McGovern Toyota of Portsmouth

They are courteous and efficient. The booking process is fast, with immediate confirmation via text. Check in and check out is painless and quick. The booking process is fast, with immediate confirmation via text. Check in and check out is painless and quick. More

I recently visited McGovern Toyota for service. I asked to speak with the Service Director because of a problem I discovered in the engine compartment. A very cordial young man (John Lightbown) i I asked to speak with the Service Director because of a problem I discovered in the engine compartment. A very cordial young man (John Lightbown) introduced himself & I explained the problem; I had found 4 plastic clips missing from the plastic cover over the battery and grille area. The more I explained it, the more upset I got! John patiently waited until I finished and then explained that sometimes these clips come loose and fall off. At that point I was a lot calmer & embarrassed as I had ASSUMED it was their fault. He assured me that they would replace them at no cost while my RAV4 was having its regular service. I then realized that I had acted very impatiently and ASSUMED making an xxx of myself! I must also tell you that they found 2 more clips missing & again replaced them at no charge. It seems to me that we all seem more impatient these days and forget how to have a calm discussion (as did John.) I have been a Portsmouth Toyota (now McGovern Toyota) customer) since the 1990's when I owned a 1997 Jeep Grand Cherokee. I always experienced great service nice friendly people. Next time you visit McGovern Toyota & your in the waiting area, listen to McGovern's employees as they talk to other customers in the waiting area. Very professional people! More

Efficient and upfront about your options. Work with me on getting a better monthly payment. Work with me on getting a better monthly payment. More

The service department got me right in took care of the necessary work for my vehicle and when it was finished, the technician explained exactly what they did. The service manager came over and said if you necessary work for my vehicle and when it was finished, the technician explained exactly what they did. The service manager came over and said if you have any problem or any questions, please don’t hesitate to call. Very professional I will be going back here for all my future needs. More

Joseph D from the service department was more than helpful. Highly recommend McGovern Toyota’s service department. helpful. Highly recommend McGovern Toyota’s service department. More

Extremely professional and service oriented! ! Every single employee that I have met has been committed to helping me have a great service experience! ! Every single employee that I have met has been committed to helping me have a great service experience! More

Matthew was professional, efficient and very helpful throughout the maintenance and repair of my vehicle. It made all the difference. throughout the maintenance and repair of my vehicle. It made all the difference. More

I want to share just how incredible my experience was with the service team at McGovern Toyota of Portsmouth, especially Matt Chretien. I was in an incredibly high-stress situation. My truck had a major with the service team at McGovern Toyota of Portsmouth, especially Matt Chretien. I was in an incredibly high-stress situation. My truck had a major electrical failure right when I needed to get my mom to Boston for her knee surgery. I was visiting from out of town and live in Washington DC, so I had no choice but to get the truck off the highway, leave the truck at the dealership, find a rapid rental car and coordinate everything from afar. I was super anxious and overwhelmed, but from the moment I connected with Matt, I felt like I was in the best hands possible. Matt did not just get my truck into the shop quickly. He personally helped me arrange a rental car on the spot so I could still get my mom to her surgery. That alone would have meant the world, but it was just the beginning. What followed was a complex and extended repair process involving difficult electrical diagnostics, coordination with my insurance company, and sourcing multiple parts that were not easy to get in stock from Toyota. Matt stayed in close contact the entire time, communicating with clarity and patience and making sure I understood what was happening every step of the way. Even from a distance, I felt informed and completely taken care of and supper responded to. I also want to give a huge thank you to the technician who worked on my truck. The level of care and expertise was outstanding. Diagnosing the issue was no small task, and the technician not only got it right, but also provided real-time video updates that walked me through what was wrong and explained the logic behind each repair step. That kind of transparency and professionalism gave me real peace of mind. When it came time to pick up the truck, I was again met with extraordinary support. Since I needed the vehicle over the holiday weekend and the service shop was closed, the General Manager, also named Matt, personally opened up the service shop area to hand off the keys and make sure everything was in order. That kind of leadership and customer-first attitude is incredibly rare and deeply appreciated. When I drove away, my mom was with me and we were both blown away. The truck was spotless, running perfectly, and they had also completed a recall repair that needed attention. In a world where genuine personal service is becoming harder to find, McGovern Toyota delivered something truly exceptional. This was not just about fixing a vehicle. It was about helping someone through an incredibly stressful time with kindness, skill, and integrity. McGovern Toyota of Portsmouth has earned my full respect and appreciation. Matt Chretien, the technician, and General Manager Matt went above and beyond in every way. I only wish there were people like this at a dealership near me in the DC area. I would absolutely return and recommend them to anyone looking for honest, top-tier service. They have a customer for life, even though I don't live in the area! More

Cassie Pouliot eased us through the entire car purchase process. She provided the information we needed without any pressure and made the experience easy. She kept us up to date on the car’s delivery fro process. She provided the information we needed without any pressure and made the experience easy. She kept us up to date on the car’s delivery from Japan and provided a thorough introduction to the car once it arrived. Every aspect of the transaction went smoothly and without excess complexity. Thank you, Cassie, for your support! More

Excellent service, prices a bit high. David went out of his way to explain and show me the problem areas. David was A+ David went out of his way to explain and show me the problem areas. David was A+ More