Marshall Dry Ridge Toyota - Service Center

I have been using Marshall Toyota for about the last 17 years. I have bought vehicles and used them for service. However the service department has gone downhill so much that I will no longer use them. years. I have bought vehicles and used them for service. However the service department has gone downhill so much that I will no longer use them. Yesterday I took my car in for routine maintenance. It was to be a final straw service, to see if they had improved. They weren’t quick but I did get my car in a reasonable time. However when I drove it off the lot the digital speed indicator and the screen info were not visible. I pulled over and checked the back up cam. It was not visible either. There was something vaguely visible, but extremely faint. I pulled back in front of the service bay and informed them of the situation. The man looked at the situation and sort of indicated that there was something on the screen visible, the time. When shaded the screen I could very faintly see the time but nothing else. He didn’t argue all that much about the visibility, but was clearly not pleased to have to deal with the situation. All displays had been very visible when I brought the vehicle in. He had me pull into the service bay where it was darker and played with the screen until all was somewhat visible. When I pulled back into the sunlight I could see the info, until I put on my sunglasses, and then it was too dim to see. This morning I will be working at home to restore the display to a usable condition. About a month ago I needed a flat tire replaced. I called them, they would have a tire the next day so I made an appointment to have it changed. I came in dropped off the vehicle in service and went inside to wait for the service. An hour and three quarters later I went to the service desk and asked if they had started to work on the tire switch, and if not, to just bring my vehicle out. They brought it out and I went to Big O tire in Georgetown and they made the exchange in about fifteen minutes. About fourteen months ago I brought my vehicle in for something minor in the service area. They said it would take sixty to ninety minutes, so I waited. Six hours later they informed me it was ready. To their credit they said they had screwed up and had to redo the repair and knocked off 10%. My wife drove a Lexus, and at my suggestion she took it in to Marshall for routine maintenance service rather than drive to Lexington. After the service was completed she drove onto I-75 heading home. Shortly after getting onto I-75 one of the wheels flew off the car sending her off the pavement and into a ditch. She had it towed to the Lexus dealer and they determined that the lug nuts had not been tightened after the tires were rotated. I give Marshall very slight credit for not arguing their actions had caused the crash, and paying for the cars repairs. However as this could have been a fatal crash due to their failure, very slight credit. The final, final straw thing for me though, is the attitude of the personnel in the service department. What had once been friendly and courteous are now people that consider, or at least act as if, customers are an imposition. The man I dealt with yesterday asked my last name and that is how he addressed me, no Mister in front, just the last name. When my vehicle was bought in from service and the mechanic brought the paperwork into the desk, I went over to settle up and was informed that he had other things to do and it would be a while before he did my paperwork. I did stand around his desk and within five minutes he did do the paperwork. Safety in a car is paramount and I can no longer trust Marshall. I will use another dealer for service and I will no longer buy new vehicles there. More

I took my car in for the oil change and tire rotation and supposed to do a detail clean. I got my car back and the cleaning was not done. It looked like they sprayed water on the outside of car and that was supposed to do a detail clean. I got my car back and the cleaning was not done. It looked like they sprayed water on the outside of car and that was it. The staff at the sales desk was not friendly at all I felt like I was disturbing him to ask about my service appt. It takes me a hour and 7 minutes to get there to be that disappointed. I purchased a premium warranty package to cover this and I was so disappointed with them, I have to wonder if they filled the fluids or did the other warranty part correctly. I have tried to call the sales manager on this to no avail no one will answer the phone or if I leave a message no one returns a call so frustrating.. More

OIL CHANGE TRIED TO CALL AND SET UP AND APPOINTMENT TO GET MY OIL CHANGED. FIRST TIME PHONE RANG UNTIL IT WENT TO VOICE MAIL. HUNG UP AND TOUGHT I WOULD JUST CAL TRIED TO CALL AND SET UP AND APPOINTMENT TO GET MY OIL CHANGED. FIRST TIME PHONE RANG UNTIL IT WENT TO VOICE MAIL. HUNG UP AND TOUGHT I WOULD JUST CALL BACK LATER. SECOND CALL I GOT LADY WANTING TO PUT ME ON HOLD. I SAID OK AND I WAITED ABOUT 3 MIN. I HAD THINGS TO DO SO I HAD TO HANG UP AND TRY LATER. THIRD CALL I WAS ASKED TO BE PUT ON HOLD. I SAID NO. MY TIME IS VALUABLE TO ME. I CALLED BACK ONE MORE TIME AND WENT TO VOICE MAIL AGAIN. I LEFT A MESSAGES THIS TIME TO CALL ME AT MY NUMBER. I NEVER GOT THE CALL. More

Thorough Checkup This is about the service center. I bought a certified 4runner and I get two checkups. I've been to that service center with other Toyota's and I neve This is about the service center. I bought a certified 4runner and I get two checkups. I've been to that service center with other Toyota's and I never have any trouble with them. A lot of the service guys have been there for years, so they know Toyota's and they're good at what they do. They can take their experience from the previous Toyota models that they've worked on. They have a little gym and wifi and a little restaurant and she's very nice lady. The waiting area is clean and comfortable. More

Highly Recommended Great service with friendly, honest customer service! I wouldn't my take vehicles anywhere else I can always count on a quick, reasonable vehicle se Great service with friendly, honest customer service! I wouldn't my take vehicles anywhere else I can always count on a quick, reasonable vehicle service. More

Service Review The service staff at Dry Ridge Toyota is friendly and fast. The staff as been accommodating to me over the last 3 years I've brought my car. Recent The service staff at Dry Ridge Toyota is friendly and fast. The staff as been accommodating to me over the last 3 years I've brought my car. Recently when I was feeling " under the weather" the staff made me a hot tea with honey. More

Top notch customer serivce I bought a used Corolla from Dry Ridge Toyota, I started having VVT problems with it about 6 months ago. I was still barely under warranty. Their mech I bought a used Corolla from Dry Ridge Toyota, I started having VVT problems with it about 6 months ago. I was still barely under warranty. Their mechanic, Woody tackled this problem time and time again. It was a frustrating experience, but I knew it wasn't their fault, more than likely it was the factories fault or the parts suppliers fault. Woody, their master mechanic and Kentucky Davis, their service supervisor never gave up and they were always looking for a solution. They even got in a engineer to take a look at my car. They definitely went above and beyond of what they had to do to make sure my car was fixed. They took care of it all and stayed patient with me. Their service department is top notch, from their manager, mechanics, and even the service advisors. If you need an auto repair or servicing done, take your car to Dry Ridge Toyota, they will be honest and look out for your best interest, they know their stuff when it comes to auto repair, servicing, and customer service. More

Great Service My car was leaking oil while travelling from Canada on I-75. Mark Eldridge took it in right away and had the oil leak fixed. I was very pleased with t My car was leaking oil while travelling from Canada on I-75. Mark Eldridge took it in right away and had the oil leak fixed. I was very pleased with the work and tremendous service. More

Service is always great! I have purchased 3 cars here and any time I have had to have service, they have always been very courteous, professional and bend over backwards to pr I have purchased 3 cars here and any time I have had to have service, they have always been very courteous, professional and bend over backwards to provide the best service. More

awesome people who are not an option Because they are nice they can help anyone with special needs when and where they wanted even with employments no matter what the problem is Because they are nice they can help anyone with special needs when and where they wanted even with employments no matter what the problem is More