Maserati Alfa Romeo of Wilmington Pike

Good Morning Jamie - You sent a "letter" of interest in my 2019 Stelvio. I'll begin by refreshing for you my experience at your dealership. I was charged all possible fees allowed by law at of interest in my 2019 Stelvio. I'll begin by refreshing for you my experience at your dealership. I was charged all possible fees allowed by law at settlement even though I paid cash. You screwed me out of at least $200 there. Second, when I picked up my car at delivery the check engine light was on - a "certified" car. They reset the light & I knew xxxx well it would come on again. So it did, and you picked up my car and delivered it "fixed". For months after, the light came on for a misfire. I ultimately fixed it myself by replacing the #2 spark plug - a repair clearly above your service departments ability. I haven't seen the light since! After you tried to fix the light I noticed a rattling noise from the engine compartment. The cosmetic engine cover was left lose and I also repaired that. Next, from delivery, my car would not start after sitting for a few days. I suffered with this for almost a year before replacing the battery with a top brand - another $200+ expense you screwed me for. Vey recently I received a solicitation from another Alfa store which included a Carfax report. Much to my surprise, my "certified car" had extensive front end repairs, including a new engine timing cover, radiator, recharged A/C system among other repairs DONE MY YOUR DEALERSHIP. Curiously, I was provided a Carfax report by you at the time of my purchase (which I retained) and which suspiciously doesn't list these repairs DONE BY YOUR DEAELRSHIP. Finally, when I asked to meet you when I picked up my car you confirmed with me that I would be having my service work there. I almost fell over because I had told the salesman specifically that I avoid anyone else touching my vehicles if I can help it. So, not only do you lie and deceive your customers, your salesman lied TO YOU about my service intentions. So to finalize - when do you think I'll be setting foot in your xxxxxxx dealership again? NEVER! More

Outrageous pricing for simple service. Had to pay over $425 for a simple oil change. Added charges like $17 for filling wiper fluid, when it was already full. Added battery for key fob at Had to pay over $425 for a simple oil change. Added charges like $17 for filling wiper fluid, when it was already full. Added battery for key fob at $17, $40 for an oil additive, $200 for the oil plus a labor charge. Also wanted to charge $1300 for brake fluid flush and drive belt replacement- got these done for under $500. Complete ripoff- very disappointing! More

Good. Looking out for the car They initiated the replacement of the screen so now that is taken care of. Also sent someone to pick up the car which made it Looking out for the car They initiated the replacement of the screen so now that is taken care of. Also sent someone to pick up the car which made it very convenient. More

It was a pleasant experience. No problems at all and I was in a No problems at all and I was in and out in a maner of minutes. No problems at all and I was in a No problems at all and I was in and out in a maner of minutes. More

Pickup went well. Tommie was great. IThe work was done. New battery installed! I was totally surprised by the cost of the battery! & installing iit. $1000.00 An Tommie was great. IThe work was done. New battery installed! I was totally surprised by the cost of the battery! & installing iit. $1000.00 And, they gave me price on rear brakes. $1 I889+. ! More