I'm honestly glad that I waited about 6 weeks to write a review, because now I can write about my entire experience. First off, I would like to give five stars to only the salesman Aaron. He was the only good experience of my entire car buying process. He was very patient and really took most of the day to help me.
Let me explain my experience. I live in Aurora which is a good hour+ drive to McCloskey Motors. I found a Cadillac Escalade online and it looked beautiful and seemed to be exactly what I wanted, so I called and scheduled a test drive. When I made this call, I advised them it was a long drive and I wanted them to assure me that there would be no problems when I got there. The woman said her manager said the escalade was in perfect condition and that I would find nothing wrong with it... LIES. The escalade had broken tail lights, a broken windshield, a broken rear windshield wiper, the interior was full of holes where the trim had been ripped out, and the engine made awful noises. As you can guess, I was extremely upset and close to tears. I haven't bought a new vehicle in about 7 years and I was so excited and this ripped all the excitement out of me.
Luckily, Aaron realized my disappointment and took hours to help me find something else. I ended up buying a Ford Explorer which was perfect and had everything I wanted. HE is the ONLY reason I bought a vehicle from the company that day. He was amazing, patient, and did his job perfectly... but that's where the good experience ended.
After deciding to buy the vehicle and going through the numbers, I had to go talk to the finance gentlemen there, I believe his name was Anthony. He took FOREVER to call me in to sign the papers. It was almost a good two hours. Honestly, if the Ford hadn't been such a good price, I would have probably walked out. He calls me in, we sign papers, sweet.. everything is done, or so I thought....
A week later, the financer, Public Service Credit Union, calls me to confirm information regarding the vehicle.. ok.. no big deal, and then another week later Anthony calls me to inform me that I need to go back to McCloskey's to fill out additional information for the Credit Union so they would send the payment over. Are you kidding me?? Once again, this is an hour+ drive. I lost it at that point. How is it that I have been driving a vehicle for 2 weeks, that no one has paid for. I threatened to return the vehicle because I no longer wanted to deal with this company, and of course suddenly I didn't have to drive anywhere to sign anything else. I went to the credit union here in Aurora myself and spoke to a very nice manager who straightened everything out.
Now here we are, about a month and a half later, and I receive another call from McCloskey's stating that they have my other set of keys and my coupons for free oil changes... so I call today to arrange a time for me to drive the hour+ to pick these up since for whatever reason they weren't given to me the day I bought my vehicle, and they inform me... well we are out of the coupons, but you can get your keys now and come back later for those.. *sigh*. Also, of course, my vehicle 4 weeks after having it is making strange noises in the engine, so thankfully I bought the extended warranty, but I'm still waiting back to see if they plan on charging me to look at it or not since I haven't had the vehicle that long.
All in all, they have an amazing sales person at a crappy dealership. I wish Aaron would go somewhere a little more honest, because he is too good of a person to work there. I will never recommend someone to this company, nor will I ever purchase a vehicle from them again.
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