. More

They evaluated my car, what repair it needed, and gave me an estimate. I authorized them to do the repair work. When the car was repaired, the bill was a lot higher than the estimate. I was of course disa me an estimate. I authorized them to do the repair work. When the car was repaired, the bill was a lot higher than the estimate. I was of course disappointed that I had to pay more than I anticipated. So far, the car repair seems to be working ok. More

Even though this visit cost me unexpected expense for repair, it was great experience working with Stevens Creek Mini as usual. My advisor Johny and service team fortunately found faulty oil filter housi repair, it was great experience working with Stevens Creek Mini as usual. My advisor Johny and service team fortunately found faulty oil filter housing before it get completely broken, so I could get repaired successfully. Johny was so professional and kept updating me the progress with text and call. I'll give 10/10 for Johny and Mini service engineers. More

I’ve experienced nothing but great customer service here! Steven has assisted me several times now. Most recently he helped me schedule service, explained the options to me, and gave suggestions for future s Steven has assisted me several times now. Most recently he helped me schedule service, explained the options to me, and gave suggestions for future service needs. And my car is in great shape thanks to the technicians who’ve serviced it! More

Great service and friendly a letter to long but wealth the wait Have a nice day. the wait Have a nice day. More

As always Johny was on top of his Game. Took very good care of my Mini, always asks if I have any questions or concerns. Johny went out of his way to make sure my car was throughly checked Took very good care of my Mini, always asks if I have any questions or concerns. Johny went out of his way to make sure my car was throughly checked out, your whole Service Team is polite and make sure you’ve needn’t helped. Don’t lose this team as those guys are the reason I come back if needed. They know their stuff when it comes to those Mini’s. More

I liked that I was updated throughout the service with texts including a video showing the work that was done and a notification when my car was ready to be picked up. There was also a complimentary car w texts including a video showing the work that was done and a notification when my car was ready to be picked up. There was also a complimentary car wash which I wasn't expecting. Overall great service! More

Very helpful and professional staff. Received a text with a video showing me what work was needed on my car. It was very quick and easy to receive a rental car. Received a text with a video showing me what work was needed on my car. It was very quick and easy to receive a rental car. More

The staff was very professional, courteous. and friendly. The very moment we walked through the doors we were greeted and asked if we needed any assistance. The staff was very patient with us an and friendly. The very moment we walked through the doors we were greeted and asked if we needed any assistance. The staff was very patient with us and we're never pushy or aggressive. They let us take our time and answered everyone of our questions as many as they were. The atmosphere is very welcoming and felt like a family. We were never pressured or pushed into something we didn't need or want. They kept our criteria and budget in mind through the whole process. I love Mimi Cooper and their wonderful staff. I didn't want to leave. I would definitely refer everyone I know to this dealership. 10 stars in my book!!! More