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McGovern Ford at Drum Hill

Lowell, MA

Overview
Employees
Reviews
4.9
194 Reviews
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1212 Westford St

Lowell, MA

01851

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Showing 194 reviews

May 13, 2024

For the past 10 years I have been bringing my cars to Drum Hill and now McGovern for service. Excellent customer service and communication on all work to be done. More

by Rgentle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

McGovern Ford at Drum Hill responded

We're so glad to have earned your trust over the past decade! It's always our goal at McGovern Ford Lowell to provide excellent service and clear communication. Thanks for sticking with us, we appreciate it!

Helpful
May 13, 2024

This was by far my best experience with a car dealership and I have a lot of experience. Thank you McGovern Ford! More

by Diane
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Santiago
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Keenan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024 -

McGovern Ford at Drum Hill responded

Diane, we're delighted to know that your experience with McGovern Ford Lowell was the best you've had! We appreciate your kind words and look forward to serving you again in the future.

Helpful
May 11, 2024

Great overall experience - no pressure, very patient with questions, and all great to work with. More

by Holly
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chuck Cote
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Keenan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

McGovern Ford at Drum Hill responded

Holly, thanks so much for the 5-star review of McGovern Ford Lowell! We are happy to hear you had a pleasant experience.

Helpful
May 11, 2024

Everyone at McGovern Ford was friendly and easygoing. I got the exact car I wanted with no pressure More

by vdavis
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Robert Keenan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Cote
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

McGovern Ford at Drum Hill responded

We are glad to hear that our team provided excellent service. Thanks for choosing McGovern Ford Lowell, and enjoy the new ride!

Helpful
May 10, 2024

Very nice people easy to book and good comm fast billing all good and easy More

by Cyril.calles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Cray
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

McGovern Ford at Drum Hill responded

We are so happy that our McGovern Ford Lowell team earned your five stars. Thanks, Cyril!

Helpful
May 09, 2024

I have always had my Focus serviced by McGovern Ford. Thye have great service writers that take you through what you need. More

by timcosta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 09, 2024 -

McGovern Ford at Drum Hill responded

We're glad to know you've had consistent positive experiences with our service team at McGovern Ford Lowell. We appreciate your loyalty and look forward to continuing to serve your Focus in the future!

Helpful
May 08, 2024

Lisa in Service was great. She kept me informed of the delay in getting parts. More

by Norm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Raposa
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May 08, 2024 -

McGovern Ford at Drum Hill responded

Norm, thank you for sharing your appreciation for Lisa at McGovern Ford Lowell! We're so glad she could keep you up-to-date.

Helpful
May 08, 2024

Rob, Nick, and all of the other staff involved in our experience at Mcgovern were wonderful! Great to work with, communicated well and offered detailed explanations/answers to questions. More

by maria
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Keenan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Cote
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Keenan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 08, 2024 -

McGovern Ford at Drum Hill responded

Maria, it's fantastic to know that Rob, Nick, and the rest of our team at McGovern Ford Lowell provided you with a wonderful experience. We appreciate your feedback!

Helpful
May 06, 2024

Both my sales rep, Nick, and the dealership manager, Paul, were extremely helpful, friendly, and professional. More

by Rmarcotte
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Santiago
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Keenan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2024 -

McGovern Ford at Drum Hill responded

It's great to know that Nick and Paul were able to provide you with such a positive experience at McGovern Ford Lowell. Thanks for sharing your feedback!

Helpful
April 29, 2024

We had an amazing experience at McGovern Ford in Lowell MA. Very impressed with Nick Keenan, honest, helpful, and professional. More

by dungarvan01
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Corey Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Keenan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2024 -

McGovern Ford at Drum Hill responded

We're delighted to know you had an amazing experience with us at McGovern Ford Lowell, and that Nick Keenan left a positive impression. Thanks for the review!

Helpful
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