Laura was VERY through without being pushy or patronizing (I'm definitely NOT a car person...). Her demeanor was welcoming, non-judgmental (I'm on a tight budget (!) and she was very gay-friendly -something you don't always encounter at car dealerships) and just casual/humorous enough that she made me feel as if I was buying a car from a friend vs a salesperson. Having worked in customer service myself, I know when I'm being pressured or if a game's in play, granted there's always some feeling of that in sales but really I never felt either with Laura. She felt sincere and straightforward and let me process at my own speed -never felt an attitude that I was wasting her time or that I was being indecisive. She also has a very through knowledge of the entire Subaru line, which I think is important for a salesperson (if anyone should know about the product they're selling it should be the salesperson) and made alternative suggestions according to my budget -a few I hadn't even thought of. She makes herself very available at the time of and post-sale -another aspect of customer service that feels very personalized and inclusive.
As much time and research as I try to take when making a major purchase, I really prefer a quick and to-the-point buying experience (i.e. I usually [think I] know what I want before I go to the store) and once Laura realized that she was happy to "switch speeds" and accommodate me there too. That kind of flexibility and ability to understand (and remember) what a customer wants and how they approach a purchase is to me another mark of great customer service.
Would I go back to her? Yes. Would I send friends and family to her? Definitely!
Thank you Laura for making a potentially difficult decision simple, pleasant and to the point.