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MINI of Stevens Creek - Service Center

Santa Clara, CA

4.7
262 Reviews

262 Reviews of MINI of Stevens Creek - Service Center

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December 12, 2023

This was not a pleasant experience. Basically, we waited 3 h for an oil change. I had to keep asking when the car would be ready. If they had told me it can take 3 h I would have dem More

by RSV817
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JUSTMAN
Dec 16, 2023 -

MINI of Stevens Creek responded

Hi, thank you for taking the time to leave us feedback. Please call our General Manager at (408) 641-4608 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

December 11, 2023

Oil change took over 2 hours, even with appointment. Waiting area was clean and comfortable. Johnny provided useful information, and wasn't pushy about selling services. I would return. More

by MINIBIGI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny
Dec 14, 2023 -

MINI of Stevens Creek responded

Hi, we're happy you found our staff to be so supportive during your experience here at MINI of Stevens Creek. We hope to be of service to you again in the future. Best wishes, MINI of Stevens Creek

December 11, 2023

Overall I recommend Mini of Stevens creek. The service is really good and explanation is clear. More

by minyanquan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johny
Dec 14, 2023 -

MINI of Stevens Creek responded

Hi, your wonderful feedback and rating mean a lot to us. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

December 08, 2023

Very Professional and fast service. It was great, courteous and very prompt service. The video feedback from the technician and explanation is very clear Really liked the complimentary More

by tomohawk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fields, Adrian
Dec 12, 2023 -

MINI of Stevens Creek responded

Hi, we appreciate your positive review of your experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

November 28, 2023

I really appreciate all the help I get whenever I go to Mini cooper In Stevens Creek. More

by maricelaramosmedina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake
Nov 30, 2023 -

MINI of Stevens Creek responded

Hi, we are so happy to read such a great review about MINI of Stevens Creek! Feel free to stop by if you ever need any more help.

November 25, 2023

Very nice staff. The staff I have worked with are courteous, helpful, and have great communication. More

by Myster E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin Miller, Brandonm Herrera, Blake, Robert.
Nov 27, 2023 -

MINI of Stevens Creek responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

November 22, 2023

I received a reminder for my 2019 Mini Countryman for brake fluid change. The Express service advisor quickly filled me in that I simply needed that and the included inspection. Other services such as co More

by KYuen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny
Nov 25, 2023 -

MINI of Stevens Creek responded

Hi, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

November 20, 2023

I had the pleasure of working with Johny at service. He is very responsible and helpful. Great service! More

by Michael Z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johny
Nov 22, 2023 -

MINI of Stevens Creek responded

Hi Michael, thank you for your kind review; we are happy to pass along your comments to Johny here at MINI of Stevens Creek! Don't hesitate to call us if you ever need anything. Be safe on the road!

November 16, 2023

Robert is always kind and professional for his work. I felt comfortable and was satisfied with his service. More

by Sho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Fabian
Dec 29, 2023 -

MINI of Stevens Creek responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 08, 2023

Johny was very helpful and quick to get service done for car, provided regular updates and helped to get out of the showroom within 2 hours. More

by Sam_007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johny
Nov 11, 2023 -

MINI of Stevens Creek responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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