I took my 2015 Jeep Grand Cherokee Overland with about 8,000 miles on it to Marino to have the AC fixed. I explained to them Schaumburg attempted to fix it, but just recharged the unit and it is doing the same thing. Well of course Marino just recharged the AC, not fixing the leak, which is exactly what the Schaumburg dealer did two months before. The 2nd time I returned to Marino they found the leak and took 6 days to complete the fix. They returned the car to me and it worked better, but only gave about a 10 degree difference, I had the service manager look at it before I left that day and he agree with me it was not working correctly. I took the car that day because I needed it back from the week at the shop. So back to the Marino dealer for a 3rd time, but 4th time for this issue. They returned the car again, again, not fixed. The 4th time I returned the car, they found the rack and pinion defective and replaced it without my approval. I was not happy because if they cannot fix an AC I didn’t think they could fix this properly. I was correct, they couldn’t fix a rack and pinion correctly. They again, returned the car, and now the AC still didn’t work and now the car pulled to the left. Well, I brought it back to them the 5th time, and they didn’t fix the AC and then aligned the car incorrectly and it had a seriously pull to the right. 6th time I returned the car, and of course they couldn’t fix the alignment and the AC still is not like it was new. By this time the car had a whopping 10,000 miles on it. I traded the car in since it seems to be impossible to fix these cars or this service department needs a little training. They also returned the car dirty and it was like someone drove the car home and used it as a personal car. There was obvious trash in the car and stains from use. They also “test” drove the car over 14 miles, which seems very excessive to test the alignment. Now that doesn’t seem like a lot unless you live in Chicago. Also, you will need to call the service managers for updates, because they rarely call you with an update. When you talk to the service managers they will make up excuses until you just straight up call them out on their faulty work. And if you call and get the dealer management to involved, it will be a waste of time. Also if you feel like calling Jeep Corporate customer care rest assured that will also be a waste of time. They didn’t help at all. Who knows maybe others will have better luck with Jeep, but I highly doubt it.
I Recommend This Dealer:
Bob Whiteman, Carlos Rodriguez, Theresa Nelson, Andy Purvin, Ralph Martinez
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