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Matthews Hyundai of Schenectady - Service Center

Schenectady, NY

4.4
1,473 Reviews
Call Service Center (518) 347-7966

1,473 Reviews of Matthews Hyundai of Schenectady - Service Center

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May 19, 2025

Called numerous times for updates and never got a call back. Even if it was a 30-second phone call, I would have appreciated a call back. My service advisor happened to be busy every time I called. Althou More

by njbreault1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dominique
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May 19, 2025

Horrible! Brought my car in for an undercarriage rust proof spray due to a Hyundai recall and was discovered by my own mechanics when my car was up on the lif More

by mlaviolette35
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Only dealt with girl at service counter
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May 18, 2025

The customer service representative’s have been very help and informative. The last two visits I did not get the multipoint inspection report. I stopped going to a competitor because of this. I expect the re More

by JOSHUA.WHITE531
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dejon Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2025 -

Matthews Hyundai of Schenectady responded

Hi Joshua- We regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at TellUs@matthewsauto.com when you have a chance. Thank you, and we look forward to hearing from you.

May 18, 2025

Excellent service although it took two hours for an oil change and tire rotation. Dominique is always great to work with! More

by Supergal55
Recommend Dealer
Yes
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May 19, 2025 -

Matthews Hyundai of Schenectady responded

Hi- Thank you for sharing your great experience at Matthews Hyundai of Schenectady. Our team takes pride in providing friendly and helpful service, and we’re glad our service advisor, Dominique, kept you informed throughout the process. We look forward to welcoming you back for your future service needs! If you have any more questions, feel free to reach out anytime! Have a great day!

May 18, 2025

Everyone was very nice! My car got taken care of quickly and they explained everything that they had done. More

by alyssasnyder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Domonique Scott-Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dejon Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Howard Finley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2025 -

Matthews Hyundai of Schenectady responded

Hi Alyssa- Your satisfaction is our top priority. Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!

May 17, 2025

Staff in the service department are helpful and pleasant. My car was completed in a timely manner. More

by BJD1331
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominque
Report | Print
May 19, 2025 -

Matthews Hyundai of Schenectady responded

Hi- We are grateful for your review. Our top priority is customer service. Hearing about it in action makes our day! See you next time! 

May 17, 2025

They were very friendly and courteous. Would definitely go back again. Howard was great to work with More

by JLTTAZ1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Howard Finley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2025 -

Matthews Hyundai of Schenectady responded

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

May 14, 2025

They were friendly. My car was done on time. I always bring my car there because of their friendliness and good service More

by diamond41456
Recommend Dealer
Yes
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May 15, 2025 -

Matthews Hyundai of Schenectady responded

Hi-We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.

May 14, 2025

Matthew’s quickly scheduled an appointment to repair a warranty-covered item. I was very appreciative for their prompt attention. More

by John
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dejon Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Ambury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dominique
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May 15, 2025 -

Matthews Hyundai of Schenectady responded

Hi John- Your satisfaction is our top priority. Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!

May 09, 2025

Dejon was Professional, calm, kind and gives it to you straight, no sugar coating anything More

by melinda_richner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dejon Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 12, 2025 -

Matthews Hyundai of Schenectady responded

Hi -Thank you for sharing your great experience at Matthews Hyundai of Schenectady. Our team takes pride in providing friendly and helpful service, and we’re glad our service advisor kept you informed throughout the process. We look forward to welcoming you back for your future service needs! If you have any more questions, feel free to reach out anytime! Have a great day!

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