MINI of Towson

Every time I take my car to Mini of Baltimore County both the auto service and customer service I receive are exemplary. Claudia has been especially helpful the last few times I've been in. When a part I n the auto service and customer service I receive are exemplary. Claudia has been especially helpful the last few times I've been in. When a part I needed didn't come in when expected, she was diligent in keeping me updated on the status of my repair and when I could get my car. More

I have purchased my MINI from MINI of Baltimore County and take it back for there for service. My saleswoman, Alison, was a joy to work with. She made the car buying process very easy. Brad Bornman, the s and take it back for there for service. My saleswoman, Alison, was a joy to work with. She made the car buying process very easy. Brad Bornman, the sales manager assisted with the sale as I has a couple unusual requests when I placed my order. Once I received my car there were a few minor defects in the body from the factory. I spoke with Claudia DeLeon who recommended I bring it in. She and Terrance worked together to get the problem fixed. I have since worked only with Claudia in the service department. When my car was damaged in a weather related accident I spoke with her to arrange all the repairs that would be completed at the dealership, I then handed the keys to the tow truck driver and told him they were to go to no one but Claudia. Claudia knows me by name, she remembers my quirky-ness in regards to my vehicle and takes the time to be sure everything will be to my satisfaction before returning the vehicle to me. Overall I would say that MINI of Baltimore County is a dream to deal with. They are a cut above the rest. More

This was my first experience taking my Mini in for service. I was very pleased with the overall experience. It started with the dropoff area that was open and roomy. From there I was greeted by a frie service. I was very pleased with the overall experience. It started with the dropoff area that was open and roomy. From there I was greeted by a friendly representative who quickly took my information, secured a loaner, and had me on my way. They contacted me when my car was ready and this was wround the time they had given me to expect it. When I returned to the dealer all my questions were answered and I felt extremely happy with everything that occured. I will continue to use them for service and would highly recommend them to anyone in need of service for their Mini. More

I've given the above rating for 2 reasons. First and I've given the above rating for 2 reasons. First and foremost : Claudia Ever since I adopted my Mini Cooper S, I dealt with 1 Service Advisor (R I've given the above rating for 2 reasons. First and foremost : Claudia Ever since I adopted my Mini Cooper S, I dealt with 1 Service Advisor (Rose) and thought that I would never deal with another one as fiendly and precise as her (and I've dealt with a couple). Then I had the pleasure of working with Claudia on one of Rose's days off.... I realized that there is anothe SA at Mini of Baltimore that is a pleasure to deal with and can be trusted. Since Rose left, I told Claudia that she's the only SA that I still trust and willingly deal with at Mini of Baltimore and the only SA that I know will treat my MCS with as much care and love as I do. Secondly : Terrence Terrence is the service manager and even though I did not like it at first, he actually refused to release my car to me until he was %120 percent sure that the problem was resolved. Thanks for being so tenacious Terrence. More

Called service department and explained that I had a fluid leak - Claudia answered and suggested that I have the car towed in to be safe (for free). I did not feel that was necessary and did not have t fluid leak - Claudia answered and suggested that I have the car towed in to be safe (for free). I did not feel that was necessary and did not have time to wait for the tow so I headed in. When I arrived I explained to Claudia that I had about 30 minutes before I needed to leave for an appointment and would prefer to wait to see if it was something simple so I would not have to return a loaner later in the day. After 25 minutes Claudia came to me and said she was sorry but they still could not find the leak and they would need to put me in a loaner. She had me out the door in 5 minutes and I was on to my appointment. I was very impressed that I did not have to remind her of my time constraint. In additionn to repairing the leak they also added a dye to my oil and advised a follow up visit so they could easily check to insure the problem was solved. As a final note, I also inquired about intalling a special accessory. After checking, Claudia said they did not have it but if I could obtain one on my own they would install it in about 30 minutes. I thought that was very fair and plan to have the part installed soon! More

Claudia was patient with my non-automotive explanation of my problem and honest and straight forward with her responses. Often service reps are only interested in their commissions and not about the car owne my problem and honest and straight forward with her responses. Often service reps are only interested in their commissions and not about the car owner. She really seemed to care that my problems were solved and was extremely kind in her approach. More

Excellent experience! Hilary Brown was a pleasure to deal with and made my "long distance" purchase so easy. This is a very impressive facilty, where customer service excels, which is seldom the case w deal with and made my "long distance" purchase so easy. This is a very impressive facilty, where customer service excels, which is seldom the case with larger dealerships. The fact that I travelled thru three states to get there, must mean they are good! More

Although the sales process was positive, the same cannot be said for the first service visit. The microphone quality of the bluetooth system is very poor (thin hard to hear) and we wanted to see if there wa be said for the first service visit. The microphone quality of the bluetooth system is very poor (thin hard to hear) and we wanted to see if there was something wrong. The car was at the dealership for several days, with a loaner provided. Also- we wanted to have the free car "wash" which we were told was a service provided with a purchase from this dealer. When we picked up the car, we were told that the operation was "normal", and that the problem was with the fact that we were not using an "approved" phone. The "approved" phone list is ridiculously short compared to other auto manufacturers. We were also told that any problem with the Bluetooth unit due to using a non approved phone is not covered under warranty. The service manager gave me some bull about how different phones use different bluetooth "languages" and that the reason for the microphone problem problem is because we were using a non approved phone. We suggested that since he owned an "approved" phone, we should try his as a comparison. We appreciate that he agreed, but he did not know how to sync his own phone with the bluetooth unit of the car. One person in the service department told us that the bluetooth microphone problem can sometimes be improved by changing the microphone position. We asked for the service manager who told us that this was wrong information (changing the microphone position is in the owner's manual). And the wash was another disappointment. Truth in advertising would have called it a "rinse". There was still bug guts all over the front, and water drop spots all over the car because it had not been dried. In short, OK sales experience. First service experience was definately "over promise and under deliver". More

I had a great experience at Mini of Baltimore! Buying a car can be stressful but Usman, Ray and Ben made it very easy and much less stressful than anticipated. They were all very professional yet friendly car can be stressful but Usman, Ray and Ben made it very easy and much less stressful than anticipated. They were all very professional yet friendly and so helpful. I wasn't really looking to buy this quickly but the 1.9% financing that ran until 8/31 made my decision very easy. Everything was thoroughly explained--start to finish. I picked up my new Mini and they made sure my "old" car was transferred to BMW of Bel Air as that is closer to home--bonus! Michael Coleman at BMW of Bel Air was also very helpful when I picked up my "old" car. I certainly felt spoiled from the beginning until the end of the transaction and know when I take my Mini in for routine service I will be given the "red carpet treatment"! Already my Mini is everything and more than I expected. I wanted a car that was FUN too and it certainly is FUN to drive and brings a smile to my face! What a pleasure to drive! Thank you Mini of Baltimore and BMW of Bel Air for your outstanding service! I would highly recommend your dealerships! Robin B. More

A lease-end refund check I was issued was $200 less than expected. Not a lot of money but upsetting because it was the principle of the matter. I wrote an email just to get it off my chest; after all, thi expected. Not a lot of money but upsetting because it was the principle of the matter. I wrote an email just to get it off my chest; after all, this was the third Mini I purchased from this dealership and I wanted to be heard. I didn't think I would be contacted by anybody and felt when the time came, I would NOT be going back to that dealership. I received a call from Michael Coleman who apologized for my less than wonderful experience and said he wanted to make it right. With that said, he called me to ask me to stop by the dealership because he wanted to meet me and to personally hand me a check for $200. Actions like that tell me the dealership cares about the customer. Yes, I realize they are running a business but I wanted to know MY experience mattered to somebody. Michael Colemen let me know loud and clear that he heard me and I appreciate that. I would recommend them to anybody. More