Matt Burne Honda - Service Center

Excellent service A great service department that is friendly, reliable, and efficient on their service delivery. They care about keeping your vehicle in tip top shape A great service department that is friendly, reliable, and efficient on their service delivery. They care about keeping your vehicle in tip top shape and that is one of the reasons Honda has a great reputation. More

Unfriendly staff The main reason why I wouldn’t recommend this service center is the people at the reception area. To begin with, the reception area has an awkward set The main reason why I wouldn’t recommend this service center is the people at the reception area. To begin with, the reception area has an awkward set up with three people sitting at three separate desks. It is almost impossible to figure out which one is the right desk. When I entered the reception area, no one greeted me. I went to the desk that I felt was the closest to the entrance only to find out that it was the wrong desk. The person at the right desk was borderline rude. He was too busy sorting the papers and didn’t bother to look up pretty much the whole time when I was standing in front of him. I usually don’t write reviews, particularly bad reviews, but my wife and I had similar experiences at Matt Burne service center before. Their sales department people are cordial and I would buy cars from them again. However, it is very unlikely that I will visit this service center again. The service center requires a major facelift including addition of courteous personnel with good interpersonal skills. More

Excellent service .... as usual! I bought my last 3 Hondas at MOTORWORLD in Wilkes Barre .... who always give me a much better deal than BURNE. The service department at MOTORWORLD I bought my last 3 Hondas at MOTORWORLD in Wilkes Barre .... who always give me a much better deal than BURNE. The service department at MOTORWORLD is terrible however ..... made even worse by how incredibly spectacular the service gang on Wyoming Ave in Scranton are. Year after year Mike and Jack and the entire team at BURNE manage to maintain a high level of quality. I am never disappointed! More

Matt Burne Service is really good I was in and out quickly...thorough job, thorough explanation, reasonable price, and coffee and donuts. What's not to love? I had called for an appoin I was in and out quickly...thorough job, thorough explanation, reasonable price, and coffee and donuts. What's not to love? I had called for an appointment and they were booked, but they let me come in anyway to try to fit in an oil change before my driving trip. I was out of there in 35 minutes. Nice guys all the time...I have three Hondas so I am in and out of there a bit More

Trusted Service Best place to bring your Honda for trusted service. I always know they will do the right thing for my vehicle. Will not go anywhere else. Best place to bring your Honda for trusted service. I always know they will do the right thing for my vehicle. Will not go anywhere else. More

Excellent I have been dealing with Matt Burne Honda since 2007. The service is always excellent and the employees are very friendly. I would highly recommend th I have been dealing with Matt Burne Honda since 2007. The service is always excellent and the employees are very friendly. I would highly recommend them. More

Very helpful and efficient Recommended having inspection done at same time as recall . Saved me a trip. Very friendly. I felt I was fairly and honestly treated. Thank you. Recommended having inspection done at same time as recall . Saved me a trip. Very friendly. I felt I was fairly and honestly treated. Thank you. More

Professional, quick, & easy I called the Service Department two days before I could go in with a description of my issue: my car repeatedly failed to start. It was diagnosed over I called the Service Department two days before I could go in with a description of my issue: my car repeatedly failed to start. It was diagnosed over the phone as most probably needing a new battery. Because I was away, I needed to get my car jumped each time I needed to drive it, which was extremely inconvenient. I asked if I could call when I was leaving to give an hour’s notice of my arrival, and Egon said that would be fine! Thank you! More

Matt Burne service is awesome !!! This is the best service dept that I've ever used. !!!! The service managers, Jack and Egon, are the very best.. The service people are very knowleg This is the best service dept that I've ever used. !!!! The service managers, Jack and Egon, are the very best.. The service people are very knowlegeble, fast, efficient !!! More

Emergency call When my car suddenly started making a horrible noise, they told me to bring it right in. I was expecting to have to wait a long time since it wasn’t When my car suddenly started making a horrible noise, they told me to bring it right in. I was expecting to have to wait a long time since it wasn’t scheduled service. It turned out to be a minor problem and I was out of there in just over an hour with the problems completely resolved. The service manager was extremely nice and in doing a routine check just because I was there, they found my air filters also needed replacing. It was a very pleasant experience all the way around. More