MINI of Wesley Chapel

Exceptional Service! Mini of Wesley Chapel has been amazing to me time after time! I have owned three Minis so far and been to a lot of Mini dealers for service, which non Mini of Wesley Chapel has been amazing to me time after time! I have owned three Minis so far and been to a lot of Mini dealers for service, which none of them have ever come close to the atmosphere and friendliness as they do. All the service representatives and service manager are personable, understanding, knowledgeable and always fun to work with. You can really tell they legitimately love there job and it shows in the customer service.I recommend this dealer for all your car's service needs because they always are willing to help anyway they can. I really feel at home and welcome every time Im there. More

New Customer My first experience with the service department was yesterday afternoon at around 3PM and met with Andy...Excellent Service !!..The waiting area with My first experience with the service department was yesterday afternoon at around 3PM and met with Andy...Excellent Service !!..The waiting area with those recliners and the friendly Baby Bulldog make me relaxed and comfortable as I waited for my car...Loved it sooo much that I went back this morning with my wife's car. I walked in and was greeted by Brian who at first seemed sincere in taking care of me. He became concerned that I did not have an appointment and how Lucky I was to be able to get in cause customers are usually lined out the door !!!! So I'm Lucky to get service ?? or are you lucky to have a new Customer ??? Waited an hour and a half for a simple oil change...when I went to check on Brian about my car at the One Hour Mark...he seemed surprised...don't you think he should have been checking on me at that point ? Jorge finished the paper work and finally got me out the door. Seems like a nice place otherwise...one other thing, the coffee cups are too small for the amount of coffee that comes out of the automated coffee machine. It overflowed and I burnt my hand when I reached it to retrieve it. More

New proud owner of a MINI Hans is my hero! His first pick for me was the PERFECT car, which I subsequently leased. Not to mention, he kept my dad (consigner and bargainer Extra Hans is my hero! His first pick for me was the PERFECT car, which I subsequently leased. Not to mention, he kept my dad (consigner and bargainer Extraordinare) fed and comfortably watching the rays game in a recliner as we waited to sign. I left the lot in my dream car and I'm so grateful :) More

Fantastic MINI experience A MINI was something we knew we wanted, but we weren't quite ready to purchase. When our current vehicle needed major repair, and we found ourselves i A MINI was something we knew we wanted, but we weren't quite ready to purchase. When our current vehicle needed major repair, and we found ourselves in the position of needing a new vehicle sooner than planned, we went to talk to our sales rep, Sam. We wanted to get into our first MINI, but weren't sure if we could make it work. Sam went out of his way to find us the perfect car that fit within our budget. Mike (the GM) and the rest of his team were kind, curious, and bent over backwards to help us. When it came time to pick up our MINI Countryman (which was beautifully detailed), Sam came in on his day off to make sure we had everything we needed. We're very happy with our MINI, and equally happy that this is the dealership we'll be calling "home." Oh, and Cooper the Bulldog was the icing on the cake! Thank you! More

Great experience! Great experience with service and salesman, particularly Hans!!! He was great to work with, thank you. Service told us exactly what our 2007 Mini need Great experience with service and salesman, particularly Hans!!! He was great to work with, thank you. Service told us exactly what our 2007 Mini needed. Originally we were not looking for a new Mini, but while waiting we looked at the various Minis and found exactly what we wanted. We are very happy with our purchase. More

An Excellent Experience First visit to a MINI store. Sam new the product, answered all questions and provided information that I didn't ask but needed to know. Explained as First visit to a MINI store. Sam new the product, answered all questions and provided information that I didn't ask but needed to know. Explained as we walked in that we were not ready to buy for 9-12 months. Spent well over an hour knowing we were not going to buy. While we are not sure we are going to buy a MINI, if we do it will be from Sam and Wesley MINI. More

marvelous mini convertible Cooper I recently decided we were ready for a convertible! I leased a new mini from Wesley chapel and could not be more pleased. A gentleman by the name of J I recently decided we were ready for a convertible! I leased a new mini from Wesley chapel and could not be more pleased. A gentleman by the name of Jay Melinger helped us and was the most professional, courteous, and generous employee I have worked with at any dealership. He made the process of picking out a new car and all the hassle that goes with that a breeze. I will definitely be back to this dealership when my lease ends! Thank you I Love My Mini! :-) More

Gives Mini a bad name. My wife & I bought a Mini Cooper S convertible from Mini, Wesley Chapel on 07/30/2014. At first we were very pleased with the vehicle and the servi My wife & I bought a Mini Cooper S convertible from Mini, Wesley Chapel on 07/30/2014. At first we were very pleased with the vehicle and the service we received. Unfortunately after owning the car for a few weeks our opinions started to change which is a shame as the car cost us $27,000. 1.We were told by our salesperson that the car had only one previous owner when it had two. 2.We were also assured that the car came with a warranty having done only 22,000 miles. Turns out it didn't have any warranty at all. 3.After a couple of months the fuel pump broke. This was fixed by Mini at no charge but fuel pumps shouldn't be failing on 3 year old, low mileage cars. 4.After 5 months of owning the vehicle, my wife received a phone call telling her that our original finance approval hadn't actually been submitted to the credit union and that we would have to refinance and that our payment would probably go up. 5.The car had started to emit a strange sound and a noticeable smell from the turbo charger, the silver coating around the air intake on the hood had also started to bubble which I thought was a bit strange. After driving it the hood and air intake was ridiculously hot to touch. After talking it through we decided that it would be in our best interest to hand the car back and forget about Mini. The only good thing is that we never made a payment on the vehicle so we had a free car for 5 months! If you're thinking about buying a Mini from this dealership please make sure it has a long warranty and I would recommend having the car checked out by an independent mechanic. For the record, the car we returned was a 2011 British Racing Green, Cooper S Convertible with ivory leather seats. Make sure you get a long warranty on the turbo charger! More

Finally a car salesperson that listens Buying our new 2014 Cooper Hardtop S was the most pleasurable car buying experience I've ever had. Joni spent a great deal of time talking to my wife Buying our new 2014 Cooper Hardtop S was the most pleasurable car buying experience I've ever had. Joni spent a great deal of time talking to my wife and I about what we liked and what we didn't with our old vehicle and about our life in general. Through that conversation she was able to discern what was important to us and was able to identify the perfect fit for our lifestyle and budget. At the end of the day, we spent less time and received better attention and service from Joni than we did with anyone else we tried to work with. I cannot express in words how wonderful this experience was, particularly when you consider it was centered around buying a car, which has always been (at least for me) a remarkably painful and irritating experience. I highly recommend visiting Joni at this dealership if you are in the market for a car. You will save a tremendous amount of time and energy just going to her first instead of beating your head against the wall with someone else trying to fast talk you into something you don't want without features you do want, for a price nobody wants. More