Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Matthews GM Center - Service Center
Vestal, NY
305 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
305 Reviews of Matthews GM Center - Service Center
Sort by
April 30, 2025
Got totally ripped off and they lied too they did work I didn’t approve of and was forced to pay. I was told over the phone vehicles need one coil and one spark plug they replaced all four spark plugs witho didn’t approve of and was forced to pay. I was told over the phone vehicles need one coil and one spark plug they replaced all four spark plugs without my permission and then I was forced to pay for it during time of pick up. Also had a battery installed a week later. After the installation of the battery, my caution, hazard lights do not work anymore, the coil and a spark plug and the vehicle started misfiring then when I spoke to the mechanic, he explained it is a very common issue, but is not under warranty even though my vehicle only has 53,000 miles on it. I will never return or recommend your dealership to anyone ever. Repairs department is unreliable and untrustworthy. If you would like to contact me about my awful experience you may contact me at 516-732-2327 my name is Miguel. By the way, I have 25 years in the auto mechanic business and I really feel that the service technicians really took advantage of me and lied to me so I have no trust in them and I have no trust for your dealership. More
by Miguel Villanueva
Verified CustomerEmployees Worked With
April 29, 2025
Matthews resolved the transport damage to the Denali rapidly and effectively. No issues at all. rapidly and effectively. No issues at all. More
by JR_BOATWRIGHT
April 28, 2025
It was fast and cheap. And friendly that's where I picked Matthews for all my cars the end And friendly that's where I picked Matthews for all my cars the end More
by BRIAN11141966
Employees Worked With
April 25, 2025
Service is always a good experience. Prompt and courteous. They keep you informed throughout the process. Prompt and courteous. They keep you informed throughout the process. More
by DMACDMCK
Employees Worked With
April 25, 2025
Great service every time nice friendly staff never a long wait to get in n out…. wait to get in n out…. More
by ABNYNY8675309
April 24, 2025
I have always had fantastic service and feel very well taken care of which is why this will always be my number one choice! taken care of which is why this will always be my number one choice! More
by remeesh68
April 24, 2025
Paul is the best salesman we’ve dealt with, and is why we keep coming back to Matthews keep coming back to Matthews More
by mphilli127
Employees Worked With
April 14, 2025
Fred was very professional and personable and got me checked in quickly. He made sure that what I came in for was in the service notes. Very easy and quick. I thought that the things that were on the checked in quickly. He made sure that what I came in for was in the service notes. Very easy and quick. I thought that the things that were on the service list would take a while but I was in and out very quickly. Thank you for a job well done all around…from beginning to end. More
by Suzietuzie
Employees Worked With
April 13, 2025
First time having my car serviced here! Was told they were running behind as I arrived, but I waited not even 48 minutes total. Andy was very helpful from beginning to end of my experience. Was told they were running behind as I arrived, but I waited not even 48 minutes total. Andy was very helpful from beginning to end of my experience. More
by cbcont2003
Employees Worked With
April 12, 2025
Timely and professional service. Listened to we had to say and acted accordingly. Very good experieence. Listened to we had to say and acted accordingly. Very good experieence. More
by bwalker15
