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Matthews Ford - Service Center

Norwich, NY

4.8
80 Reviews
Call Service Center (607) 334-3273

80 Reviews of Matthews Ford - Service Center

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August 15, 2025

I'm very pleased with the quality work they did. I'm am very happy with the work More

by gamboatman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John and Paul . Body shop and crew
Report | Print
August 12, 2025

Timely and body work was outstanding, Will use again for maintenance and possibly a purchase in the future More

by crockett4446
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Mendolia
Report | Print
Aug 13, 2025 -

Matthews Ford responded

Hi-We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.

July 29, 2025

Mattew Ford as a very good body shop, I took my Rav4 there to have it repaired after my accident. Very good service. Thank you very much More

by SHORTBETH479
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 30, 2025 -

Matthews Ford responded

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

July 10, 2025

Nice staff. Service tech needs to be more thorough on completing job. Vehicle should not have any visible signs of work that was done. More

by keeperoffive
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Name not listed
Report | Print
Jul 14, 2025 -

Matthews Ford responded

Hi- We regret to hear that you had this experience with us. We want the opportunity to address your concerns. Please reach out to us directly at TellUs@matthewsauto.com when you have a chance. Thank you, and we look forward to hearing from you.

June 23, 2025

I was very pleased with the customer service. A big thank you to all who helped get my car fixed and back on the road! More

by kelly@chumskyandcollins.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul and Jon
Report | Print
Jun 24, 2025 -

Matthews Ford responded

Hi Kelly- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

May 25, 2025

Fast, friendly service. We were targeting a particular vehicle and it was out front, ready for us when we arrived. More

by klang7
Recommend Dealer
Yes
Employees Worked With
Jesse Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lucas Beebe, Devon O'Brien
Report | Print
May 28, 2025 -

Matthews Ford responded

Hi- We are grateful for your review. Our top priority is customer service. Hearing about it in action makes our day! See you next time! 

April 21, 2025

Great to work with and did a great job getting our vehicle in! It looks great. More

by brianutter64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John and Paul
Report | Print
Apr 23, 2025 -

Matthews Ford responded

Hi- Thank you for your feedback. We're glad to hear you had a great experience with our Service Department!

April 18, 2025

Mark and Rich in sales have been excellent to work with, even with my special circumstances. When waiting around the other salesmen are friendly and engage in conversation. I appreciate the service depart More

by lee48
Recommend Dealer
Yes
Employees Worked With
Mark Lindenmuth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : DJ in service
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Apr 18, 2025 -

Matthews Ford responded

Hello- We're happy you found our staff to be so supportive during your experience here at Matthews Ford. Thank you again for choosing Matthews Ford and we hope to see you again.

April 14, 2025

Above and beyond my expectations. Honest and friendly service. I am very Thankful for good local service! More

by susanblpn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Mendolia
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Apr 15, 2025 -

Matthews Ford responded

Hi Susan- Thank you for the 5-star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

April 04, 2025

Always excellent service , attention to detail, impeccable personal treatment and respect by all employees. Thank you More

by pab1158
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 04, 2025 -

Matthews Ford responded

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

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