Maroone Cadillac

Maroone Cadillac
2101 45th Street
West Palm Beach, Florida 33407
(561) 845-5500

Manufacturer: Cadillac

Most Reviewed Employees
Perry D'Alelio Perry D'Alelio
Sales Associate
David Wolfe David Wolfe
Sales Manager
PJ Afrasiabi PJ Afrasiabi
Finance Director
Ed Kellner Ed Kellner
Sales Associate
Eric Griffiths Eric Griffiths
Sales Associate
Rudy Lavelanet Rudy Lavelanet
Sales Associate
Andrew Schillizzi Andrew Schillizzi
General Manager
Rich Derrig Rich Derrig
Sales Associate
John Dann John Dann
Sales Associate
Jay Rutenberg Jay Rutenberg
Lead Service Advisor
Need a New Car?

Dealership Amenities
Free WiFi
Sunday Service
Instant Financing
After Hours Drop-Off
Automated Car Wash
Cable TV
Customer Lounge Area
Express Service
Free Coffee
Free Drinks
Free Loaner Cars
Parts Store
Pet Friendly
Rental Car Service Onsite
Shuttle Service
Television
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 8:30 AM - 7:30 PM

Tuesday: 8:30 AM - 7:30 AM

Wednesday: 8:30 AM - 7:30 PM

Thursday: 8:30 AM - 7:30 PM

Friday: 8:30 AM - 7:30 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: 11:00 AM - 5:00 PM


Service

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: 9:00 AM - 5:00 PM


Parts

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: 9:00 AM - 5:00 PM

Twenty-Four Month Rating: 4.7/5
35 Reviews
Maroone Cadillac

Overall Score: 5 Star Rating4.7



About Maroone Cadillac
Certified: Maroone Cadillac
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Maroone Cadillac has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Maroone Cadillac
Maroone Cadillac is an auto dealership located in West Palm Beach, FL that sells new Cadillacs and pre-owned cars and trucks. Maroone Cadillac is part of AutoNation, the nation's largest automotive retailer, with 249 locations in 15 states.


Chrismoota
4/25/2012 7:17:24 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: PJ Afrasiabi, David Wolfe

My Review of Maroone Cadillac:
Coming from a sales background I know and can appreciate good customer service. I cannot convey just how smooth the whole process was at Maroone Cadillac. My experience started by describing on the phone to Sherry Marquis what my must haves were and what I was looking for as well as my concerns. She called me back a bit later and we narrowed things down a bit more. We also discussed my trade in. It's very rare that someone much less a sales person actually listens to you and takes what you describe and translates that into exactly what you're looking for. Now, I live and work about 50 miles away from this dealership but the trip was well worth it. When I arrived Clive Watson was waiting with a 2 door and 4 door CTS parked out front for me to test drive. While Clive and I went on our test drive David Wolfe took my trade in for a test drive to make sure it was what I had described on the phone. When I arrived back at the dealership we got to work on the paperwork and then I met with PJ. He had me laughing the entire time and I almost forgot I was signing my life away. I appreciated the time he took in describing all the possible coverages and add ons with me. I was in and out in an hour and a half and I'm now a proud Caddy owner. My experience was well worth the hour drive in both directions!

If you had to choose between Maroone and another dealer in the area I would say call Maroone all the way!

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John Sholar
3/10/2012 10:33:42 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Matt Rhineholz

My Review of Maroone Cadillac:
I just purchased my 4th Cadillac (a stunning Escalade) from Matt Rhineholz, Maroone West Palm Beach. Totally FLAWLESS transaction, yet again! I'm an executive with Marriott so I know outstanding customer service when I experience it. In today's world, it quite rare. Matt was a pleasure to work with. He knows his product and he had my best interest in mind throughout the entire process. The most impressive part of the purchase was how SEAMLESS Maroone Cadillac and Matt made the deal. I had 2 phone calls with Matt and one trip to their dealership and my deal was done. Two days later I had a quick phone call from Matt, following up to see if all was OK with my new truck. Total class act, Maroone Cadillac....West Palm Beach

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Malin Tusko
1/4/2012 2:58:09 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: PJ Afrasiabi, Ed Kellner, John Rogers

My Review of Maroone Cadillac:
I'm 69 years old and have purchased 60 or more vehicles in my lifetime. I have never had a better more friendly and professional experience ever. I traded in my 2002 Corvette and purchased a 2012 CTS-V in a smooth and fast transaction.
I'm looking forward to my first oil change service.
My wife and I are really enjoying the care.
Hats off to Maroone Cadillac,
Malin Tusko

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rredeker1650
12/13/2011 10:04:47 AM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Perry D'Alelio

My Review of Maroone Cadillac:
perry is a true professional in everythind he does.
he was responsive,friendly and listened to all of our needs.
and his follow-up has been something i never before experienced with a car dealer.
the dealership also gets it and i will always try to find a way to deal with maroone

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burdok33
11/10/2011 11:22:21 AM

Overall Score: 2 Star Rating   1.8  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Jay Rutenberg

My Review of Maroone Cadillac:
I went there for service on my Cadillac. I was very disappointed with the service I was provided and left there feeling overcharged and ripped off.

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joeyfrombklyn
11/4/2011 10:17:06 PM

Overall Score: 1 Star Rating   1.2  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Eric Griffiths

My Review of Maroone Cadillac:
Left a $500 deposit on a used 2007 Cadillac DTS and 30 minutes later I received a phone call for John Rogers the sales manager of the dealership and was told that the wheels on the car I just left a deposit on were promised to a prior customer that purchased a car there 2 days prior.
I explained to the manager John Rogers that I wanted the car with the wheels that were on it but he refused to let me have them and offered me a set of inferior wheels
in their place.
His attitude was very unprofessional and I purchased the same car at another cadillac dealership for a lower price and with more honest sales people.
I would recommend them to people who have a lot of time & money to waste.

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jim dockter
10/28/2011 1:38:47 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Perry D'Alelio, Jay Rutenberg

My Review of Maroone Cadillac:
Over the past 5 years, Perry and Jay have been true professionals.

Thus, I have been returning to Maroone Cadillac for new cars.

Thanks.....Jim

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spearheadmm
10/24/2011 1:11:42 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Perry D'Alelio

My Review of Maroone Cadillac:
This is the second time I've had a most wonderful experience with Perry D'Alelio and Maroone Cadillac. My first experience was the best I'd ever had at a dealership and when it came time to replace my SRX, there was no question as to whom would take care of it. After only a few emails and a phone call, my new SRX was waiting for me. In less than an hour, everything was taken care of, Perry oriented me on the new features of the vehicle and we were on our way. Local dealers have tried, but no one can touch the service and price I get from Perry and Maroone Cadillac. I'll never mind making the 90 mile round trip as it's most important to me to do business with fair and honest people. I have and will always recommend Perry and Maroone Cadillac for a "simple, honest and hassle free vehicle purchase experience". Keep up the good work!

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chimerakis
10/16/2011 10:08:37 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Perry D'Alelio

My Review of Maroone Cadillac:
I am delighted with the purchase of my new 2011 Cadillac Escalade from Maroone Cadillac.
Perry Dalelio was a pleasure to work with and was very helpful and informative in making my decision on my new car purchase.
Perry offered me a fair trade-in price on my 2005 Escalade and an attractive price on my new one.

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patobrien
10/8/2011 7:16:11 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Eric Griffiths

My Review of Maroone Cadillac:
I am 62 years old and have purchased at least twenty cars during my adult life.

In almost every case, the experience was unpleasant. There are few things more frustrating then dealing with salespeople who are poorly prepared or purely interested in getting as much money as they can.

From the start, Eric "listened". He didn't try to manipulate and never asked that awful question "what do we have to do to get you into this car?" I have bought BMW's. Mercedes,Chryslers and Audis from reputable dealers but Eric and the team at Maroone outshined them all.

He listened and delivered from our first encounter online through the 45 minutes he spent after the sale, patiently explaining how to operate my new SRX.

It's one thing to have a great product, and you do. It is another thing to have a someone like Eric to help me make an informed decision about a $40,000-plus purchase.

I felt comfortable, relaxed and most importantly, so very happy that I chose Maroone.

I will be back!

Pat O'Brien

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