McGovern Kia of Norwood

Wow! I normally don’t enjoy visiting a car dealership but the team here made my visit fun and easy! Pedro assisted me with my new Sportage Hybrid purchase I normally don’t enjoy visiting a car dealership but the team here made my visit fun and easy! Pedro assisted me with my new Sportage Hybrid purchase! Thank you to the McGovern Team! More

Called into the dealership and spoke with Alex, scheduled an appointment to visit the showroom to look at new Sportage and Seltos. I was introduced to Brandon Hilton, purchased a new vehicle and was on my wa an appointment to visit the showroom to look at new Sportage and Seltos. I was introduced to Brandon Hilton, purchased a new vehicle and was on my way! Super smooth transaction. Very knowledgeable and professional! I would recommend this dealership to everyone! More

Wed 2/21/24: My wife and I test drove a Kia Telluride one week ago today and wanted to purchase it. I authorized them to check our credit. At 7:45pm, 45 minutes after closing, the salesperson had still not h week ago today and wanted to purchase it. I authorized them to check our credit. At 7:45pm, 45 minutes after closing, the salesperson had still not heard back from finance. We live almost an hour away and both had to work the next day. I told the salesperson that we needed to head home so asked him to call me when he heard back from finance. He wanted us to stay and wait but reluctantly agreed to call me back. He never did. I called the next day Thursday and left a message for the salesperson to call me back and he didn't. I called again on Friday asking for a manager and left a voicemail for him to call me back, and he didn't. I called again on Saturday and spoke with the salesperson who said that the finance person had taken a few days off and won't be back until Monday. I called again on Monday and on Tuesday asking to speak with the finance person, still no call back. On Wednesday 2/21/24, I called without identifying myself and asked if the Kia Telluride was still available and was told that it was sold. When I looked at the vehicle, I noticed that the steering column was loose and mentioned it. I also asked for more money for my trade in than they offered. It appears that I was too much trouble for them to deal with. They likely sold the car out from under us to someone who asked very few questions and who didn't notice the steering column issue. Several people dropped the ball on this, and it seemed deliberate. They not only wasted our time, but now we have a hit on our credit rating for a car loan that we will never get. Pretty shady business practice if you ask me. Wed 2/28/24: Just as I was going to post this view 1 week ago today, the sales manager called me and promised to find another vehicle suitable to me at a good deal. I told him that I would give him one week and that I would post this review at the end of the business day Wed 2/28/24 If I didn’t hear from him. No call back, so here it is. STAY AWAY!! More

I had the worst car shopping experience of my life at McGovern Kia working with general manager Jimmy Peluso and salesman Michael Sorm. These people have no regard for their potential customers and think McGovern Kia working with general manager Jimmy Peluso and salesman Michael Sorm. These people have no regard for their potential customers and thinking nothing of wasting hours and hours and hours of their time. I went in and took a car for a test drive, when I asked for the out-the-door price they had me sit at the saleman's desk for over an hour because Jimmy was "busy", but whenever I looked over he was laughing and chatting with his team (stupid mind games...). I finally got frustrated and left without the out-the-door quote. They said they would send it to me, but after 3 days still no price quote. I had to reach out again and finally got it from Jimmy with a quick "sorry for the delay". Working with Michael Sorm we got to a final agreed upon price. Michael told me I had to come in that same day so I could put a deposit down on the car and sign some paper work. Together we came up with a plan on my arriving at a specific time to do all of this, as I live an hour away. I do exactly as we had agreed upon, even getting there early. After waiting for Michael for over an hour he tells me the car is actually already sold but if I would like to leave a deposit they could get another one in 2-3 months. No apology for the situation, nothing, he acted like it was completely my fault. So of course I get angry and leave. In the end I bought the Kia I wanted from another metro west dealership (there are several). Not sure if the team at McGovern is dishonest or incompetent, or both. I will never do business with these people again. Do yourself a favor and take your business to a Kia dealership that treats their potential customers with the respect they deserve. More

Called the dealership spoke to Alex jones. About a vehicle a wanted to purchase. He sent me a e-mail with the wrong information.so I called the dealership and no one answered the phone it rang About a vehicle a wanted to purchase. He sent me a e-mail with the wrong information.so I called the dealership and no one answered the phone it rang and rang it’s awful. I keep calling no answer. So a e-mailed ALEX JONES and he never responded to my text yet and I’m still waiting.. I don’t think I’ll buy my car there . More

Salesman Michael Sorm was super easy to deal with, great sales experience. He was knowledgeable about the features of the car and really helpful in a a low pressured way. sales experience. He was knowledgeable about the features of the car and really helpful in a a low pressured way. More

I also want to highlight the attention of Riley, the sales manager. very good service and the fact that speak Spanish made my process easier and faster. sales manager. very good service and the fact that speak Spanish made my process easier and faster. More

I had a wonderful experience working with Brandon Hilton at McGovern Kia of Norwood. I was a long time Jeep owner and decided to try a new brand. I love my new Kia Seltos. Brandon was very easy to work with at McGovern Kia of Norwood. I was a long time Jeep owner and decided to try a new brand. I love my new Kia Seltos. Brandon was very easy to work with and very responsive. Upon delivery of my new Seltos he spent time with me teaching me about all of the features so I could drive off understanding how everything worked. He was incredibly friendly, professional and knowledgeable about the vehicle. It was a fantastic experience. The finance department was also excellent and helped secure me additional coverage all the while keeping me at my desired monthly payment. 5+ stars! More

Just bought a truck from Jim P and his team (Pedro and Charles) at McGovern Kia of Norwood. Jim P runs a truly professional dealership that treats every customer like family! These guy made the car buyin Charles) at McGovern Kia of Norwood. Jim P runs a truly professional dealership that treats every customer like family! These guy made the car buying process painless and easy !! I will definitely be back in the future to buy cars for my children . Highly recommend this dealership. More

consumer friendly, clean, and well organized. looking forward to working with the staff again in the future looking forward to working with the staff again in the future More