McGovern Buick GMC of Westborough

Bait and Switch I told the sales team what car I wanted and what I wanted to spend After 3 visits looking at the same car and being told a price we went in to purcha I told the sales team what car I wanted and what I wanted to spend After 3 visits looking at the same car and being told a price we went in to purchase the car. Arriving there on the 3rd visit I asked to test drive the car one more time so two sales reps walked out gave me the keys and put a plate on the car. After the drive I sat down and the accountant left to get the exact price (which we had already agreed on) but I figured they were adding plate and reg. as we already discussed tax with the original price. The sales rep and accountant returned to ask what car I was purchasing? I replied the car I just test drove and you put a plate on. This is the only car I looked at on the prior visit and all the voicemails I received were about. They told me that they couldn't sell that car for that price but had a different car with twice the mileage that they could. This was the classic bait and switch. I would never go to, call or purchase a car from this dealer. They wasted at least 8 hours of my time with repeated phone calls and 3 visits talking about this car. More

Worst car buying experience ever I will say this dealership is the definition of your stereotypical used car dealership. If you want a deal full of hassle, and a deal that is difficu I will say this dealership is the definition of your stereotypical used car dealership. If you want a deal full of hassle, and a deal that is difficult in every sense then shop at Westborough GMC. I have bought a lot of vehicles in my day and I know how it works. This is by far the worst dealer I have ever dealt with. It makes me not only never want to buy a GMC again, I may never buy an American car again. I work in the customer service business and live by the words, "the customer is always right." I don't think anyone but the one girl in service has even heard this phrase, never mind care about it at all. More

Service shines Service appoints are timely and accommodating. Specials are explained, and no one pushes unneeded additions. Honesty is consistent. I might add that s Service appoints are timely and accommodating. Specials are explained, and no one pushes unneeded additions. Honesty is consistent. I might add that sales is pleasant and not pushy. There consistency is a plus. More

Service Best service department ever. Fast and efficient, able to get appointments within decent time. Coupons are always available. Decently priced services, Best service department ever. Fast and efficient, able to get appointments within decent time. Coupons are always available. Decently priced services, would definitely recommend to everyone that I know. More

Westborough Buick lucked out with this saleswoman. I initially contacted the dealership regarding a used Buick Enclave. When I came into dealership I was greeted by Cassie Jones. I soon realized that I initially contacted the dealership regarding a used Buick Enclave. When I came into dealership I was greeted by Cassie Jones. I soon realized that the Enclave was not the car for me due to several reasons. She showed me some other options (Encore, too small) and they proved to be not what I was looking for. I noticed the GMC Terrain and it had me at "Hello". I loved the styling and had all the bells and whistles in an affordable price range. Cassie was amazing on the test drives discussing all the gadgets and safety features. I was coming off of a 2007 Murano so it had been a while since I had been in a new car. That being said I was also unsure on whether to lease or buy. Cassie was very patient walking me through it all. When the finance guy stepped in I started to get the hard sell and he was looking for a handshake on a car that I didn't even want. The color was bad and it didn't have the engine I wanted. The finance part of it needs tweaking because when you ask for numbers it is confusing. I came back with my husband to show him the Terrain's. I expressed interest in one and Cassie had it all ready when we came back. She also told us about a used 2015 Terrain w/Denali package in the lot. The price was a bit higher but as soon as I got in it I was sold. Once the car was selected then we got some solid numbers. Cassie was so responsive to my emails and texts on questions. When I came to pick up car late on a Friday night she sat in car with me for an hour setting up the comp OnStar and getting me familiarized with the car. I have been selling real estate in this area for 16 years. I am very receptive to when I am being upsold or getting xx. None of that with Cassie...she is the ultimate professional and I felt very comfortable working with her. I want to steal her to sell real estate! Westborough Buick has a gem and I hope they realize it. I have a lot of contacts and a fist full of her cards in my wallet. I hope to send her some buyers. When you call to even inquire about a car...ask for Cassie Jones. More

Service department This dealership is wonderful. I leased my car here and bring it in for service. The service department is wonderful and the service is excellent. T This dealership is wonderful. I leased my car here and bring it in for service. The service department is wonderful and the service is excellent. They always have time for me and make me feel good when I have a question. It is a great dealership. More

The salesperson makes the difference. I was recently looking for a late model vehicle to replace my suv that my son totalled in an accident. I was in the Westborough area and began dealing I was recently looking for a late model vehicle to replace my suv that my son totalled in an accident. I was in the Westborough area and began dealing with a saleswoman there. As a woman it is refreshing to deal with a salesperson(women) that doesn't respond to MY questions to my husband. I have walked out out dealerships for that exact thing! I make all vehicle decisions and refuse to be spoken down to. Ms. Jones was incredibly helpful to me in looking for a replacement suv with safety in the forefront of my mind She seemed to understand that I was still in a bit of a state from how horrific the accident was and how my son walked away unscathed. She listened and spent quite a bit of time working with me checking crash safety ratings. That was my main goal! I also have a fairly accurate xx detector and cannot stand the oft portrayed typical salesman shtick. I felt respected, listened to, and genuinely worked with. I may not be the easiest customer by "ease of dealing with" definitions. I expect quite a bit and appreciate such when it actually happens. I actually ended up getting a really great deal from a private sale and did not end up buying from this dealership. That deal was unexpected but takes nothing away from the fact that I would have otherwise been thrilled to continue with Cassie Jones. My theory is that if you are the type of person to be quick to complain about customer service, then you better be just as quick to also take the time to commend when things exceed expectations! I feel like dealing with a female salesperson added to my experience as it was the first time in 30 years of purchasing cars that I felt heard. The understanding of my fear and shock went a long way.......as she can attest to....having been shown all the horrible pictures from that day. Thank you for your time! Susan Bradley More

new car purchase I had the worst car shopping experience with GMC Westborough today and am still in shock what kind of business ethics these people have. I contacted t I had the worst car shopping experience with GMC Westborough today and am still in shock what kind of business ethics these people have. I contacted the dealership 2 days ago and spoke to Sam. I told her that am in the market for a new 2016 Acadia and gave her specs of the car she stated she will get back to me right away. After waiting for her response for almost 24 hours I called her luckily she remembered me and asked me how can be helped. I gave specs of the car and told her that I need to lease the vehicle as I am coming to an end of the lease for current car she said she will call me back which she did. She stated that she cannot give me the the pricing because if she does I will take the price and shop her price if I am serious buyer I should fill out the credit application first before getting lease numbers. I was shocked to hear that from her 1st of all I was looking to make simple deal and cannot to come back and forth to the dealership due the my business and secondly if i was to shop around what is wrong about it, How can I fill out the application without getting lease numbers from her or before agreeing on the price. when I replied that I cannot fill out the credit application and what is she talking about this not my first car buying experience application she got mad and start shouting on the phone. When I asked her to talk to the manager she replied they are busy. Very bad experience from these people I will never contact them again I have bought before from HURD GMC RI and from PATRIOTS GMC CHARLTON it always went flawless had no problem buying. I will buy from PATRIOTS GMC again will never come back to these people again not even for the service.Funny thing they have so many negative posting on dealerrater but they never contacted their unhappy customers to see how can they help someone it shows how much they care for their business. I recommend everyone to stay away from these people. More

great experience purchasing a new truck Worked with Skip and Paul to locate the truck I wanted. They helped me locate and get from another dealer. They also guided me in getting the incen Worked with Skip and Paul to locate the truck I wanted. They helped me locate and get from another dealer. They also guided me in getting the incentives available to me and a low rate loan as well. Always felt that skip was straight and honest with me and wanted to be sure I was happy with my purchase. Would most Definatly recommend Skip to anyone. More

Horrible salesmanship Ordered a car several weeks ago via sales rep "Ryan Callahan". Placed a deposit on the car and was assured by sales rep it was mine. Fast forward to l Ordered a car several weeks ago via sales rep "Ryan Callahan". Placed a deposit on the car and was assured by sales rep it was mine. Fast forward to last week. Car was scheduled for delivery Saturday. Received an update there was a delay in shipment, till Wednesday. I call and email for an update Thursday and Friday this week and all attempts to contact Ryan were ignored. I decide to drive to dealership Friday evening and find out what is going on. Talk to manger "Paul Puccio" and he informs that the car is sold. I ask about my deposit, and says the process meant nothing until a bill of sale. Weeks were wasted and total trust was lost with these guys. Stay clear of westborough Buick gmc. Management and staff don't care about you. More