MacMulkin Chevrolet Cadillac - Service Center

Expect to be ignored Went in to have a recall taken care of. Figured I'd get my 60k service and state inspection done while I had the day off. I sat in the waiting roo Went in to have a recall taken care of. Figured I'd get my 60k service and state inspection done while I had the day off. I sat in the waiting room forever. Every hour or two someone would come by with some lame excuse about how the one guy who could do the job was busy and it would be another hour. Of course if it's just an hour"I'm not going to leave and waste even more time coming back another day. So I stay put, and keep waiting. When the sun came down I got tired of waiting, asked the reception desk what the status was. Apparently it was already done. Massive bill (as expected from a dealer, but my experience with dealers is they aren't as hit-and-miss as a random mechanic, so the cost has served as a guarantee), and the inspection failed, so I'd have to come back (yeah right). When I asked how that happened, I was shocked. They did the inspection first. Found a problem. Charged me for the inspection and then failed me. Then during the service they fixed the problem. The reception desk didn't apologize. xxxx, they didn't even try to sympathize. I expect you can guess my reaction to their suggestions of other "sevices" they could provide. I took my business to Gurney's and have been happy ever since. More

Bad customer servise I have bought several cars from Mac mulkin chevy. I have a 2009 ZO6 corvette that I would bring there for oil changes mind you that it would take 3 hr I have bought several cars from Mac mulkin chevy. I have a 2009 ZO6 corvette that I would bring there for oil changes mind you that it would take 3 hrs to do so total. On my last oil change when I got home there was oil all over the top of the motor I called the owners son Tommy Jr. And gave him a heads up he said he would look into it and get back to me! He never did !! To make a long story short I have never been treated so bad in my life Tommy didn't care he blew it off he said it was no big deal etc!!! xxx. I have all the text messages saved on my cell I will never revert go back there Tommy jr should not be dealing with customers he gas no people skills at all!!!!!!! More

An update to my previous review. I stopped by for my oil change and door handle recall after they call me last week. I met the service manager Scott , he read my post and trying to address the problem I had change and door handle recall after they call me last week. I met the service manager Scott , he read my post and trying to address the problem I had. I see they are changing and willing to help their customer to solve the problem. at least for now their attitude is honest, actually, this is what I am looking for as a customer. I am giving 5 star now, there will be no negative review if they do what they said! Hope they can get service organized, be customer oriented and get work done as best as they can, they will be success in this area! More

I have my car serviced at MacMulkin (Nashua, NH) dealership for the CUE system upgrade and the shifter recall fix. (This took me exact 1 week to finish this.)They gave me a free rental vehicle, when dealership for the CUE system upgrade and the shifter recall fix. (This took me exact 1 week to finish this.)They gave me a free rental vehicle, when I got this rental car, the fuel tank is almost empty, one of the service manager told me I don't need to refill the gas before return. But after several days, they charged my about $15 dollars on the gas. I don't mind to pay for the gas, but they way they charge me make my so angry, 1. the service manager said I don't need to do this. 2. I return the car on Thursday afternoon around 3:00pm, why they don't charge me when I was there. 3. when I got the rental car, the fuel tank is almost empty, how can they charge me more than they had? I would not recommend this dealership to anyone according to their bad service and attitude to customer. More

Service visit for an oil change. Schedule appointment for 3pm. Showed up, could not figure out where to go. Finally found service department desk, 2 people working. 1 was a trainee so Noreen had t for 3pm. Showed up, could not figure out where to go. Finally found service department desk, 2 people working. 1 was a trainee so Noreen had to keep helping him instead of me. I guess this is OK. She never explained any paperwork and had me sign indicating I authorized them to do the service. This paperwork didn't even have the price I would pay on it, glad I looked before I signed. The price was $34.95 for an oil change! Pretty high, but I needed one done, so I went through with it. I asked Noreen how long this would take. She replied "about 40 minutes". Well, long time for an oil change for an appointment I was scheduled for. I went to the "customer lounge" at 3:10pm. A room with a TV, and some very uncomfortable chairs. Not what I would consider a lounge. At 3:35, decided to stretch my legs. My car was still in the same place I parked it. Looks like that 40 minute estimate was too short! At 4:25, 1 hour and 15 minutes after I arrived, I streched my legs again. My car was now parked outside the service door, my paperwork and keys sitting on the service associates desk, nobody to be found anywhere. At 4:45pm, I had to hunt down someone so I could get my car keys and pay. Total: 1 Hour 40 minutes for an oil change. Never, never again. Go somewhere else. Not what I would expect from a $34.95 oil change. More

Originally I towed my car to MacMulkin because of an electrical issue. Two days later I saw smoke and smelled rubber coming from the hood near the radiator. I towed my Cadillac back to dealership. Afte electrical issue. Two days later I saw smoke and smelled rubber coming from the hood near the radiator. I towed my Cadillac back to dealership. After one hour. of diagnosis at $98 they stated I need a new water pump at a cost of $500 and new head gasket $3500/$4000 for a total cost over $4K. I towed car to my mechanic who found that the upper rail hose was chaffing against the water pump belt and spraying the water pump and train housing. He replaced the upper hose. Are the mechanics at MacMulkin that incompetent or did they just want to screw a female consumer? There is a big difference between replacing a hose or replacing a water pump. This dealership has screwed me with a misdiagnosis and report of my vehicle! Highly recommend that you DO NOT take your vehicle to MacMulkin Chevrolet. I will ensure to tell all the military folks and personnel I know at Hanscom AFB about the service I received! More

I have 2008 Escalade and went back to Dealer I purchased from with a warrenty complaint on transmission and stated no problem. As that dealer is no longer in business on a recall brought to MacMulkin and from with a warrenty complaint on transmission and stated no problem. As that dealer is no longer in business on a recall brought to MacMulkin and in not only did recall but reprogramed transmission. I am very satisfied and they will be my dealer of choice. More