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McGovern Ford of Saugus
Saugus, MA
847 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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847 Reviews of McGovern Ford of Saugus
July 15, 2026
Extremely disappointing and unprofessional experience. I was prepared to purchase a used vehicle from this dealership and worked through multiple pricing issues before agreeing to move forward. The ori I was prepared to purchase a used vehicle from this dealership and worked through multiple pricing issues before agreeing to move forward. The original quote included a nearly $3,000 appearance package that was not clearly reflected in the advertised price, along with a $1,000 third-party registration fee. After I questioned both charges, the appearance package was removed and I chose to pay cash to avoid the registration-processing fee. The finance manager then sent paperwork for my wife and me to sign, which we completed. The documents listed the vehicle’s mileage as 8,570 miles. When I specifically asked the salesperson to verify the mileage before wiring more than $30,000, I was finally told that the actual mileage was 9,784—more than 1,200 miles higher than the signed paperwork. The explanation was that the previous owner had continued driving the vehicle while waiting for another vehicle to arrive. I reasonably asked for time to reconsider and for the inaccurate paperwork to be corrected. The salesperson emphasized that the vehicle had been marked sold for us and pressured me to make a decision quickly because they could not continue holding it. Before I even had a chance to respond with my decision, I was told the vehicle had been sold to one of the salesperson’s coworkers. That is an astonishing way to treat a serious buyer who had already signed paperwork and was simply trying to verify that the mileage and transaction documents were accurate before sending payment. The problem was not merely the additional mileage. It was the repeated lack of transparency, the inaccurate paperwork, the pressure to act quickly, and the decision to sell the vehicle internally before giving me a reasonable opportunity to respond. I would strongly caution buyers to carefully review every charge, independently verify the mileage, and confirm all details in writing before signing or sending payment. Based on how this transaction was handled, I would not trust this dealership with another purchase. More
by RFK117
Employees Worked With
Ledjon Ferrunaj
July 08, 2026
I’m ver happy with emaru he is very professional and patient and he made my new purchase with McGovern ford in Saugus Massachusetts a amazing experience he is my go to guy for now on I can’t thank him patient and he made my new purchase with McGovern ford in Saugus Massachusetts a amazing experience he is my go to guy for now on I can’t thank him enough. More
by Jckcolarusso
Employees Worked With
Emaur
July 03, 2026
Recently I brought my 2021 Ford Explorer xx to Saugus for service & a tire repair and once again Krista and the team did a great job! Always upfront with you on how long the job could take and keep you poste service & a tire repair and once again Krista and the team did a great job! Always upfront with you on how long the job could take and keep you posted with any other suggestions they notice while working on the vehicle. I definitely recommend you bring your vehicle to McGovern Ford in Saugus for your service needs. They got the best service department More
by wojo1077
Employees Worked With
Krista , Jeff Perkins
July 01, 2026
My experience with Ledgion and the entire sales team at McGovern Ford in Saugus MA was excellent. I will purchase my next vehicle here without hesitation McGovern Ford in Saugus MA was excellent. I will purchase my next vehicle here without hesitation More
by Shawn
Employees Worked With
Ledjion Ferrunaj
June 19, 2026
Super dealer ford company to buy car very nice salesman and manager, salesman explained every thing I recommend this place to my friends and family thank you for everything and manager, salesman explained every thing I recommend this place to my friends and family thank you for everything More
by Mohammad Gharakhani
Employees Worked With
Mark Taliento, Suad Alushaj, Gabriel Zorrilla
