MINI of Stevens Creek - Service Center

September 30, 2022 Review of Stevens Creek Mini Service performed on 9/28/2022. While the service personnel are unfailingly professional and courteous, service outcomes have ranged from distressing to h performed on 9/28/2022. While the service personnel are unfailingly professional and courteous, service outcomes have ranged from distressing to horrifying. While our 2012 MINI Cooper S is a fun and exciting car to drive, it has been a terrible car to own. Components that rarely or never fail on other cars have failed in less than 50,000 miles. The total cost of individual repairs for seals, belts, pulleys, housings, and electronics has reached five figures and counting. So, this latest visit was more of the same – a nearly $700 cost to replace a water pump pulley, not a pulley assembly but just a pulley wheel – at 48,000 miles. Although this is a performance vehicle, it is driven at modest speeds around town and on trips. More

Great service Great lounge Great beverages Coffee and waiting room Great shuttle services Great tech and waiting room Great shuttle services Great tech More

I came in for a tire pressure sensor issue and Hector Limon-Salceda was able to get it fixed quickly. I'm a bit reticent to give out Hector's name because he is so awesome and I worry that he'll become o Limon-Salceda was able to get it fixed quickly. I'm a bit reticent to give out Hector's name because he is so awesome and I worry that he'll become overbooked but I guess that's the price we pay when we find a great service advisor. Thank you Hector!! More

friendly , great service,and my car looks like new! ! thanks so much for that extra touch!! ! thanks so much for that extra touch!! More

Excellent service I will be back again in the future. I am interested that dealer. I am interested that dealer. More

Easy to schedule appointments. Friendly folks, nice waiting area. I just wish it were closer to my home! Friendly folks, nice waiting area. I just wish it were closer to my home! More

Just got back from the dealer after dropping my car off to get a new battery. They checked it over and told me I didn't need a new battery and let me go without charging me anything. Very unusual in this d to get a new battery. They checked it over and told me I didn't need a new battery and let me go without charging me anything. Very unusual in this day and age to find a dealer service department with integrity. Thank you Mini Cooper of Stevens Creek and thank you Daniel for your honesty. More

Really appreciated the detailed explanation for the cause of the problem. More importantly, the recommendation for the preventive measure to ensure this problem won't occur is greatly valued. of the problem. More importantly, the recommendation for the preventive measure to ensure this problem won't occur is greatly valued. More

I had outstanding service over the weekend when I took my vehicle in for regular service. They were friendly, prompt, and kept me informed about the progress of the service. Daniel Dennis was an excellent vehicle in for regular service. They were friendly, prompt, and kept me informed about the progress of the service. Daniel Dennis was an excellent service advisor. More

Great customer service! The work was done timely. I should return very soon to address some other issues that my car has. Thanks. The work was done timely. I should return very soon to address some other issues that my car has. Thanks. More