Matthews Kia Of Clay

For all the blow hard commercials touting how he will get the deal done, this dealership was and overwhelming disappointment from the start. First the test drive where the salesman Ted had no idea about any the deal done, this dealership was and overwhelming disappointment from the start. First the test drive where the salesman Ted had no idea about any of the features of the car i was looking at. Second the sales manager going so lowball on a trade in quote for my vehicle he made drivers village deal look sweet. Third the finance manager making me wait 1.5 hours to tell me there is nothing i can do for you. Not because you have bad credit, but because we will not budge on our pricing of your car(lowball) and the sticker price on the vehicle you are going to buy. Why is Celine Dion concert playing over and over and over loud as xxxx? Is this a new sales tactic, and when i came in and for the majority of the time i was in the building i was the only customer there. And it still took that long to get basically nothing. For all the bravado Billy is definitely not huge. Would not recommend wasting your time here unless you got time to waste. More

He stay on the task and didn't keep me waiting . Also he double check to mask sure that I was please. Overall good exsperiance. double check to mask sure that I was please. Overall good exsperiance. More

went there after seeing a 2012 forte kia at the burdick dealership. Since they were very busy we decided to go to fuccillo kia of clay to check the car out. The sales person didn't know a darn thing .. sai dealership. Since they were very busy we decided to go to fuccillo kia of clay to check the car out. The sales person didn't know a darn thing .. said he worked there for only 3 mths. When we expressed we were interested in the 2012 forte kia he told me it wasnt out yet. We expressed to him that we just came back from burdick and they had the car in their showcase. He brought us to some 4 door kia and said that the car we're interested in was probably at one of the other locations. So I told him what location because I'm really interested in the car. He brought us inside so he can talk to his supervisor about it. When he walked in there the supervisor was so down right rude and talked so loud that we heard him .. he said .. that he needed a down payment for the car in order for them to ship the car to their location and that he would only deal with serious buyers. HELLLO WHAT DO U CALL MY HUSBAND AND I ??? the sales person came out and was goin to sugar coat what his rude supervisor said but my husband cut him off with " I heard what he said we will go back to burdick and give them our business" .. I just can't believe how rude they are. Will NEVER recommend that place to ANYONE and instead of fuccillo slogan as "we're HUGE" should be more like "we're RUDE " More

Dissatisfied. While the sale of my vehicle at Fuccillo Kia of Clay went fairly smoothly that is where their customer service ended. There is minimum service after the sale. I was told I was purchasing Kia of Clay went fairly smoothly that is where their customer service ended. There is minimum service after the sale. I was told I was purchasing a safe and reliable vehicle which mine turned out to have issues in both areas. Issues the service department and management were unwilling to address seriously with 19 repairs at their dealership in 8 months. Instead they opted for quick fixes or just resetting dash lights. It was in multiple times for several problems and several times they just reset the system instead of trying to find the problem to fix it. When one of my sliding doors kept getting stuck they refused to fix it. It was difficult to get a loaner vehicle. At my last service visit there the Service Manager did not even want to tell me what work had been done to my van. Very disappointing experience. More