Malouf Ford - Lincoln, Inc. - Service Center

I have been a Ford and Lincoln owner for over 15 years always satisfied with service and purchases of numerous cars. I prefer to spend a little bit more on my repair or maintenance of my vehicles than to always satisfied with service and purchases of numerous cars. I prefer to spend a little bit more on my repair or maintenance of my vehicles than to take it local mechanic. I feel that experience with a brand of automobile makes you a better mechanic and this helps resolve issues that may come-up when diagnosing a car. Just recently, I was extremely disappointed with Malouf Ford Lincoln Service Department. That is because I brought in excellent condition 1995 Lincoln Town Car Cartier Series, which just had a Rear Air Suspension issue. I had my local Ford Service Department (All American Ford of Old Bridge) install the aftermarket Air Suspension but they did not have the needed computer software to diagnose the problem. After the install of the new Rear Air Suspension system, I thought I 'd bring it to Malouf Ford Lincoln Service they said that diagnostic fee was $150 and it would be applied to the overall bill of the repair. They called the next day said they put in 3 hours of work into researching the issue but that I needed to invest $300 more in diagnostic fees which now would NOT be applied to the repair of the issue. This is wrong, and I feel this is a bad practice when other dealers charge less and local mechanics offer free diagnostics. I own three Fords, and two Lincolns its Malouf lost. Just to let the readers know I towed my car 47 miles to an affiliate of All American Ford of Old Bridge, All American Ford/Lincoln of Paramus and they diagnosed the issue and applied the diagnostic fee to the repair. All American showed me loyalty by giving me a reduced repair price even though I frequent another dealership. THATS CUSTOMER SERVICE and I will always make an effort to recommend and give my business to All American Ford of Old Bridge. More

My 2012 Fusion was filled with diesel at a local Hess station and was towed to Malouf Ford's service department on Monday. Sal, the service manager, walked me through everything the technicians were goin station and was towed to Malouf Ford's service department on Monday. Sal, the service manager, walked me through everything the technicians were going to do in order to fix my fuel system and get my vehicle running again. By Thursday I received a call that my vehicle was ready to be picked up as all repairs were made. The service department was excellent and I just can't thank them enough. I highly recommend Malouf should you need to service your vehicle, they do an excellent job! More

Gerry the service manager of malouf lincoln is rude, obnoxious and arrogant. If he was an employee of mine i would have fired him long ago. Anybody who deals with him will feel the same way. Stay away f obnoxious and arrogant. If he was an employee of mine i would have fired him long ago. Anybody who deals with him will feel the same way. Stay away from him and this service department. You will be sorry if you deal with him. More

I took my Lincoln MKT in for an Idle and surging problem as well as a wind noise. They had the car for 2 days then told me couldn't find a problem. Before I got out of the parking lot the car staled with th as well as a wind noise. They had the car for 2 days then told me couldn't find a problem. Before I got out of the parking lot the car staled with the same problem I brought it in for. I took video with my phone showing the problem right there in there lot. When I showed the service writer the video he took me to the service manager who told me to take it to the dealer I bought it from. He was very rude as was the service writer. The reason it from a different dealer was they were 200 dollars more per month! This dealer is very poor and I would never do any business with them again. It's fords policy that you can service your at any dealer and they know it. More

Horrible and arrogant management. Internet sales are 2 useless folks, who email you the information completely unrelated to the requested quote. They would also not give even a ballpark payment figure in useless folks, who email you the information completely unrelated to the requested quote. They would also not give even a ballpark payment figure in email or over the phone. It's 2010, get on with the program. Service is just as unhelpful. Do not waste your time by going there. More

My wife and I purchased a new Explorer from this dealership. We added a factory installed alarm, we were told that this alarm would have the same warrantee as our car had. Right from the start it dealership. We added a factory installed alarm, we were told that this alarm would have the same warrantee as our car had. Right from the start it gave us trouble. At each service we were lied to, either the "alarm guy" was coming in that day and did not or it was an easy fix then we had to leave it overnight. They would tell us to pick the car up at 3:00 PM and then when we arrived it was not ready. Recently we noticed that the alarm was beeping three times frequently when parked. We called and were told that this is a simple adjustment that would take 10 minutes, an appointment was made for last Thursday. When my wife arrived she was told that the "alarm guy" was running a few minutes late. She waited checking with them every half hour for 2 1/2 hours each time being told the same lie. Finally she called me and asked if I thought she should leave, I called this Thomas who told me he didn't have to fix the problem at all, I told him that I was going to call the owner Mr Malouf Sr which I did with no response. Thomas walk over to my wife and yelled at her until she cried scoulding her for bringing me into this problem again saying that he would never fix her car again. She called me in tears which angered me which I deflected to the service manager Gerry, he told me that Thomas did not work for him and he would call Dino the sales manager and I would have an answer Friday. Needless to say I never received an answer. Bottom line do you want your wife subjected to this unprofessionalism with so many Ford dealers around-pass this guy by!!!! More

Service was toally unacceptable in diagnosing a problem I had with my Lincoln Town car despite the fact that a I was charged with a diagnostic fee of $100. The diagnosis showed that there was nothing wrong had with my Lincoln Town car despite the fact that a I was charged with a diagnostic fee of $100. The diagnosis showed that there was nothing wrong with my vehicle despite the fact that it stalled frequently especially while stopped at a traffic light. Engine would surge and then stall unless I kept feeding gas with my foot on the accelerator and the other foot on the brake. It was suggested I needed a tuneup despite the fact I had a tune up 20,000 miles earlier with platinum plugs. I would never do business with this dealership again. More