MINI of West Chester (formerly Otto's Mini)

The best car buying experience! This was the easiest and most pleasant car buying experience I have ever had! Michael Dixon was amazing! He cut right to the chase on the bottom line This was the easiest and most pleasant car buying experience I have ever had! Michael Dixon was amazing! He cut right to the chase on the bottom line price of the vehicle and saved me a lot of time and hassle. Michael was a breath of fresh air and a pleasure to work with! I highly recommend this dealership and make sure you ask for Michael Dixon!!!! More

Great sales and service departments One might argue there are better cars, but there's no better dealer in my 30+ years. I've bought two cars from them and will, one day, buy a third I'm One might argue there are better cars, but there's no better dealer in my 30+ years. I've bought two cars from them and will, one day, buy a third I'm sure. The service is fair and thorough. More

GREAT service: Patient and excellent attention to detail Thrilled with the service and attention to detail from the staff at Ottos! Michael and his manager were really patient during my design, redesign and Thrilled with the service and attention to detail from the staff at Ottos! Michael and his manager were really patient during my design, redesign and order of my car (and checking in on the order status :) They make it really fun to go car shopping :) Thank you so much -- and what an amazing product it is: 2016 Mini Convert. S :) LOVE IT :) More

Great fun Bought new mini clubman. Ottomini in Exton are the best. Helpful, friendly and intelligent staff. They certainly know what they're talking about. Car Bought new mini clubman. Ottomini in Exton are the best. Helpful, friendly and intelligent staff. They certainly know what they're talking about. Car is fantastic and I couldn't have asked for a better experience. Paperwork a breeze. Just can't praise them enough. Wonderful service and glad I found them. More

Awesome service in every department I am definitely a loyal Otto's customer. I initially contacted Otto's after feeling pressured at a different dealership into a car I didn't really wan I am definitely a loyal Otto's customer. I initially contacted Otto's after feeling pressured at a different dealership into a car I didn't really want. We were put in touch with Derek Street and after a quick phone call, he sent over a few options to look at. We hurried from the other dealership to Otto's an hour before close, but we never felt rushed when we got there. Derek was welcoming and informative, and helped me find just the MINI I was looking for. The level of service I experienced throughout the sales process was bar none. Everyone on staff was wonderful to deal with, and I got a car that I absolutely love. I just picked up my MINI after a routine maintenance check and again am so impressed with the level of service. Everything at Otto's is so streamlined. I was in and out with a loaner within minutes. Fred and the service team did a fantastic job and even took care of some touch-ups I was concerned about. I'm so happy with the job they did. I will always recommend Otto's! More

White Glove Treatment You can buy a car from any dealer who tows the company line. I believe in my personal experience that Otto's is full of smart people that have well ab You can buy a car from any dealer who tows the company line. I believe in my personal experience that Otto's is full of smart people that have well above average people skills. You get a fair shake with every part of the experience from sales, (My contact was Derek) to service and parts. I've had multiple contacts over a period of time and it's all consistent. It's fantastic and to sum it up, you get white glove treatment. I've had my car serviced twice, once was something major but to my surprise the car was turned around inside two days. Each time I got a loaner I wasn't embarrassed to tool around town in. Fred helped once and Mellissa second. Both were proactive, in a big way. I'll add this aside. I purchased a Mini S. It's my pride and joy and I put my sales rep through a lot to find just the right car. He earned his paycheck but the dealership earned a loyal customer because he was nothing but patient throughout the process. Final note. Both sales and service ended with multiple follow-ups. Excellent. More

Outstanding in every way My wife and I just got our new 2016 Mini which is our third one in the last seven years. It is a tremendous automobile that we cannot be happier with. My wife and I just got our new 2016 Mini which is our third one in the last seven years. It is a tremendous automobile that we cannot be happier with. The entire staff was an absolute pleasure to work with especially our sales associate Michael Dixon. Mike was outstanding from our first telephone conversation. He worked very hard to find us just the right Mini and did so in a very short period of time. I would highly recommend this dealer, salesman and in particular the Mini S to anyone who is looking to buy an outstanding car from a great dealer. More

Professional all the way What can we say, Michael Dixon was great to work with, and we would highly recommend him!! Straight forward and forthright, he assisted us in finding What can we say, Michael Dixon was great to work with, and we would highly recommend him!! Straight forward and forthright, he assisted us in finding the best car for us. Dave shuffled the paper fairly quickly, and Chad helped us through a tiny rough patch beautifully. Well done guys! More

2005 Honda S2000 Recently, online and mostly through e-mail, from 1,000 miles away, bought a 2005 S2000 that they said was "like new". Because of the condition and my Recently, online and mostly through e-mail, from 1,000 miles away, bought a 2005 S2000 that they said was "like new". Because of the condition and my uncertainty, we had a little trouble on the price but we worked it out. It is exactly what they said, a 10 year old car that is in practically perfect condition. They also handled the shipping for me, which was very impressive. More

Terrific dealership experience I recently took delivery of a used Volvo C70 convertible from Otto's Mini in Exton, PA. And drove the vehicle back to my home in Alabama. I couldn't I recently took delivery of a used Volvo C70 convertible from Otto's Mini in Exton, PA. And drove the vehicle back to my home in Alabama. I couldn't have had a better experience. The vehicle was spotlessly clean and the salesman (Derek Street) and his manager (Joe Corvaia) took pains to ensure the transaction went as smoothly as possible. I have purchased many vehicles over the years and have never had an experience as hassle free as this one. The dealership is nicely appointed with comfortable places to view their inventory and accessories. Even the rest rooms were well appointed and clean. Upon reaching My home in Alabama I tried programming the Volvo's Homelink garage door openers and discovered they would not work. The buttons in the visor were jammed into a non-workable position and no amount of coaxing on my part would make them work. I called the dealership and advised them of my problem. Despite the fact that this repair was not covered by my warranty, Mr. Corvina, the Pre-owned Sales Manager at Otto's Mini, agreed to cover the repair and ordered the necessary parts to get the Homelink working again. This dealership and the people who work their are first rate. Shop and buy with confidence. Richard Reynolds A very satisfied. Customer More