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29 Reviews of Magic City Ford Lincoln - Service Center
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April 26, 2017
Great service They were very helpful and quick at repairing our van even as a last minute job as we broke down driving through town. I got there first thing in the They were very helpful and quick at repairing our van even as a last minute job as we broke down driving through town. I got there first thing in the morning as we had to go on on our journey and the service people said that they would try to help us and repair the problem. It was about two hours and the van was fixed. It was very helpful for us as we had to be further south by the afternoon. The service person was very friendly and accommodating. Thank you More
by shaku8
Employees Worked With
Pat Wray
March 26, 2017
Amazing Service Experience Billy Joe, David and Mike were awesome. I am from Richmond and we were in town for a family memorial and my F350 Diesel truck brakes locked up on Fri Billy Joe, David and Mike were awesome. I am from Richmond and we were in town for a family memorial and my F350 Diesel truck brakes locked up on Friday afternoon at 5pm. I needed to travel back to Richmond on Sunday and needed help to get the truck brakes repaired. I called the other Ford dealer in town and they said they couldn't get to me until next week. I called Magic City Ford and Billy Joe answered the phone. She was very professional and kind and told me if I could get the truck in before 6 that they could take a look at my problem. David their diesel tech, met me in the service lane, checked out the truck, found the problem and Billy Joe coordinated with Mike for a next day repair. The truck was repaired and I am on my way back home today (Sunday) thanks to a wonderful Service department team! Thank you all for a exceptional experience! Penny Burch and Jay Zane, you have a great team of people in your Service Department Bill More
by bill23832
Employees Worked With
Billy Joe, David and Mike
March 09, 2017
Excellent Customer Service I bought a used 2010 Ford Fusion. One week later the sunroof broke and would not close. Bradley the service manager, put me in a rental to get the roo I bought a used 2010 Ford Fusion. One week later the sunroof broke and would not close. Bradley the service manager, put me in a rental to get the roof repaired. Next day I went back and he advised me that a new one would need to be ordered and installed. They got the roof back in place so I could drive the car until the part came in. The next week he called and said the part was in and we scheduled a date for repair. When I get there he had a brand new 2017 Ford Fusion with 30 miles on it as a rental. Next day he called an said that it was going to take longer to repair. The second day he called and said that my car was ready. When I got to the service center he handed me the papers and advised me that he had talked with the Sales manager and they took care of the $100.00 deductible I was suppose to pay. He had the interior detailed after the service. Bradley looked out for my best interest, kept me informed as to how service was going and was very friendly. Most pleasant experience ever at a dealership. It should also be noted that he worked around my schedule not theirs. One happy customer !!!!!! More
by Ricky57
Employees Worked With
Bradley
January 06, 2017
The only dealership you'll ever need. I have been a customer for over 30 years. Many many vehicle purchases. ALWAYS use their service as well. It simply does not get any better. It's l I have been a customer for over 30 years. Many many vehicle purchases. ALWAYS use their service as well. It simply does not get any better. It's like "family" and you don't see a new face every visit. I don't thin\k I get "special" treatment, but rather I think they treat everyone very well! More
by ACS
Employees Worked With
Billy Jo
September 22, 2016
Efficient and friendly service! I was in and out within an hour! Lost my keys and had my Explorer towed to this dealer for new keys to be made. I was in and out within an hour! Lost my keys and had my Explorer towed to this dealer for new keys to be made. More
by DM43
Employees Worked With
Pat Wray provided excellenet service! I can't commend her highly enough.
December 28, 2014
Service Department gets 5 stars ***** I'm visiting from Colorado when I started having serious trouble with a 1999 Expedition 4x4. Mike Finch (Service Advisor) and his service team rapidly I'm visiting from Colorado when I started having serious trouble with a 1999 Expedition 4x4. Mike Finch (Service Advisor) and his service team rapidly got me in, accurately diagnosed the root cause, explained fully what the problem was, fixed the correct issue, and got me back on the road - and all during the Christmas holiday. Magnificent service team. This is the sort of Ford service I've come to depend on for 45 years of driving. And is the reason I'm willing to pay a bit more for Ford quality work. Thanks Mike and all the folks at Magic Ford. It's because of this sort of performance that Ford did not need the bail-out. More
by JHN
Employees Worked With
Mike Finch
December 02, 2014
Flat tire:( While visiting Roanoke I managed to get the metal hook on a bungee cord lodged in my tire. It took several days to get the tire...but not a problem be While visiting Roanoke I managed to get the metal hook on a bungee cord lodged in my tire. It took several days to get the tire...but not a problem because Pat Wray was so very helpful and accommodating. I am very impressed with the customer service at Magic City Ford. More
by parkerdf
Employees Worked With
Pat Wray
September 22, 2014
worst Called about car not starting because off keys o would have 2 site in car for 10-15 mins I asked if I could bring the car 2 them and have a rental unt Called about car not starting because off keys o would have 2 site in car for 10-15 mins I asked if I could bring the car 2 them and have a rental until my appointment they said no so here I am the day of my appointment have 2 tow the car complete BS they will never get my business unless it's cover by warranty More
by Tyson Taylor
Employees Worked With
jim
July 27, 2014
Out-of-Towner made to feel welcome. My wife and I travel with our work. The AC on our company truck failed on the hottest day of the year. I contacted Magic City Ford Service Departmen My wife and I travel with our work. The AC on our company truck failed on the hottest day of the year. I contacted Magic City Ford Service Department and explained our problem. Service Advisor Pat Wray invited me to bring the truck in within the next hour to be diagnosed. We were pleasantly surprised that it was taken into the shop within a few short minutes after our arrival. The mechanic identified the problem and the failed part was ordered. We received a phone call from Pat the next morning letting us know that the part arrived. She said it could be installed that morning. My wife and I were impressed with the efficiency of the Magic City Ford Service Department. We were also impressed with the comfortable customer waiting area. Pat Wray was a delight to work with. She was very accommodating with respect to our work/travel requirements and the sweltering heat. More
by Buddy
Employees Worked With
Pat Wray, Service Advisor
July 15, 2014
Service rep. Pat, was GREAT ..............!!! Many thank's to service rep. Pat Wray ---------- she bent over back words to help us out, while being broke down on Vaca. . Thank's again for EVERY Many thank's to service rep. Pat Wray ---------- she bent over back words to help us out, while being broke down on Vaca. . Thank's again for EVERYTHING, Pat, keep up the good work and have a good one !!!!!!! Cindy More
by Possumn
Employees Worked With
Pat Wray
