Maus Acura of North Tampa - Service Center

Great customer service Had the pleasure of dealing with Todd -Always very friendly and willing to assist, approachable and easy to talk to. Patience and willing to go above Had the pleasure of dealing with Todd -Always very friendly and willing to assist, approachable and easy to talk to. Patience and willing to go above and beyond to assist. More

Service Call Todd was prompt and friendly. Service was performed in one hour. The customer lounge was well stocked and comfortable. I was totally satisfied wit Todd was prompt and friendly. Service was performed in one hour. The customer lounge was well stocked and comfortable. I was totally satisfied with the price and service. More

30,000 mile Quick and explained well. Appointment pick up was on time, documents ready. Car cleaned as well and washed. The on line appointment web site could be Quick and explained well. Appointment pick up was on time, documents ready. Car cleaned as well and washed. The on line appointment web site could be improved somewhat. Not sure appointment was made when originally entered. More

Outstanding personal concern for what works best for me. I brought my care in with a failing battery. AAA had just days before, been called out to check it and declared it "Good." Still under warrantee from I brought my care in with a failing battery. AAA had just days before, been called out to check it and declared it "Good." Still under warrantee from AAA, they told me it was healthy despite the signals I mentioned that it turns the engine over very slowly when starting. I brought it into Ferman so they could check it. In two different tests, they failed it. I got the call from my service advisor and I said to him, "I guess that means that AAA will be buying me a new battery." I told him I would be in to pick up the car. When I arrived, a new battery was already installed by Ferman. My service advisor had misunderstood my statement about AAA buying me a new battery. I did not mean that if Ferman installs a battery, AAA will reimburse me. They don't work that way. I meant that if I bring AAA proof that the battery failed in tests at Ferman, they would provide me with a new battery under warrantee. Given that information, my service advisor said he was sorry; that he misunderstood. He then picked up the phone and ordered the old battery to be put back into my TSX. The next day, I called AAA, showed them the test statements from Ferman, and he put in a new battery for me, free of charge. More

Acura service Very professional and knowledgeable service team. Service was prompt and very detailed. Service folks very friendly and attentive. I will bring my veh Very professional and knowledgeable service team. Service was prompt and very detailed. Service folks very friendly and attentive. I will bring my vehicle back for service again. More

Great Service. Even the coffee was good. Had a 9:00AM appointment. Everything was ready and I was out at 10:00AM including wash and vacuum. Chuck was informative on what would be done on next Had a 9:00AM appointment. Everything was ready and I was out at 10:00AM including wash and vacuum. Chuck was informative on what would be done on next service. More

always great, but problem i brought MDX in for not fixed. will call later, but problem I brought MDX in for not changed. Maybe I did not need the Struts replaced? still grinding feeling when braking except wh will call later, but problem I brought MDX in for not changed. Maybe I did not need the Struts replaced? still grinding feeling when braking except when decelerating softly. More

Great experience Thank you Ferman Acura for making my experience so pleasurable. My TLX was done promptly and exceeded my expectations. Thank you for the $10 coupon Thank you Ferman Acura for making my experience so pleasurable. My TLX was done promptly and exceeded my expectations. Thank you for the $10 coupon and for aligning my steering.....GREAT EXPERIENCE!! More

Oil change. Todd got me right in and my car was ready earlier than estimated. Gave me a suggestion for the next time I bring my car in. Todd got me right in and my car was ready earlier than estimated. Gave me a suggestion for the next time I bring my car in. More

Excellent Quick and efficient, excellent loaner car. The price quoted was extremely competitive, and they discovered a couple relatively inexpensive needs, like Quick and efficient, excellent loaner car. The price quoted was extremely competitive, and they discovered a couple relatively inexpensive needs, like battery and timing belt, that needed to be done. More