Maita Mazda

Went in to purchase a new vehicle. Had contacted dealership prior to visit and they had agreed to match a competitor's price. Salesman was great but otherwise a nightmare. Not only was the agreed dealership prior to visit and they had agreed to match a competitor's price. Salesman was great but otherwise a nightmare. Not only was the agreed upon deal not honored but the finance person dropped the ball and it took 3 repeat visits to the dealership to complete the sale. Would have gone elsewhere except the salesman did his job and I didn't want him to lose his commission. No apology from management or finance for their screw-ups and no compensation for the inconvenience and ineptness of the finance department. Wrote a letter to the manager and received no response. Never again! More

We showed up at the Maita dealership on the work of a close friend who had purchased a Forester from this great dealership. We were shown all available cars, by Frank and Al, our questions were all answ close friend who had purchased a Forester from this great dealership. We were shown all available cars, by Frank and Al, our questions were all answered, and the deal closed. Since then we have had things added to her by the Maita Service Department. The work was completed far faster than we expected, and done perfectly. We have named her, Ruby Tuesday because we bought her on a Tuesday, and she is red. An attempt on my part to name her Yokahama Mamma did not fly! Would I recoment Maita for buying a car? YES!!!! Would I recomend Maita' s Service Department? YES!!!! Thanks to all of you at Maita. G.R. More

Sales Manager Glen Berni bent over backwards to give us enough to help us drive out wit our Best car ever ! He responded to my email quote request right away and was very courteous both online and in pe enough to help us drive out wit our Best car ever ! He responded to my email quote request right away and was very courteous both online and in person. He was incredibly helpful, not pushy at any moment, and just a pleasure to deal with. I never got the weird, high-pressure sales vibe from him. I had been researching a variety of different cars in depth and had narrowed it down to three options. My husband and I went to a few different dealerships to test drive models and talk prices. We ended up at Maita to drive the Impreza, but they didn't have any on the lot that matched our needs. Phil took us down to their holding lot, to walk around a new shipment to find one for us, in the rain. He is super knowledgeable about both Suburu's and Mazda's. I just wasn't a fan of the Mazda. The Impreza, though, fit our needs so well. We negotiated a price, which felt more like a conversation than anything. Phil went out of his way to find us a car at another dealer that matched the features we wanted, and even went along to drive it up here. He helped expedite our paperwork so I could get to work on time that night. The other staff members were helpful as well. We felt well taken care of, and Phil even offered his email to help answer any questions we may have later. Overall, the experience was a great one, especially as it topped a week in which my beloved Scion got totaled by a kid running a red light. Phil Gundry provided us with the most courtesy and knowledge of his product than any other salesman we spoke with while shopping for our new vehicle. He was most patient in helping my wife and I find exactly the right vehicle for us. The entire experience gave a feeling of professionalism, courtesy, friendliness and caring. I must say that the final price of the vehicle was very fair and very easily accomplished thanks to Phil and Alex. Vang was very professional and thorough with the paperwork and financial part of the purchase. I will most definitely return to Maita Subaru Mazda again to purchase a vehicle and will recommend this dealer to my family and friends. More

Maita Subaru is great. Have used Maita service back when it was Maita Hyundai (we purchased s new 2005 Hyundai Sonata). Since 2005 we've used Maita for everythibg from purchase to all maintenance work. Th it was Maita Hyundai (we purchased s new 2005 Hyundai Sonata). Since 2005 we've used Maita for everythibg from purchase to all maintenance work. They are always friendly, and since we only have one car now (2009 Forester) it is very nice to get shuttle service from the dealer to my home, and then back to the dealer when my car is ready - that is a reat service thatr I reallky appreciate. They make life easy for this senior citizen. More

Phil Gundry provided us with the most courtesy and knowledge of his product than any other salesman we spoke with while shopping for our new vehicle. He was most patient in helping my wife and I find knowledge of his product than any other salesman we spoke with while shopping for our new vehicle. He was most patient in helping my wife and I find exactly the right vehicle for us. The entire experience gave a feeling of professionalism, courtesy, friendliness and caring. I must say that the final price of the vehicle was very fair and very easily accomplished thanks to Phil and Alex. Vang was very professional and thorough with the paperwork and financial part of the purchase. I will most definitely return to Maita Subaru Mazda again to purchase a vehicle and will recommend this dealer to my family and friends. More

he sales side of the easy going and low stress and that's where it ends. But, some of the folks in parts and service side need to be replaced. I had to take my 2010 Forester in 3 times to correct an issu where it ends. But, some of the folks in parts and service side need to be replaced. I had to take my 2010 Forester in 3 times to correct an issue with the interior mirror that had become loose and would vibrate and clunk while driving. I would point out the issue and the techs were able to duplicate the problem. They even went as far as to replace all parts of the interior mirror, except the part that was bad. On my visit last weekend, they finally corrected the issue. After living with a loose and rattling up mirror for 15k miles. Last weekend I also decided to purchase wiper inserts from the parts counter so that I could install them the following day. I left the counter with the front two inserts and had wanted to replace the rear one, but they don't stock the part. Anyway, the following day (Sunday) I attempt to replace the inserts and low and behold, I was sold the WRONG PART! I guess it's too much to ask for a dealer to supply the correct wiper insert. So, I called the office and found that they are unable to do anything about it until later in the week because the parts department is closed. The lady who answered the phone less than understanding and didn't appear to care about the issue. I event went as far as to write the parts and service manager through Maita's website. It has been a week and i have not received a response. I WILL NEVER VISIT THIS DEALER AGAIN. I WILL NEVER PURCHASE ANOTHER SUBARU AGAIN. Thanks, Bill Freeman More

This is a worst nightmare situation - unbelievable. I "sold" my car July 1 - today is July 16 and THEY STILL HAVE NOT PAID ME. BUT THEY ARE SELLING MY CAR! http://www.maitasubaru.com/detail.cfm?ID=8 "sold" my car July 1 - today is July 16 and THEY STILL HAVE NOT PAID ME. BUT THEY ARE SELLING MY CAR! http://www.maitasubaru.com/detail.cfm?ID=84809&V=2010%20Subaru%20Impreza%202%2E5i They lie, they avoid, they insult -- it's just unbelievable. They give nonsense answers and refuse to admit they CAN pay me, they just don't want to (classic: I asked how it works when someone trades in a vehicle and walks out with a new one.. and was told - actual quote, I made sure to write it down - "Look, I don't want to be put on the spot, I have 4 people waiting for me". this was from Al Palmer. I have been put through to service technicians instead of financial officers (see "Vang" http://www.maitasubaru.com/special.cfm?ID=262&Page=Our-Employees) This list is truly endless. I am willing to discuss more if anyone has any questions. No one ever calls back, no one is available... After talking to a car salesman (for BMWs) it may be that they are having cash flow problems.... and can't pay me until they sell the car. if this is the case - stay away, because you will get some similar form of treatment, whether buying or selling. Desperation makes people ugly, and these guys are hideous 9although I do not know why they are doing this! but, yes, they are hideous). I just cannot believe I am experiencing this, I don't think I should have to -- and I don't want you to, either. More