Matthews Hyundai of Greece - Service Center

Overall good service at times I got attitude from some employees and even hung up on but I do wanna say Eric is awesome he made sure all my needs were meet employees and even hung up on but I do wanna say Eric is awesome he made sure all my needs were meet More

Everything was great. The service team were pleasant and explained the services I was receiving. Despite all the construction happening, I found my way easily to the servi The service team were pleasant and explained the services I was receiving. Despite all the construction happening, I found my way easily to the service area. Walkways were marked for safety and assistance leaving the building was also a plus. More

We have been coming here for many years. Great service! Can’t wait to see after construction. Great service! Can’t wait to see after construction. More

I really appreciate Todd Sharping looking after my car. He really does a great job. He really does a great job. More

I appreciate the mechanics service to my car! Dan has always been exceptional and always willing to answer any kind of questions that I have. Dan has always been exceptional and always willing to answer any kind of questions that I have. More

You did a wonderful job servicing my vehicle today. I so appreciated the wonderful customer service and support. Your new building will be great. Can't wait to see it and all the wonderful people that I so appreciated the wonderful customer service and support. Your new building will be great. Can't wait to see it and all the wonderful people that work with you. Really BEST DEALERSHIP EVER. More

Eric Provided an explanation of the problem and corrective measures if needed. Originally quoted a service cost but waived this at pick up. Very much appreciated! corrective measures if needed. Originally quoted a service cost but waived this at pick up. Very much appreciated! More

I appreciate the mechanics service to my car, and the Extra attention to details and suggestions to me regarding the "health" of my vehicle PARTICULARLY attention to SECURITY measures and decals on my ve Extra attention to details and suggestions to me regarding the "health" of my vehicle PARTICULARLY attention to SECURITY measures and decals on my vehicle. GREAT SERVICE!!! More

Do NOT go to this dealership! ! My new elantra would not accept gas and it took 4 trips to Matthews before it was fixed and it was returned with a dent in it. My key fob fell apa ! My new elantra would not accept gas and it took 4 trips to Matthews before it was fixed and it was returned with a dent in it. My key fob fell apart and the dealer said they tried to glue it together but was unable to however, if I needed it in the future they would look into ordering another one. I took the car in again for service and they wanted to charge lme for it.. I told them it was part of my lease. Then they came back and said there was a screw in the back drivers side tire and they tried to sell me a tire. I went to Mavis. There was no screw but there was a hole in the back passenger side tire which Mavis plugged. This dealership is horrible and I would advise going to Vision Hyundai. More

UPDATE SPOKE TO THE GENERAL MANAGER WHO WAS JUST AS RUDE!!! DIDNT WANT TO TELL ME HIS NAME AT FIRST. HES AWARE OF WHAT THEIR WORKER TOLD ME THAT IT HAPPENED UNDER THEIR WATCH BUT THEY ARE REFUSING TO F RUDE!!! DIDNT WANT TO TELL ME HIS NAME AT FIRST. HES AWARE OF WHAT THEIR WORKER TOLD ME THAT IT HAPPENED UNDER THEIR WATCH BUT THEY ARE REFUSING TO FIX IT!!! ALOT OF THIS IS STARTING TO BOIL DOWN THAT IM A BLACK FEMALE AND THEY THINK THEY CAN RUN OVER US! I FEEL LIKE IF I HAD A MAN THERE WITH ME NONE OF THIS WOULDVE HAPPENED! I SHOULDNT HAVE TO BRING NO MAN WITH ME TO GET MY CAR FIX! BUT ITS NOT GOING TO HAPPENED SO NOW THE LAWYERS WILL BE GETTING INVOLVED! I took my car to the West Ridge location on Feb 19th I didn’t get my vehicle back until March 26th! Granted they ended up giving me a rental so I can get back n fourth to work. I was very thankful for that! Now I was already upset with them because I brought my vehicle to them like a year or so ago for the same issue and at that time they told me it wasn’t nothing wrong with and it was fine and sent me on my way even though I kept complaining about it. So the problem got real worse this time around and I took it back to them. So they was trying to state the same thing that wasn’t nothing wrong with my vehicle n then I called them they like oh well we see it’s driving funny but NOTHING IS SHOWING UP! Like how is that possible so they kept telling me they “Trying” to run different test which has to be approved by the Tech dept before they can even do it which is why they gave me the rental. It took the tech dept 2 or more weeks to even respond just from them to test my car! Then they say oh it’s something in the engine but we have to see if they will allow us to fix with no cost to you ok that’s fine but I don’t see how I would’ve had to pay for something anyways when I brought my car here before and y’all said it was nothing wrong with. So it took the tech dept like another week or so for them to approve them to fix my car. They finally fix it and when they go to test drive it now all of a sudden my transmission goes... like whatttt.... so now they get that approval to fix it. Now in the meantime that all this is going on I’m constantly calling to check on my vehicle wasn’t planning on them having my car this long. Then they sending me surveys to do and I don’t even have my car. They had consumer call me and at that time I didn’t have my car and they didn’t even start fixing it yet. So how do y’all want me to do a survey or talk to someone and I don’t even know If my car is back to good condition. They call me yesterday to tell me the car is finally ready and I can pick it up BUT I now need a catalytic converter and some type of bar. Like HOW!!!??? I did my research spoke with some mechanics told them what happened to my car and I call the dealership back and I’m like how am I responsible to pay for something that was cause during the time of y’all fixing my vehicle!?! Todd stayed yes they know but the m Tech dept told them no they can’t fix n I have to pay for something that wasn’t wrong with my car when I brought it and it happened while they was fixing it! I’m beyond xxxx!!! My car is now driving even worse than before and now I’m out of a car and have to wait 10-20 days before anyone in the consumer dept will even call me back about this matter! Like how is that okay! I feel as though since I’m a female I always come there by myself they feel like they can do and tell me whatever cause I’m not going to investigate or find out and ask questions. I shouldn’t have to have a man with me to come to a car place! But now that’s how I’m starting to really fell after this is the second time I’ve had a bad experience here! So now I’m back out of a car and won’t here from no one until 10-20 days cause the dealership said it’s nothing they can do they was told they can’t fix what happened when they are the ones who caused it. And I also can my send a review to the one they sent me in my email because it “expired” but why I didn’t even have my vehicle when they sent it to me! Horrible! Very unhappy customer once again! UPDATE SPOKE TO THE GENERAL MANAGER WHO WAS JUST AS RUDE!!! DIDNT WANT TO TELL ME HIS NAME AT FIRST. HES AWARE OF WHAT THEIR WORKER TOLD ME THAT IT HAPPENED UNDER THEIR WATCH BUT THEY ARE REFUSING TO FIX IT!!! ALOT OF THIS IS STARTING TO BOIL DOWN THAT IM A BLACK FEMALE AND THEY THINK THEY CAN RUN OVER US! I FEEL LIKE IF I HAD A MAN THERE WITH ME NONE OF THIS WOULDVE HAPPENED! I SHOULDNT HAVE TO BRING NO MAN WITH ME TO GET MY CAR FIX! BUT ITS NOT GOING TO HAPPENED SO NOW THE LAWYERS WILL BE GETTING INVOLVED! More