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Matthews Hyundai of Greece - Service Center

Rochester, NY

4.6
483 Reviews

483 Reviews of Matthews Hyundai of Greece - Service Center

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January 18, 2025

Service staff is always friendly, communicates well, and goes above and beyond. For example, they checked out my backup camera regarding a recall before I even received the letter from Hyundai. More

by Jon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Contestabile - 5 stars
Jan 23, 2025 -

Matthews Hyundai of Greece responded

Hi Jon, We're so glad to hear you had a great experience with our Service Team! Thank you for the great review and your business.

January 17, 2025

This repair for my camera and sunroof recall was supposed to take 1 day, but took 4 full weeks to complete. More

by charlottecavers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy
Jan 23, 2025 -

Matthews Hyundai of Greece responded

HI, We sincerely apologize for your recent experience with us! We want to assure you that this is not how we do business. (General Manager Massimo Castelli or Service Manager Ashley Rourke) will be reaching out in hopes to rectify the situation. Thank you for letting us know.

Mar 27, 2025 -

Matthews Hyundai of Greece responded

Hi Charlotte- Thank you for your feedback. Our goal is that every customer leaves satisfied and we apologize that you did not. We’d like the opportunity to speak with you in hopes to learn from our mistakes, at your earliest convenience please reach out to us at TellUs@matthewsauto.com.

January 17, 2025

Electronic door lock to enter vehicle intermittently does not work. Eric told me his doesn’t either and that’s is, there is no solution. I would think putting a new one would help. Please advise. More

by jgiovann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Koval
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2025 -

Matthews Hyundai of Greece responded

Hi- Thank you for the great review! If there is anything more we can do in the future to ensure your experience is even better, please don’t hesitate to reach out!

January 15, 2025

Easy to deal with. Speedy and very friendly. No issues with service. Great job! Fifteen More

by brudolph263
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Koval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2025 -

Matthews Hyundai of Greece responded

Hi-Thank you for the 5 Star Review and your business!

January 13, 2025

The dealership was able to get my car in the shop quite expeditiously as I was in need of an oil change as I had to drive out of state for a death in the family. My horn was also not working and the servi More

by JTOSH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarod
Jan 13, 2025 -

Matthews Hyundai of Greece responded

Hi-We’re so glad to hear you had a great experience with us! We appreciate your business!

January 13, 2025

Never have any issues scheduling appointments for work on my car and the timeliness of the job. More

by lot34rgm2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Koval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Scharping
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2025 -

Matthews Hyundai of Greece responded

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

January 13, 2025

Service staff is professional, courteous, knowledgeable, helpful, and very friendly. They always provide a great experience. More

by TLHOGAN112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Koval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2025 -

Matthews Hyundai of Greece responded

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

January 13, 2025

I Got my oil changed. Easy to schedule, done quickly with no issues. Easy & convenient More

by Sonataowner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Koval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2025 -

Matthews Hyundai of Greece responded

Hi- We’re so glad to hear you had a great experience with our team! Thank you for your business and the great review!

January 13, 2025

Best customer service experience Todd very experienced person very neat place great people great customer service More

by IKKIK7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Scharping
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2025 -

Matthews Hyundai of Greece responded

Hi- Thank you for the 5 Star Review and your business!

January 12, 2025

Communication from service department was good. The fact that they considered a loner was a big plus. More

by NCBECK16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Koval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Matthews Hyundai of Greece responded

Hi-Thank you for the 5 Star Review and your business!

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