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Marty's GMC - Service Center
Kingston, MA
752 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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752 Reviews of Marty's GMC - Service Center
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February 01, 2019
Great service as always Great experience. Brian in Service treated me great!!!! Vehicle was scheduled in for service. All work was done in a timely manner. I would go ba Great experience. Brian in Service treated me great!!!! Vehicle was scheduled in for service. All work was done in a timely manner. I would go back for sure More
by ehowland0
Verified CustomerEmployees Worked With
Helpful February 01, 2019
Martyy’s Is the best! I’ve been going to Marty’s for years and I’ve always received the best treatment and attention from their staff. In that time I’ve bought and leased I’ve been going to Marty’s for years and I’ve always received the best treatment and attention from their staff. In that time I’ve bought and leased many vehicles and they continue to deliver in sales, financing and most importantly, in service. It seems that a few car/truck dealers try to take advantage but I’ve never had that experience at Marty’s...only solid people with good values. More
by KARNOLT
Employees Worked With
February 01, 2019
Door Leak and Alternator Entire Service Department did quality work fixing a grommet door leak and replacing worn pulley, serpentine belt, and alternator. Pete Whalen and tec Entire Service Department did quality work fixing a grommet door leak and replacing worn pulley, serpentine belt, and alternator. Pete Whalen and technical staff terrific! More
by JRSATKUS
Employees Worked With
Pete Whalen, Mike Kelleher, Connor Stewart, and Service Tech
January 29, 2019
Connor Stewart in Service went above and beyond! My car was in need of new tires. I reached out to Marty's service center for advise. Connor covered all of my options for performance and price point. My car was in need of new tires. I reached out to Marty's service center for advise. Connor covered all of my options for performance and price point. He answered every question I would have asked before I could ask! The attention to detail was more that I have recived at other service centers! More
by LEIGHLENCH
Employees Worked With
Connor Stewart
January 29, 2019
service dept kept me well informed and did great work the service dept is always welcoming, knowledgeable and provides excellent service. The manager Peter Whelan and the service consultants do a terrifi the service dept is always welcoming, knowledgeable and provides excellent service. The manager Peter Whelan and the service consultants do a terrific job and explain clearly what needs to be done. I have complete confidence in Matt Whalen who worked on the car. More
by FATHERTOMWALSH
Employees Worked With
Service manager Peter Whelan, service consultant Michael Kelleher and technician Matt Whalen
January 29, 2019
Plow repair The repair on my dump truck plow was done quickly. They did do some unauthorized service, changing the fluids and other plow mainly for about 100 more The repair on my dump truck plow was done quickly. They did do some unauthorized service, changing the fluids and other plow mainly for about 100 more than the estimate the service person quoted me. Then when I got it back to my shop I noticed one piston was leaking the next day and found a loose bolt on the piston that was the cause of the leak. Then when my pick up plow was repaired the tech left the hydraulic fill cap loose causing a big leak. So quick service was good but the un authorized service and sloppy finishing touches was not appreciated. I would still recommend Marties because of customer loyalty. More
by YARDMASTERMA
January 11, 2019
Great service Service employee Kept me informed about all the work being done on my car. Giving me why it was being completed. Also, Fulfilled all recall requiremen Service employee Kept me informed about all the work being done on my car. Giving me why it was being completed. Also, Fulfilled all recall requirements More
by JOANB34
Employees Worked With
I don’t remember the name of the serviceman who kept me informed
January 08, 2019
had low tire pressure. brought car in. had nail in tire Excellent service. repaired my tired that had nail in it and checked tire pressure on all tires. Called in am. Said to bring car in after 3. Th Excellent service. repaired my tired that had nail in it and checked tire pressure on all tires. Called in am. Said to bring car in after 3. They took me right away. Thank yo, More
by jwhittemore1
Employees Worked With
Connor Scott Stewart
April 30, 2018
Forgotten & Almost Ripped off! I had mentioned when making my appointment that I would need a ride home while my vehicle was being serviced. When I got to service to drop off my ve I had mentioned when making my appointment that I would need a ride home while my vehicle was being serviced. When I got to service to drop off my vehicle, the rep acted like he didn't know that I needed a ride-maybe it was never noted by the other person I spoke to. I was told to sit in the waiting room and someone would be with me soon. After waiting 45 minutes, I went back to service only to find out they forgot about me. 2 of my services were routine-oil change and recharge A/C. The other service was to check on the headlight assembly since I was told I would need a new one since the bulb had melted into it. I was quoted $995 to replace it!!!!!!!!!! This seems like I am being ripped off. I will end up buying one and installing it myself by watching a YouTube video. I also inquired why I was charged $229 to just recharge my A/C. I mentioned another service place that was only $135 for the same job. The rep deducted $60 off my total. Now, had I not said anything, I would have been charged and paid the full amount. This to me does not seem ethical. How many other people are being overcharged and not questioning it?! I was given a free car wash for my troubles. I have been a customer of this dealership since 2008, purchasing 2 new GMC Acadia SUVs and send my husband there who had been going to a Chevrolet dealership. He has since taken his service elsewhere and I am thinking about doing the same. I don't trust Marty's GMC. More
by orcinus73
Employees Worked With
Jason, Bill
February 05, 2018
Attempted Felony Fraud Face Book asks what's on my mind....WARNING NOTICE Attempted Felony theft by Marty's GMC dealership in Kingston. Failed attempt...... My 2014 GMC S Face Book asks what's on my mind....WARNING NOTICE Attempted Felony theft by Marty's GMC dealership in Kingston. Failed attempt...... My 2014 GMC Sierra, (that I bought from Marty's GMC) inexplicably lost power, I had it towed to Marty's on the same day, Saturday Jan 27th. They were able to get to it on Tuesday Jan 30th. At 1:00 PM Tuesday I was called at home by the Service Department, this person explained that they had located the issue under the Sill plate of my drivers side door. He explained that moisture had corroded the wiring and that they would need to replace a section of that wiring. He explained that their policy was to ask for the customer's permission prior to doing any work. I asked if it was hard to get to? He said that they remove the outer cover and under that was another cover they would unscrew to expose the wiring. I asked how much, he said between $500 and $600 hundred dollars with parts and 5 hours labor. (I thought 5 hours labor sounded odd/excessive after I hung up), but I gave permission to do the work. This transpired at 1:00 PM remember. At 2:30 PM only 1 1/2 hours later, I went to pick up some things from Lowes in my sons truck, as I went by Marty's I see my truck out in their lot. So I stop and take a picture of it on my phone. Now I am curious. I go to Lowes and buy my items, on the way back past Marty's at 3:00 PM I still see my truck in their lot...... I take another picture on my phone. At 3:04 Marty's calls me, the Service Department tells me the truck is all apart and they are working on it in the bay and that should be able to come get it between 4:30 and 5 PM....I just looked at it outside in their lot 4 minutes ago.....I say, "so its in the bay and they are working on it?" to make him repeat the statement, he said 'yes'. I go pick up my wife and go straight back to Marty's, my truck is STILL sitting outside in the same spot in the lot at 3:23 PM.... We go inside and we ask to see the General Manager in his office. I outline this story to him and tell him that Marty's has now lost all credibility with me. That the problem that had been outlined to me on the phone was probably not the real issue at all. The truck was in the lot, and they wanted to charge me for 5 hours labor for time that they obviously did not spend, that is Felony THEFT! (Theft of $250 or more IS a felony) The General Manager went to talk to the shop and service department. When he came back he claimed it was a communications problem, the head of the shop had the mechanic fix the problem without telling the service department..... I said that I know your policy is to call a customer BEFORE any work is done, so the shop manager violated that policy?? And I pointed out that it did not explain why the Service Department called me at 3:04 and told me the truck was apart and would be ready by 5 PM? As if he was looking at it in the bay himself? The General Manager said that he would "eat the bill" and that there would be No Charge, he put N/C on the bill. The Bill states a $550 labor charge, the Part was only $4.00?, a Misc. charge of $27.50?, (must have been for their lunch), tax of $1.97? and total of $583.47.........It costs $550.00 to put in a $4.00 part?? What cost only $4.00 on a truck??? The General Manager said that this was an "isolated incident", I said the only thing 'isolated' about it was that I came by and caught the fraud, something that I suppose never happens, that is why it was 'isolated' ! I tell him I would have been the one to 'eat the bill' if I had not been off from work that day.... This is a heads up to anyone that has or will have dealings with Marty's GMC in Kingston. I can never trust them again, and will never go back there. This is how they treat a customer who has bought two trucks from them? Beware. Honesty and integrity are things that SHOULD happen when no one is looking. More
by Mshean
Employees Worked With
Kevin Ihlefeld G.M.
