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Matthews Import Center / Subaru / Kia - Service Center

Vestal, NY

4.8
266 Reviews

266 Reviews of Matthews Import Center / Subaru / Kia - Service Center

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October 02, 2023

As always, service was great and our service advisor Wayne Truesdale never fails us! He and his team are always ready to take care of our auto needs. Matthews stays high in customer service in our opini More

by donnarussin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Truesdale
September 29, 2023

Everyone very friendly and helpful hope problem is resolved had to bring car back several times with same issue apparently common issue with certain Subarus and the CVT transmission. More

by edjbutler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Vaughan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Matthews Import Center / Subaru / Kia responded

Thank you for letting us know about your recent experience. We're glad that interactions with our Team have been good however, we do apologize for the issues you are having with your vehicle.

September 28, 2023

Matthews import center is the best from sales to service the team is A+++++++ THEY ARE THE BEST More

by bfisher8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dino Vitali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dillon Affatatto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Stica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cole Sevey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Vaughan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kuklish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamal Gallop-Mckinnon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michele Hayes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Matthews Import Center / Subaru / Kia responded

Thank you for the great review and your business!

September 26, 2023

They scheduled a recall, set the appointment, provided shuttle to my home and back when complete. Good communicationa nd serivice. More

by FCORICA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Truesdale
Oct 02, 2023 -

Matthews Import Center / Subaru / Kia responded

We're so glad you had a great experience with our Team! We truly appreciate your business and the great review!

September 26, 2023

I was a walk in at 830 am. They told me they were short handed but would squeeze me in so I waited. At 115 pm. They took my car in but said we can not do the oil change beca More

by ChrisL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Chadwick
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Matthews Import Center / Subaru / Kia responded

Hi Chris- We're so sorry to see that you didn't have a great experience with our Team. We are actively looking into your visit in an effort to resolve matters and someone from our management team will be reaching out. Your business is important to us.

September 25, 2023

Marissa has always taken good care of our vehicles. She is very knowledgeable and always a pleasure to deal with. We will always trust Marissa and Tyler with our vehicles service. More

by AVRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa Kuklish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler
Oct 02, 2023 -

Matthews Import Center / Subaru / Kia responded

We're so glad to hear that you've always had great experiences with Marissa and Tyler! Thank you for your business and the great review!

September 25, 2023

Helpful, professional and quick are what I would say about my visit this past time. More

by Gwen60ish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Mandolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Matthews Import Center / Subaru / Kia responded

Thank you for the great review and your business!

September 25, 2023

Great service and pretty fast this time. I waited less than an hour. Michele was awesome as usual. Thanks More

by jmuftic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michele Hayes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Matthews Import Center / Subaru / Kia responded

We're so glad to hear that Michele took great care of you! We truly appreciate your business and look forward to serving you again soon!

September 24, 2023

I always have been satisfied with my experience at Matthews. Jamal explained the service performed in a very clear way making sure I understood what took place More

by BNCFAULKNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamal Gallop-Mckinnon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Matthews Import Center / Subaru / Kia responded

We're catching up on our reviews and want to thank you for yours and your business! We look forward to your next visit!

September 24, 2023

Great atmosphere but I waited 2. 5 hours for a tire rotation and oil change More

by maglezen149
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason?
Oct 02, 2023 -

Matthews Import Center / Subaru / Kia responded

We apologize for your recent experience and appreciate your patience. We will use your feedback as a learning tool with our team. Thank you for letting us know and we look forward to serving you again soon.

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