Mazda of Orland Park

A bad situation that turned out good I would have given this dealership 5 stars had we of had a better sales rep. My husband and I have been searching for a car for me for 3 months now. A I would have given this dealership 5 stars had we of had a better sales rep. My husband and I have been searching for a car for me for 3 months now. After seeing the great prices online we decided to check out the dealership. Instead of going in first we just walked around outside lot to find the 3 cars we were interested in. After being outside for a good 30 minutes (and at this time not ONE person came out to help, and if you know sales personel they are usually all over that). We went in to speak to someone. The sales rep that greeted us did NOT seem to know much at all. After asking numerous questions on the 3 vehicles we just got back one worded responses. I really really wanted one of the cars so my husband spent a good hour looking at it. At this time the sales rep did not show us one thing on the vehicle, did not explain the features or saftey (and I have shopped for cars in the past, they usually overload you with good things about the car your interested in). Luckily my husband did his research for these vehicles and knew the safety features on them. At one point, the sales rep handed us 3 keys to the 3 cars we were looking at and said take them for a ride, wow much help thanks. Anyways, during the purchasing process the rep could not answer my simple questions. There were 2 cars I narrowed my interest in, one was white with 40,000 miles ($12,350) and one was silver 40,000 miles ($11,900). I fell in love with the white one so I simply asked why one vehicle was more money with the same exact miles and same exact year, the response I got, and I quote "get the silver one then"......seriously??? I asked this 3 times how they do their price strategy and all I got all 3 times was, "get the silver one then". Anyways, we ended up buying the white one and once I got it home around 10pm that night I realized there were NO POWER LOCKS. So I purchased a vehicle that was more money than the other one and I have no power lock doors. Yes, half of this is my fault for not literally CHECKING this in the first place, but had I of had a sales rep that DID HIS JOB CORRECTLY I wouldn't have bought the vehicle. So moving forward, I was pretty upset. I know my rights and I know I had 3 days to return this vehicle. My husband called this dealership for 2 days leaving messages and messages and we did not hear back, not one phone call. On the third day I called and FINALLY got through to someone. The manager, I believe his name was Chris, was very very very helpful and if it wasn't for him offering the incentives he offered and apologized like no other, the car would have been returned and this review would be at a 0-1 stars. So I want to thank CHRIS for doing what he did for us and making this situation a very very good one. In the end, I believe CJ Wilson of Mazda is an honorable deaalership, I think we just got stuck with the worst sales person, not even sure how he has a job in that field, he was not ONE bit of help. I would definetly recommend this dealership, their online prices do not lie, they are very very reasonable and they do what it takes to keep a customer when something like this goes wrong. This is my first Mazda vehicle, and I can honestly say, it wont be my last. More

great experience It was great working with Sandy Tydd on purchasing my third mazda. She was very helpful, knowledgeable and her personality alone makes you feel very c It was great working with Sandy Tydd on purchasing my third mazda. She was very helpful, knowledgeable and her personality alone makes you feel very comfortable in purchasing the car. I would see def definitely recommend her to others. I already handed out a few of her business cards to friends that are interested in meeting with her. For financing, I dealt with Brian Gillberts who was very helpful in picking out what options would work the best for myself. All around I'm very pleased . Zoom zoom More

New Car Purchase Recently purchased a 2014 Mazda 3 from CJ Wilson Mazda in Orland Park. The new facility is great. Worked with Sandy Tydd, again. I say "again" because Recently purchased a 2014 Mazda 3 from CJ Wilson Mazda in Orland Park. The new facility is great. Worked with Sandy Tydd, again. I say "again" because this the 4th Mazda purchase for which Sandy was my sales associate. The product sells itself, but Sandy is always friendly, attentive to details, and knowledgeable about the product, which make the overall purchase experience a pleasant one. More

Sales & service are great! Recently purchased a 2015 CX-5. Sandy Tydd was our sales person; nicest lady you'd want to work with there at CJ Mazda. Took the time to go over eve Recently purchased a 2015 CX-5. Sandy Tydd was our sales person; nicest lady you'd want to work with there at CJ Mazda. Took the time to go over every aspect of the vehicle and followed up with us multiple times asking how the car was and followed up immediately with questions we had with the car, accessories we wanted to add and just offered her time for any post-purchase questions we might have. And they had free coffee & donuts! Bonus! Puts me at ease in future dealings with them knowing that they want the best for me and will do their best to accomodate as best they can in meeting my needs. More

Very RUDE Spoke with the salesperson Chet, he don't call you back, you have to call he constantly. I spoke to him at 12:36pm I was approved with $2000 down. Oka Spoke with the salesperson Chet, he don't call you back, you have to call he constantly. I spoke to him at 12:36pm I was approved with $2000 down. Okay no I would like to negotiate the price, Chet didn't seem like he wanted to negotiate. So he said he would speak to the finance manager and let me know. I called Chet back around 3:00. He said I approved you for the wrong vehicle and when it was resubmitted your now denied. Called and spoke with the manager Kris - he is RUDE as well and don't want to take care of business. I am VERY unhappy with this dealership. More

car purchase Both Rene, my salesman and Kris the general manager were absolutely great! They handled the whole process efficiently and saw that I received exactly Both Rene, my salesman and Kris the general manager were absolutely great! They handled the whole process efficiently and saw that I received exactly the car I was looking for. I could not have asked for better service. More

An Extremely Pleasant Experience The price of the vehicle was great. The emplo7yees I dealt with were courteous, personable, and knowledgeable--especially my sales representative, Sa The price of the vehicle was great. The emplo7yees I dealt with were courteous, personable, and knowledgeable--especially my sales representative, Sandy Tydd. At no time did I feel pressured or uncomfortable. Since my initial purchase, I have received a number of follow-up calls and emails. In would recommend this dealership to anyone interested in a Mazda product. More

FN.McF Purchased a Mazda Cx5 from CJ Wilson Mazda dealership. I was impressed with the knowledge of my salesperson Sandy Tydd, and even more with the persona Purchased a Mazda Cx5 from CJ Wilson Mazda dealership. I was impressed with the knowledge of my salesperson Sandy Tydd, and even more with the personal attention she provided. My Mom is handicapped and I was not sure if she could physically negotiate getting in& out of the Cx5. So Sandy drove me to her place and we tried it out and it worked.Sandy literally went the extra mile to give me peace of mind before finalizing my purchase. The rest of the personnel were professional and helpful. I recommend this dealership highly. More