MINI of Universal City

frustratingly, one cannot leave zero stars. I brought my car in to Universal City Mini for its first service. I waited almost an hour for the loaner…super frustrating as I had explained when I I brought my car in to Universal City Mini for its first service. I waited almost an hour for the loaner…super frustrating as I had explained when I made the appointment that I needed to be at cedars Sinai by 10. I didn’t get there until 11., when I went the next morning to pick up my Mini with Angie, we noticed that one of the windshield wiper blades was shredded. surely I briought it in that way but since it’s summer in CA, I didn’t notice. but supposedly they were inspected, or it said so on my report. she got an advisor who told me he needed to watch the service video before they could be replaced! what?! I was very frustrated. and asked when it could be done.. he had no answer, only that he needed to watch the video. I asked again and again if they could just be replaced. at that point, he said “I’m just trying to xxxxing help you”! yup, he swore at me. he later called and apologized. he offered to have someone drive out to replace them. since I am unable to leave during the day I said I would bring it in on Saturday. he asked that I call him to let him know what time I was coming and to give 20 minutes notice. I called. some woman answered and when I asked for him, she said he was not working that day! again, what?! I asked to speak to a manager. she responded in a rude snotty voice for my name and reason for wanting to speak with him. I had already given my name and was stuck off being spoken to so rudely so I said, “frankly, it’s not your business. would you please connect me?” she then hung up on me. when I got to the dealership, I explained to the manager what had happened from the get go. I asked that she apologize for being rude and hanging up. he said no. he said he was going to deal with HR. this service department is the worst…EVER! stay away! More

Bad customer service. Not able to help with lease return. They should be able to bridge relationship with mini bmw finance for inspection for lease return. Had no interest Not able to help with lease return. They should be able to bridge relationship with mini bmw finance for inspection for lease return. Had no interest in helping me as customer of mini More

I came in looking for a very specific mini cooper and was helped promptly by Neil. I remain impressed with his level of professionalism. I had been looking at multiple dealer inventories online and speaking helped promptly by Neil. I remain impressed with his level of professionalism. I had been looking at multiple dealer inventories online and speaking with different salespeople but Neil is by far the most personable, prompt and efficient. He was the absolute best through every step of the way. I highly recommend him if you're looking for a smooth honest experience. People don't tend to realize this, but typically whoever sold you the car will be your go to through-out your lease as maintenance , loaners etc come up. He is the guy you want! Trust me More

Mini of Universal City has advertised for sale a 2015 Honda Fit EX. They have it advertised as an EX-L; the car does not have leather seats and some additional features which denote the "L". I informed t Honda Fit EX. They have it advertised as an EX-L; the car does not have leather seats and some additional features which denote the "L". I informed the dealership and they apologized and stated they would make the correction to their advertising. Initially, they made the correction, but have since reposted the car as an EX-L. Please be careful at this dealership as they knowingly are not correctly advertising their cars and their asking purchase price does not justify the correct model. https://www.miniuniversalcity.com/inventory/used-2015-honda-fit-ex-l-front-wheel-drive-sedan-3hggk5h82fm784124 More

Very transparent and easy going MINI Motoring Advisor The GSM Jeremy Grossman was great! He gave me a great deal on a new MINI Countryman Cooper S. I went to many dealers in the LA area but MINI of Univer The GSM Jeremy Grossman was great! He gave me a great deal on a new MINI Countryman Cooper S. I went to many dealers in the LA area but MINI of Universal City was the only one that really gave me a fair price and was transparent with pricing. More

"Great Experience at Mini of Universal City!" Honestly, I hate going into dealerships to buy car, I always hesitate to start talking to a sales advisor as they have a bad record of being "pushy" a Honestly, I hate going into dealerships to buy car, I always hesitate to start talking to a sales advisor as they have a bad record of being "pushy" and dishonest, until I met Anthony Marshall yesterday and he totally changed my opion of this experience! He was such a pleasure to work with, very knowledable and helped me of where I needed to be to be able to purchase the Mini I wanted. I highly recommend Mini of Universal and ask for Anthony Marshall to assist you, he can perfom miracles and get you in the car of your dreams! More

FANTASTIC & QUICK! WANTED: GREAT CAR, GREAT PRICE GOT: AMAZING CAR, AMAZING PRICE LOVED THE SERVICE, AND POSITIVE ATTITUDE WOULD RECOMMEND TO ANYONE BOTH THE DEALER WANTED: GREAT CAR, GREAT PRICE GOT: AMAZING CAR, AMAZING PRICE LOVED THE SERVICE, AND POSITIVE ATTITUDE WOULD RECOMMEND TO ANYONE BOTH THE DEALERSHIP & A MINI ANTHONY, JOHN & ALEX ARE ALL FANTASTIC PLEASE GO IN AND CHECK THEM OUT! More

Great Experience!!! Anthony Marshall at Universal MINI was an absolute pleasure to work with. He went above and beyond to get us the best value and experience. The enti Anthony Marshall at Universal MINI was an absolute pleasure to work with. He went above and beyond to get us the best value and experience. The entire purchase was great....from the initial inquiry to the test drive and then the final purchase. I would highly recommend Anthony and the Universal MINI dealership!!!! More

Well worth the drive! While I've also had a pleasant sales experience at another SoCal MINI dealer, that place's service department turned out to be a huge source of frustr While I've also had a pleasant sales experience at another SoCal MINI dealer, that place's service department turned out to be a huge source of frustration and wasted time. Universal City MINI however is different. From Sales (Anthony & Isabel) to Service (Billy & Tommy), they all care about the brand's products and their customers' satisfaction. I highly recommend this place. More

This is the only Mini dealership you should buy from Not going to lie. I had a miserable experience at Nick Alexander with my first Mini (the car was great but the sales and service experience was absolu Not going to lie. I had a miserable experience at Nick Alexander with my first Mini (the car was great but the sales and service experience was absolutely horrible) and as a result, was seriously considering NOT leasing a second Mini three years later. I decided to give another dealership a chance and I have to say I am glad I did. Anthony at Universal City Mini made the process so much less soul crushing than it was three years prior. I highly recommend you visit this dealership and work with Anthony and his team. You're welcome! More