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Marino Chrysler Jeep Dodge - Service Center
Chicago, IL
275 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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275 Reviews of Marino Chrysler Jeep Dodge - Service Center
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August 27, 2025
Thank you Carlos . you was amazing ,helping me and explaining in Spanish what i need it to know about my gladiator ❤️👌I didn’t remember how to say reverse in English � you was amazing ,helping me and explaining in Spanish what i need it to know about my gladiator ❤️👌I didn’t remember how to say reverse in English 😂😂😂😂and I said rewind so I ask somebody who speak Spanish and that’s when Carlos came to the rescue 🙏🙏🙏I recommend 100 % to this worker 🇦🇷 More
by mipatriaazulceleste76
Employees Worked With
April 13, 2025
Purchased my extended warranty over the phone. Roberto was extremely helpful and went through the process seamlessly. Great dealership great service. Roberto was extremely helpful and went through the process seamlessly. Great dealership great service. More
by Paul-rizzo
Employees Worked With
Roberto
December 12, 2024
Unfortunately, I cannot recommend this dealership to anyone in the market for a Jeep, Chrysler, or Dodge. While the process to lease my current Jeep with the sales side was seamless, I have had an awful anyone in the market for a Jeep, Chrysler, or Dodge. While the process to lease my current Jeep with the sales side was seamless, I have had an awful experience with their service department. I recently dropped my Jeep off for a fix that I was told would take 4 hours, but ended up taking 4 days. But that was not the truly frustrating part. During this entire process, I received absolutely no proactive updates from my service advisor (one day I couldn't even get a hold of them). It also resulted in extra rental car charges after being told they would have a loaner for me. Upon request to get reimbursed, I was told a service manager would reach out to me. That never happened so I have called seven times to have this conversation. Each time to no success of getting a hold of them. I was planning to either trade-in my lease for something else from the dealership or buy it out, but because of this experience I will not be. More
by jrf08009
Employees Worked With
August 31, 2024
Jorge was absolutely amazing to work with. My 2017 Pacifica had a check engine light come on and he waked me through everything that needed to be done and why. Very informative and a pleasure My 2017 Pacifica had a check engine light come on and he waked me through everything that needed to be done and why. Very informative and a pleasure to work with. Thank you Jorge for all the help and for getting my family hauler back on the road and making sure that it was safe. More
by bowmanerik2
Employees Worked With
Jorge Roca-Trejo
August 20, 2024
They create a lot of issues in the car to get more money. And the basic problem will stay after wasting the time and money waiting for your car. And the basic problem will stay after wasting the time and money waiting for your car. More
by Hammodi
Employees Worked With
July 13, 2024
Awesome service. I’m always taken care of. John and Mel are great people. Love this place. And shout out to service (James and others ) who have worked on my car b I’m always taken care of. John and Mel are great people. Love this place. And shout out to service (James and others ) who have worked on my car before More
by Armandoserrano292
May 25, 2024
I’m hesitant to write a review here since the last honest and forthright review I submitted was responded to by the service director admonishing me for doing so. After putting 454 miles on my vehicle, leavin and forthright review I submitted was responded to by the service director admonishing me for doing so. After putting 454 miles on my vehicle, leaving a sandwich in my engine compartment and leaving my carpeting pulled up with the battery exposed, my less than stellar review was met with the service director telling me to take my truck somewhere else. So, here I am again. I just paid almost $850 in labor for a job that was completed in 1 hour and 33 minutes. The excuse was “the 3.5 hour book time is the book time.” Not sure if the book time is grossly over estimated for the repair or if the tech skipped numerous steps during repair, which has made me concerned for my safety. Purchasing a Dodge Durango has proven to be the biggest regret of my life. From getting 60% of the fuel efficiency listed on the actual vehicle sticker (which the service dept told me is MY fault for not using the right gasoline?) to cosmetic issues and constant service visits for malfunctions. I suppose I should have listened to the service director when he told me I was sold a lemon. Ultimately, it seems that service departments just take advantage of people with vehicles out of warranty. If there was a Dodge dealer closer to my home, at least I could take it there. Looks like I’m SOL. More
by Mike K
Employees Worked With
May 11, 2024
I have my extended warranty with them and took my truck in with transmission issues. Had to test drive just to show the mechanic the jerking when it shifted at a specific speed. It was a constant thing not in with transmission issues. Had to test drive just to show the mechanic the jerking when it shifted at a specific speed. It was a constant thing nothing that potentially could be sometimes. Then I go to get an oil change and my mechanic shows me they didn’t screw in the bolts for the transmission cover. Luckily I didn’t loose them or the cover came off. Irresponsible! I should not have to go behind a mechanic and double check work. More
by Kiare
Employees Worked With
April 26, 2024
First time here and he was friendly and welcoming. Totally recommend him to anyone who comes Totally recommend him to anyone who comes More
by Estefani medina
Employees Worked With
