Matt Blatt Kia - Service Center

Matt Blatt Kia responded

We’re sorry to hear about the frustration you’ve experienced with your vehicle’s oil consumption. We understand how concerning this can be, and we appreciate you taking the time to share the details with us. As a dealership, we are required to follow the guidelines set forth by Kia. Our team performed the oil consumption tests according to Kia’s standards, and the results fell within the manufacturer’s acceptable limits. That said, if your vehicle is still under the powertrain warranty, we are more than willing to perform another Kia oil consumption test at no charge to you. We also encourage you to reach out directly to Kia Consumer Affairs for additional support at 800-333-4542, as they may be able to provide further assistance or next steps. Please know that our goal is never to minimize your concerns, and we want to ensure you feel heard and supported throughout this process. If you would like to schedule a follow-up test or discuss your experience further, please don’t hesitate to contact our Service Manager directly.

carfordonna responded

As I’ve stated just because you say it’s ok doesn’t mean it is. Between one oil change and another ( less than 5000 miles) there was no oil mark on the dipstick Who knows how much oil was consumed at that point. The next 1000 miles it was a quart low witnessed by your “team”. Then Kia did the oil consumption test and put tamper seals on. Because we all know that my main goal is to siphon oil out of my car. When I came back in just under 1000 miles your “team” said it was only a half quart low and that it was ok. Because you say it is? Also I wasn’t afforded the opportunity to observe your team checking the level though I requested to do so. The next two checks I did, after 983 mikes and then again after 987 miles both times it was a full quart low. Strange don’t you think? Again as stated if it loses that much oil so quickly there must be something wrong as evidenced by all the internet reports I’ve read and the fact you have a technical service bulletin out regarding this engine Do you really think I’m lying about this? To what end? As far as the “free” oil consumption test, that’s under the guidelines I’ve read And why would I waste another 3 hours in your waiting room for someone to check the level of the oil? As far as the number you give me to call, corporate, they say the company line of “ it’s ok per industry standards. That’s a bunch of nonsense because guess what. It’s not ok per consumer standards I’m not going away, because I never do and if I have put out a review everyday well I have the time to do so

Matt Blatt Kia responded

We acknowledge and empathize with your frustration. Ensuring customer satisfaction is a key focus for the Matt Blatt Team. Upon investigation with our service team, it appears that we have successfully resolved the issues. However, if you have any lingering concerns or feel that the matter has not been fully addressed, please don't hesitate to contact us directly at customerservice@mattblatt.com. Thank you for your understanding and we appreciate the 5 stars.

Matt Blatt Kia responded

Thank you Dapper52! Our Matt Blatt Team appreciates the opportunity to earn your business! Our Team always strives for excellent customer service, please let us know what we can do to make your next visit a 5 star one!

Matt Blatt Kia responded

We appreciate your loyalty as a valued customer, and we're truly sorry to hear about your recent experience with us. Your satisfaction is of utmost importance to us, and we understand that this visit didn't meet your expectations. The pricing for our oil changes has evolved due to our commitment to providing the best quality service. We've transitioned to using full synthetic oil because it offers superior engine protection and helps extend the life of your vehicle. It safeguards your vehicle, providing a level of protection that conventional oil simply can't match. Additionally, opting for full synthetic oil also leads to fewer required maintenance visits each year – from three visits down to two. This not only saves you valuable time but also reduces the overall costs associated with vehicle maintenance throughout the year. In regard to the service performed during your visit, we understand your concerns about the checking and filling of fluids. We apologize for the oversight in this regard. This was not our usual standard of thoroughness, and we're committed to rectifying this situation. Unfortunately, we were unable to locate your customer record with the information provided. To ensure that your vehicle receives the comprehensive service it deserves, please call our Service Manager directly at (609) 293-4048. We would be more than happy to top off your vehicle's fluids and address any additional concerns you may have.

Matt Blatt Kia responded

Thank you Forthamay!!! Our Matt Blatt Team appreciates your kind words and 5 stars!! Thank you for trusting us to get you back on the road safely!!

Matt Blatt Kia responded

Hi fiftysteps!! Thank you for the 5 star review. We are happy are service department was able get you back on the road safely! Please let us know if you need anything and thank you again!

Matt Blatt Kia responded

Thank you Kevin for your kind words. We are glad Patti was able to make your visit a smooth experience! Our Matt Blatt Team appreciates the opportunity to get you back on the road safely! Safe travels!!