Matt Burne Honda - Service Center

Service is Great I really like getting my service done at Matt Burne Honda. I feel that it is very individualized, they do not give you a buzzer like some of the bigg I really like getting my service done at Matt Burne Honda. I feel that it is very individualized, they do not give you a buzzer like some of the bigger dealers in the area. When your car is ready they come and get you by name. When the mechanics realized I needed another part, Egon told me they had to order another part, and that when I came down the next time, I could bring my vehicle down at my convenience. When I came back, the technicians actually replaced the entire roof panel to ensure that I would never have an issue with the part, even though I only needed a small portion of the part replaced. I felt that this really was a testament to their service and dedication to their customers. More

Professional and friendly The staff is always helpful and friendly. They explain everything to you and they make you aware of any upcoming things, such as the need for new tir The staff is always helpful and friendly. They explain everything to you and they make you aware of any upcoming things, such as the need for new tires, that will have to be attended to in the future. More

Replace battery My car wouldn't start but then after work I was lucky to get it started so I drove directly to Matt Burne Honda to leave it. I did not have an appoint My car wouldn't start but then after work I was lucky to get it started so I drove directly to Matt Burne Honda to leave it. I did not have an appointment but the next morning they checked it out and sure enough had to replace the battery and called me that it was done. More

Oil Change Service I scheduled an oil change and when I dropped my car off they scheduled me for a service costing around $200 without my knowledge. If I had not asked I scheduled an oil change and when I dropped my car off they scheduled me for a service costing around $200 without my knowledge. If I had not asked for them to rotate my tires along with the oil change I would have not been told about the extra service. This is a deceptive practice and should not happen in such a reputable dealership. More

Tires spilling to Left Burne Honda quickly found the issues, informed us and we okay’d the replacement of the left strut and bad tire. With over 100K miles on the car we’ve Burne Honda quickly found the issues, informed us and we okay’d the replacement of the left strut and bad tire. With over 100K miles on the car we’ve been happy with the absence of repairs on our Accord. The staff was very friendly and professional and we were happy with the costs involved. We had another pleasurable experience with Burne Honda in Scranton, PA. More

Inspection Did only the work requested. Done in a timely manor while waiting. Good coffee. Friendly people. I avoid taking my Honda to the dealer because of the Did only the work requested. Done in a timely manor while waiting. Good coffee. Friendly people. I avoid taking my Honda to the dealer because of the cost but the work is usually done right the first time at Burne. More

Excellent customer service Very friendly and helpful atmosphere. The service to the car gets done within the timeframe that works best for you. They make the process very easy Very friendly and helpful atmosphere. The service to the car gets done within the timeframe that works best for you. They make the process very easy. More

great guys but too expensive brakes and rotors to $1,000.00 Way too expensive. excellent staff and work We have bought numerous cars with extended service plans . Have alway brakes and rotors to $1,000.00 Way too expensive. excellent staff and work We have bought numerous cars with extended service plans . Have always had all our work done there . Needed brakes and rotors and cost close to $1,ooo included inspection. Way too expensive for that kind of work. More

Regular maintenance It is easy to get an appointment. The service is done in a reasonable amount of time. I usually wait while the service is being done and the waiting It is easy to get an appointment. The service is done in a reasonable amount of time. I usually wait while the service is being done and the waiting room is clean and attractive. They explain all services done to my vehicle when I am checking out More

Recent Burne Honda visit Had roof rails installed and an oil and filter change for my 2017 Honda Pilot EX-L on 8/21. Dropped off my car around noon and by 4 PM all the work Had roof rails installed and an oil and filter change for my 2017 Honda Pilot EX-L on 8/21. Dropped off my car around noon and by 4 PM all the work was done. Great service and quality workmanship. The staff at Burne Honda has always been professional and courteous. Egon was outstanding in his communication skills. He explained all the ins and outs of the work to be done and was able to keep the time my vehicle was in the shop to a minimum. We have been coming here since 1999 and wouldn’t have it any other way. Walter and Patty Bobo.a More