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Marino Chrysler Jeep Dodge

5133 West Irving Park Road, Chicago, Illinois 60641
Sales: (800) 918-9001
Service: (800) 918-9001
Parts: (800) 918-9001

Makes: Chrysler|Dodge|Jeep|Ram|Service Center
 
Good
81% Recommend

Overall Rating 4.4

79 Lifetime Reviews

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Marino Chrysler Jeep Dodge
79 Lifetime Reviews
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Marino Chrysler Jeep Dodge Info
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79 Dealership Reviews
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Sales (Used)

"Bad service.very uncomfortable,unprofessional."

Unreliable,many lies.was told I was approved then got there and was told I needed a co-singers or $4000.00 down. You guys suck sorry but it's true.not trustworthy at all.train your sales representative cause its not cool to lie make someone come from east Chicago IN knowing my baby boy just had open heart surgery.they don't care all they want is for you to go there. Not cool at all.

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Mac, Andrew


Reason For Visit
Sales (New)

"Wonderful Experience"

My husband and I recently traded in our Ford Edge for a Jeep Overland from Marino CJD. While we have purchased MANY cars in our lifetime, our experience at Marino was our most pleasurable. From the minute we walked into the door, to the time we walked out, and even for days after, our experience with Marino has been exceptional. While most car dealerships would frown upon bringing a 10 month old into a car dealership, the staff at Marino opened her with open arms. When she began throwing her snack on the floor, they gladly said "Just leave it, we have kids. It makes us feel more at home". It is no secret that buying a car CAN BE a lengthy process. Not at Marino. Everyone at Marino CJD had things organized and ready for us to make our car buying experience a positive one. The wait time was minimized because of the clear training provided to all of the employees. When a question was asked, they readily answered it. When it came time for documents to be signed, everything was organized efficiently. When we were ready to leave Marino CJD, we were briefly trained on all of the "key components" of the Jeep. It wasn't one of those lengthy training sessions, where the employee talks forever...He was attentive to our needs and was able to quickly assess where he needed to spend more time teaching. We were given a business card before our departure and told to call if we needed ANYTHING at all. Our experience with Marino did not end that evening. We received a follow-up phone call from our sales associate the next day. He made sure that our expectations were filled not only regarding the car we purchased, but with our experience at Marino CJD. I had a few questions about the Jeep we purchased (there are a lot of WONDERFUL features that I wanted to make sure I was using to their full potential). He answered each question happily and thanked me again for our business. Days later I was searching the web and decided to look up Marino CJD. I was shocked to see such negative reviews on Yelp. I usually trust Yelp and the many reviews on the site, but in this case, I would have to disagree. I would happily recommend Marino CJD to anyone looking to purchase or service their vehicle. I am pleased to say that I will be servicing my new Jeep at Marino. And although I am not planning on purchasing another car at this time, I would love to purchase another vehicle from them in the future.

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Reason For Visit
Sales (New)

"Purchase"

John made our experience very pleasant and enjoyable. Tara was helpful online prior to coming into the dealership. Overall great experience and we would come back here for our next vehicle.

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Reason For Visit
Sales (New)

"Buying a new car."

If you are looking for anew vehicle Dodge ,Chrysler or Jeep I can highly recommend Marino CJD on Irving Park Road in Chicago.WE all know buying a new car is never easy,However my son and I have in the last month bought new vehicles from marino.He bought a Jeep and I bought a Dodge Caravan.My go to guy there is John Kreuz He is friendly very knowledgeable and he is very willing to work with you.You should due your homework so that you know what the car you want to buy is worth.I have bought many new cars over my lifetime (i'm almost 60)and this was the most pleasant purchase i have made.Was it easy?Is it ever easy to buy anew car?However if you go there ask for John and I think you will be Happy with your experience.I am not one to give faint praise but I do Believe in giving credit when credit is due!Thanks again John I am Very Happy with my new Caravan.Ron Bourdon

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Reason For Visit
Sales (Used)

"I have given Juan Carlos Alvarado and the dealership the..."

I have given Juan Carlos Alvarado and the dealership the rating I have because from the very moment we drove into the lot until the time I drove off the lot with my newly purchased used car Juan took care of any and all needs that my fiancé and I ever needed during our visit. Everyone that we walked past during are visit spoke to us and asked how we were doing. Juan made us feel very comfortable and treated us like family. We spent three and a half hours in the dealership but over a hour talking about family and our kids, it was like we knew him already. Very great guy who was very upfront and broke each and everything down when communicating everything that was needed to know about the car, financing, etc. I drove off with the best car I have ever driving in my entire life, I am absolutely satisfied with my purchase and appreciate each and everything that Juan has done for me. I have already contacted a close friend of my family who is in the market for a car and gave him Juan's contact info.I would definitely recommend Juan and The Marino dealership to someone else who is looking for a car so that way their experience is great as mine.

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Reason For Visit
Sales (Used)

"We decided to buy our car on this store only because of..."

We decided to buy our car on this store only because of the service provided the first time we visited the store. It was a friend´s referral and he was right. The service was very good.

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Reason For Visit
Sales (Used)

"My experience on a new car buying experience at..."

My experience on a new car buying experience at Marino's was incredible. Scott Norden was extremely friendly and very knowledgable about the vehicles he sells. The negation process was as usual but each and every time Scott made it happen! I would endorse this dealership on new car sales and encourage you to work with Scott as he was one of the best salesman I have ever worked with. FYI if you do buy from them say my name (Kurt) and I will split the new car referral fee.

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Reason For Visit
Sales (New)

"I had a very good experience with Marino CJD. I worked..."

I had a very good experience with Marino CJD. I worked with Jessica Raske via the internet sales department. She was very friendly, replied to my emails quickly (within 20 minutes) and was willing to answer any questions I had, even if it meant contacting her managers or financing department. I emailed with 3 other dealerships before contacting Marino and all the other internet reps were slow to reply (sometimes days later) and unwilling to answer questions. Everything was pushy and saying I needed to visit in person to get help. Not the case with Jessica. Awesome service. Upon arriving at Marino to test drive, I worked with the sales rep, Scott Norden. Jessica had all my interests and info forwarded to the management department, so Scott knew exactly what I was looking for after getting my file. He was also very friendly and personable. He never was pushy or pressuring me to take steps faster than I was willing. We test drove a 2014 Jeep Wrangler Willy Wheeler W, and he knew every detail of the car and explained them thoroughly as he showed me around the vehicle. In closing the deal, he showed me options to add extra features to the vehicle which I was not interested in, and he never pressured me to add cost to my purchase. Upon delivery of my new Wrangler, he even took time out to help me set up my phone to the Bluetooth radio settings and showed me how to program the radio. He even gave me directions back to the highway to give me a shorter route since it was almost rush hour. I don't know if all the employees at Marino are as helpful as Jessica and Scott, but these two made my experience easy and stress free. In short, I had an excellent car buying experience with Marino CJD and I definitely recommend shopping there.

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Reason For Visit
Sales (Used)

"I’m highly unhappy with my recent certified used vehicle..."

I’m highly unhappy with my recent certified used vehicle purchase from Marino Jeep in Chicago, IL. First off, they charged me twice for a vehicle certification and warranty. I found this out after I bought the vehicle after seeing the internet ad. I was charged an additional $1295 over the sale price online that claims the vehicle was already certified and already had a 7 year warranty. Secondly, the steering wheel has play in it, and the brakes are warped. The required inspections for the certified vehicle obviously were not complete. I’ve talked with them about the issues and I have to drive over an hour away to get the brakes looked at (because one employee stated I must have hit a pot hole to make the brakes warped, which is impossible…) and I can’t get the brakes fixed until the missing wheel lock key comes in. Currently I’m driving around with the possibility of having the vehicle towed if I get a simple flat tire. I’m very angry that they say they tack on the $1295 to every certified vehicle. If that’s true, they falsely advertise their used vehicles for less money and add in the “charges” when you are ready to sign the paperwork… I bought a 2011 Jeep with 25,000 miles only!! Avoid the certified vehicle scam at this dealership and save your money!!!

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Reason For Visit
Sales (New)

"Overall a good experience. Had best selection of vehicles..."

Overall a good experience. Had best selection of vehicles I was interested in and was able to quote price over the phone. I would recommend John Kreuz and the team and Marino!

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