My husband and I recently traded in our Ford Edge for a Jeep Overland from Marino CJD. While we have purchased MANY cars in our lifetime, our experience at Marino was our most pleasurable. From the minute we walked into the door, to the time we walked out, and even for days after, our experience with Marino has been exceptional.
While most car dealerships would frown upon bringing a 10 month old into a car dealership, the staff at Marino opened her with open arms. When she began throwing her snack on the floor, they gladly said "Just leave it, we have kids. It makes us feel more at home".
It is no secret that buying a car CAN BE a lengthy process. Not at Marino. Everyone at Marino CJD had things organized and ready for us to make our car buying experience a positive one. The wait time was minimized because of the clear training provided to all of the employees. When a question was asked, they readily answered it. When it came time for documents to be signed, everything was organized efficiently.
When we were ready to leave Marino CJD, we were briefly trained on all of the "key components" of the Jeep. It wasn't one of those lengthy training sessions, where the employee talks forever...He was attentive to our needs and was able to quickly assess where he needed to spend more time teaching. We were given a business card before our departure and told to call if we needed ANYTHING at all.
Our experience with Marino did not end that evening. We received a follow-up phone call from our sales associate the next day. He made sure that our expectations were filled not only regarding the car we purchased, but with our experience at Marino CJD. I had a few questions about the Jeep we purchased (there are a lot of WONDERFUL features that I wanted to make sure I was using to their full potential). He answered each question happily and thanked me again for our business.
Days later I was searching the web and decided to look up Marino CJD. I was shocked to see such negative reviews on Yelp. I usually trust Yelp and the many reviews on the site, but in this case, I would have to disagree. I would happily recommend Marino CJD to anyone looking to purchase or service their vehicle. I am pleased to say that I will be servicing my new Jeep at Marino. And although I am not planning on purchasing another car at this time, I would love to purchase another vehicle from them in the future.
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