MINI of Universal City

Reason for Visit: Service

I recommend this dealer: No

My Review of MINI of Universal City:
I purchased a pre-owned Mini from this dealership and was really pleased with their sales staff. We took delivery of the car and drove it home. We noticed the tires were a little grabby, and when we checked the tire pressure we were horrified to learn they let us leave the dealership with less than 10 psi in two of the tires, twenty in another and thirty in another. At first they were anxious to remedy the issue, but became defensive as talks went on. The service manager "Curt" became very defensive and frankly rude over the situation, basically denying their error. After taking it to a local tire shop as they requested they accused me of coaching the tire installer on what to tell the service manager. WTF!

This is not a dealership to take your pride and joy to. These guys are interested simply in your money and frankly cannot deal with the fact they have issues in their service department. Go elsewhere. Perhaps South Bay Mini will treat your right.

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Reason for Visit: Service

I recommend this dealer: No

My Review of MINI of Universal City:
The people here are reasonably nice. However, for such a small dealership (they have maybe 5 or 6 service bays) they seem inept in a Keystone Cop kind of way. For example, my keys were lost for a while (Where are the customer's keys? I dunno I thought you had them. Paging Bob, paging Bob, we need the keys. Bob: what keys? and on and on). On one visit for a power steering fan motor problem, the service manager (not Laurence, some other guy who I would be very surprised if he's still there) told the tech to replace the ENGINE electric fan simply because I told the manager that the noise sounded like the engine fan but was coming from the power steering unit! Wow! Of course, that meant another visit to the dealer and another rental car (they picked up the cost of the second car). I would stay away until this dealer gets a little more experience in their new location. Maybe that will help?

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