Magnussen's Toyota of Palo Alto

Not often does one drive 250 miles just to buy a new car. For several months, I had been looking for a new Toyota Camry with specific options. After periodically checking inventories and calling dealers fro For several months, I had been looking for a new Toyota Camry with specific options. After periodically checking inventories and calling dealers from Los Angeles to San Diego with no luck, I decided to expand my search. Another month passed until I received a call from Magnussen's Toyota of Palo Alto informing me they had a 2024 Camry exactly as I wanted. In the meantime, I had read various Toyota dealer reviews and remembered positive remarks about the dealership. Even though in the past I've had some negative experiences with dealerships, I decided anyway to drive to Palo Alto and talk with them. It was like a breath of fresh air. There was none of the typical control issues openly displayed at most dealerships. The atmosphere was completely the opposite. Instead, everyone there was gracious and inviting, including the general manager, who introduced herself and welcomed us to Palo Alto. The competent staff is sincerely friendly and go out of their way to please. My sales consultant, Socrates, was absolutely stellar....very professional, courteous, and could not have been any nicer to work with. It was a surprisingly positive experience because the dealership exemplified the epitome of great customer service. It is always a pleasure to embrace such a refreshing change. More

My advisor Minh took care of my service request. He was polite, courteous, and took the time to explain exactly what my car needed. He also allowed me to look at his monitor so I could see a step by He was polite, courteous, and took the time to explain exactly what my car needed. He also allowed me to look at his monitor so I could see a step by step breakdown of everything that needed to be performed on my car that day, along with an attached price for each service. Never did I feel rushed or pushed into purchasing something. I really appreciate his professionalism and taking the time to hear my requests. Most of my visits to this service department are great, and this particular visit can be placed on the same list. More

CZ was very friendly and knowledgeable. After the purchase he went over the entire car with me on all the features. After the purchase he went over the entire car with me on all the features. More

Great service as always. My service advisor, Mins, was very attentive to my needs. I have been going to this dealership for 20 years so I am very satisfied. My service advisor, Mins, was very attentive to my needs. I have been going to this dealership for 20 years so I am very satisfied. More

I thought I needed a repair; I tried to fix it myself but couldn’t, so took it in for repairs. After multiple attempts, they couldn’t replicate the issue and said the car was actually fine - so charged me n couldn’t, so took it in for repairs. After multiple attempts, they couldn’t replicate the issue and said the car was actually fine - so charged me nothing! Appreciate their honesty and long term thinking More

Brought my Toyota RAV4 for scheduled reserved appointment for oil change at 7:30am today. I was told it will take the whole day. They will just call me. It takes the whole day for an oil change? Then i foll for oil change at 7:30am today. I was told it will take the whole day. They will just call me. It takes the whole day for an oil change? Then i followed up and I was told it will be ready by 4pm or 5pm today. I said I will just pick up my car and have oil change somewhere else. Then Duong called me back and said I can pick it up at 12pm. I got my car at 12:30pm. I hope next time I will not have same experience and for other customers who need oil change or maintenance. More

I bought my Toyota Prius at Magnussen Palo Alto in 2005 and have been taking it there for service ever since. I have loved my car, and the service has been excellent except for a period during the past fe and have been taking it there for service ever since. I have loved my car, and the service has been excellent except for a period during the past few years. It was a great relief to see Randall there and receive the service I have grown accustomed to. Thank you! More

Incredible service, extremely professional sales rep and Dich Tran was one of the most friendliest workers in the entire dealership, I cannot express the amount of gratitude I have and I will definitely com Dich Tran was one of the most friendliest workers in the entire dealership, I cannot express the amount of gratitude I have and I will definitely come back and refer friends to here. Extremely welcoming and efficient, thanks! More

damages. I didn't drive the auto until I recovered from surgery in June. When I went to wash the vehicle I saw the front fender damage. That this dealership w I didn't drive the auto until I recovered from surgery in June. When I went to wash the vehicle I saw the front fender damage. That this dealership would deliver a vehicle to an 80 year old person who was trusting to not even think twice that they were doing something dishonest, unethical & underhanded is abominable. Stay far away from this dealership More

Great friendly stuff, super fast processing and Aidan was super helpful. Will definitely recommend this dealer super helpful. Will definitely recommend this dealer More