McDonald Volkswagen

Stellar experience; shout out to James, service manager I was at the dealership just a week prior for a 30,000 check. It took 4 hours. Service was fine but wouldn't rate it as exceptional. 5 days later, I was at the dealership just a week prior for a 30,000 check. It took 4 hours. Service was fine but wouldn't rate it as exceptional. 5 days later, my check engine light comes on. Needless to say I was annoyed and frustrated as you just don't expect problems to crop up with your car immediately after its been serviced. I made an appointment for the following Monday and James handled my car. He was understanding, informative and thorough. He took the time to explain everything about the problem with the car. The car was fixed in a timely manner. More

Really fast response Purchased our second vehicle from Stephan and had an even better experience the second time! Everyone we worked with at McDonald went above and beyo Purchased our second vehicle from Stephan and had an even better experience the second time! Everyone we worked with at McDonald went above and beyond to make our experience fantastic. We'll be back when it's time for our next vehicle! Had a small problem just after purchasing our vehicle. James had it back the next day and fixed immediately. You guys really are the best! More

Aggressive Dealing, Great Service We had a deal in place at another dealership (not VW) for a trade in price for our used vehicle as well as a sale price for an exact model we had just We had a deal in place at another dealership (not VW) for a trade in price for our used vehicle as well as a sale price for an exact model we had just purchased 30 days earlier. Not totally sold on owning brand/model x2, the VW was our second choice. Having test drove the VW products earlier in the week, took our offer back to Brandon and Dave at McDonald VW and did and apples to oranges comparison on trade in and sale price for a comparable vehicle. Drove out 2.5 hrs later with a new Tiguan loaded with everything we wanted for a much better comparative price and over $1800 more trade in value than the other dealer's offer as well. Brandon was great source of info and beyond more than helpful in the process, Dave answered all the little details and sealed the deal as Brandon was a very busy guy - and we had just walked back in without an appointment.. After the fact, checked Trucar.com and found out we got out with less than lowest price available in our market - sweet. Quite honestly, as aggressively priced the first dealer was on their product and offer ( about $3k less than we had paid for exact same vehicle 30 days ago), the VW purchase was a MUCH better deal and a lot less hassle than before. The finance office experience was MUCH more relaxed as well - no animosity after the fact. Again - sweet. More

This company is a scam. Don't buy a car from them! I recently purchased a car from them, which purchased based off of inspection information from their mechanic which I later discovered was entirely fa I recently purchased a car from them, which purchased based off of inspection information from their mechanic which I later discovered was entirely fabricated. I have spent the past 3 weeks trying to contact them, and they have ignored my calls. More

Just bought a new Golf GTI, great exerience So I wasn't sure what car I wanted when I showed up at the dealership. Brandon was patient and 6 test drives later, I found the car I wanted. While So I wasn't sure what car I wanted when I showed up at the dealership. Brandon was patient and 6 test drives later, I found the car I wanted. While we couldn't make a deal on my trade in, I ended up using Costco pricing, and during the deal, they missed giving me a discount I qualified for. When I arrived to pickup my old car the next morning, they had caught their mistake which was in their favor so they could have just said nothing, but redid the deal saving me another $1000. That spoke volumes to me about their ethics. It wasn't a high pressure sale easy, this was one of the most pleasant experiences I've had buying a car More

First car purchase was a breeze I was looking for a Volkswagen in Denver and went to a private dealer with all salvage from scratch cars. My friend then recommended Mcdonald VW, whe I was looking for a Volkswagen in Denver and went to a private dealer with all salvage from scratch cars. My friend then recommended Mcdonald VW, where he has purchased a car in the past. Brandon came up to us right off the bat, and long story short, made my first car buying experience painless. Even my friend said it was the easiest, quickest, most straight forward deal he has ever been a part of. From what i hear, Mcdonald all in all is very straight forward and simple, yet this was the best. I would recommend this place to anyone looking for a Volkswagen. More

New Car: Great Experience I worked with Brandon on getting a new car. He was friendly, professional, and most importantly listened to what I was looking for. Brandon helped me I worked with Brandon on getting a new car. He was friendly, professional, and most importantly listened to what I was looking for. Brandon helped me find a car that fit my needs very quickly. He understood the competitive landscape and put together a comprehensive and competitive deal for me. He explained every step of the process very well and made sure I didn't have any unanswered questions. The whole experience was perfect. I would highly recommend McDonald VW and Brandon to anyone. More

bad customer relations unprofessional from mr. Cox to argue with me and use "!!!!!" in his wording to my request if the car is silver as noted in the photos or dark dray as unprofessional from mr. Cox to argue with me and use "!!!!!" in his wording to my request if the car is silver as noted in the photos or dark dray as stated in the description. He says : "it's gray!!!!!" after many hours another sales person helped me there and sent me photos with the SILVER color car. Thanks much! no thank you! More

Top Shelf If you are merely thinking of buying a new vehicle, see Brandon Gamel at McDonald first. You won't need to look further. They made the buying experien If you are merely thinking of buying a new vehicle, see Brandon Gamel at McDonald first. You won't need to look further. They made the buying experience as comfortable as I have ever experienced at a car dealership. Their finance department is also first rate. All things considered, McDonald Volkswagen is top shelf. More

Great no pressure car purchase at a great price For starters I would like to say that I was in the market for a new car and the 2015 VW Jetta SE was on my short list. I really was hoping to buy from For starters I would like to say that I was in the market for a new car and the 2015 VW Jetta SE was on my short list. I really was hoping to buy from a local dealer in Casper, WY, but their selection was very sparse and they seemed very inflexible on price. In any event I traveled almost 300 miles to Littleton, CO for one of the best car buying experiences I have ever had. It started with one of their internet salesmen, Frank, answering my emails in a timely manner, but at the same time not bombarding me with too much information. He quoted me a great price ($1500 less then the Casper dealer wanted, even after McDonald's higher DOC fee) based off the fact it was going to be a cash transaction, rather one involving a loan or lease through VW (some VW rebates may apply to the latter two). While at the dealership everyone was friendly, welcoming, and helpful. This started with them offing us something, as simple, as a bottle of cold water. In addition Frank did what he needed to do get me into a very nice Jetta, while not pushing me into something I could not afford or did not want at any price (zero dollars). He did a great job at answering my questions, even if it meant doing some research to provide me with the correct answer. Because of this I ended buying 10k/20k/30k service agreement that I can use at VW dealer including the one back home, but may just stop at McDonald for service when I am in Denver. As for other staff members including Josh the finance guy they did a great job offering additional products and services without being pushy after I nicely explained that the highly discounted extended warranty was not in my budget. Only complaint I might have, would be with the full website (not mobil), as sometimes loads slowly or incorrectly. I found their mobil website pulled up on my iPhone or the VW website to be a better choice for browsing their inventory. Other than that I just really can not say enough good things about my experience with McDonald VW and very highly recommend them for anyone in the market for a new VW. I also will consider them in future when I am looking to purchase my next new vehicle. More