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Matthews Mitsubishi Planet PreOwned - Service Center

Vestal , NY

4.6
184 Reviews

184 Reviews of Matthews Mitsubishi Planet PreOwned - Service Center

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March 01, 2024

Tim and Korey were extremely helpful, Tim even stayed late one evening to help me. The cashier you have is one of the most rude people I’ve ever run into. She’s terrible. And not just one bad interaction More

by canadaydavid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim, Korey
Mar 08, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Hello, Thank you for your feedback and review. Our goal is that every Customer leaves satisfied. We’re so glad to hear you had a great experience with Tim and Korey!

March 01, 2024

Friendly staff, good service, and detailed explanation of a needed tire repair prior to requested tire rotation. More

by celticgibs52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Hi, Thank you for the 5 Star Review and your business!

February 27, 2024

staff was friendly service was good the establishment was clean good selection of vehicles was on site More

by Danieladambautista
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Thank you for the great review and your business!

February 24, 2024

I had very good experiences with the service department. Members of the service department were engaging and the wait times were reasonable. The waiting area is well-lit and comfortable. More

by wwar2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Salisbury
Feb 27, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Thank you for the great review and your business!

February 23, 2024

All are very efficient and friendly. I am payed attention to, work is amazing 5+stars More

by pamiehutch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Thank you for the great review and your business!

February 21, 2024

Great Service - Took care of me perfectly - I didn't have an appointment and was mid way through a big road trip & broken down. they got me in quickly & running in no time on a saturday morning. thankful. More

by jimk780
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Korutz
Mar 08, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Hello, Thank you for the 5 Star Review and your business!

February 19, 2024

They did excellent work in reasonable time and was very nice overall a good place to get work done on your car More

by kwhite7189
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Thank you for the great review and your business!

February 16, 2024

Very professional and keep you informed as to progress. Very courteous. I have never had a problem More

by beckyearley1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : i have never had a problem
Feb 27, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Thank you for the great review and your business!

February 14, 2024

Fast courteous friendly service! I would recommend there service center.Clean and neat no problem More

by bettyandgene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Thank you for the great review and your business!

February 12, 2024

Not happy with the end result of my vehicle being serviced.issues within the first 2 months of ownership. More

by christijobaja143
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kory
Feb 27, 2024 -

Matthews Mitsubishi Planet PreOwned responded

If your issue has not been resolve please call General Manager, Jim Morse at 607-754-2050. Your business is important to us.