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McGovern Toyota of Portsmouth

Portsmouth, NH

Overview
Employees
Reviews
4.7
129 Reviews
McGovern Toyota of Portsmouth aims to be the number one automotive solution for Toyota drivers throughout Portsmouth, Dover, Exeter, Epping, Hampton, NH and York, ME. We accomplish that goal by offering a vast array of vehicles, no-stress auto financing and exceptional car service and repairs. You can take care of all of your automotive needs all under one roof! McGovern Toyota of Portsmouth has large inventory of safety-conscious, dependable and family-friendly new Toyota models. Take the time to visit our Portsmouth showroom to get behind the wheel of a new Toyota Corolla, Tacoma, Sienna, 4Runner, Camry or RAV4 today. You'll fall in love with the Toyota's eye-catching style, confident performance and premium quality, tech-driven interiors. If a new vehicle isn't in the cards, then browse our current selection of Toyota Certified Pre-Owned models and used cars from top automakers. Regardless of make or model, each used vehicle has been thoroughly inspected to guarantee its quality to drivers like you! Whatever your needs or budget, a perfect new car, truck or SUV always awaits at McGovern Toyota of Portsmouth proudly serving drivers in Portsmouth and beyond.
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150 Greenleaf Ave

Portsmouth, NH

03801

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Showing 129 reviews

September 08, 2024

Always courteous! Jonathan explains exactly what they are doing! Calls to update the repairs! Always the best service! More

by bevzam143
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan at the desk today!
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Sep 09, 2024 -

McGovern Toyota of Portsmouth responded

Thank you for the fantastic feedback! We're glad to hear Jonathan and our team at McGovern Toyota of Portsmouth provided excellent service. We appreciate your support!

September 05, 2024

Adam from the sales team was awesome helping us select our new RAV4 XLE Hybrid! He was always available to answer questions and super understanding and considerate regarding our budget. I’d highly recomme More

by JEM1402
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam
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Sep 05, 2024 -

McGovern Toyota of Portsmouth responded

Thanks for the glowing review! We're delighted to hear Adam provided such excellent service and made your experience at McGovern Toyota of Portsmouth a great one. Enjoy your new Toyota RAV4 XLE Hybrid!

September 04, 2024

Used both sales n service. Slick. used car sales people. Service ai $189 per hour is 'market'.. Negotiated hourly rate with insurance, then charged me the difference. More

by flew102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Abby n Michelle
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Sep 05, 2024 -

McGovern Toyota of Portsmouth responded

Thank you for sharing your feedback. I’m sorry to hear that your experience didn’t meet your expectations. We strive to provide transparency in both our sales and service processes, and I understand how frustrating it can be when there are concerns about pricing and communication. Our service rates are based on current market standards, and we aim to provide the best possible value for the work we perform. I apologize if there was any confusion regarding the negotiated rate with your insurance and the final charges. I would be happy to review your invoice and address any discrepancies to ensure everything was handled correctly. Please feel free to reach out to me directly at mbarker@mcgovernauto.com or 603-501-4601, and I’ll personally assist in resolving this matter to your satisfaction.

September 04, 2024

Chris went above on excellent customer service. Dave was extremely friendly and helpful with our needs willing to assist. Chris took extra time for me explaining teachers of the vehicle. He was ver More

by Linda
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris, Salesperson, Dave, Mgr, and finance explained things well, everyone was pleasant!
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Sep 04, 2024 -

McGovern Toyota of Portsmouth responded

Linda, we're delighted to hear that Chris and Dave provided you with excellent service at McGovern Toyota of Portsmouth. Thanks for recommending us!

September 02, 2024

Service was OK. However, the service department would not answer the phone.. This problem should be addressed. More

by Ridgelnd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John doe
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Sep 05, 2024 -

McGovern Toyota of Portsmouth responded

Thank you for your feedback. I’m glad to hear the service itself was satisfactory, but I apologize for the frustration you experienced when trying to reach our service department. We understand how important it is to be responsive, and we are actively working on improving our phone system to ensure customers can easily reach us. Your feedback is invaluable, and I will personally look into this issue to prevent it from happening in the future. If you need assistance or have any other concerns, please don't hesitate to reach out to me directly at mbarker@mcgovernauto.com or 603-501-4601.

August 31, 2024

Great Service ! Brad is great. Earned our trust and future business. Great place ! Great People! More

by Tom
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brad
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Sep 03, 2024 -

McGovern Toyota of Portsmouth responded

Thank you, Tom, for leaving McGovern Toyota of Portsmouth a five-star review! We are thrilled that Brad ensured you felt confident in our business. See you next time!

August 31, 2024

Joseph was very helpful and very nice. The work was done in a reasonable time. I have always had very good experiences with this dealership More

by mpatweeks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph
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Sep 03, 2024 -

McGovern Toyota of Portsmouth responded

Thank you for sharing your positive experience! We're glad to hear Joseph and the team at McGovern Toyota of Portsmouth provided helpful service in a timely manner. We appreciate your continued support!

August 28, 2024

Michelle was very helpful and friendly, waiting room was very comfortable. Very efficient staff and work completed on time More

by Judi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle service rep
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Aug 29, 2024 -

McGovern Toyota of Portsmouth responded

Judi, we're delighted to hear that Michelle and the team at McGovern Toyota of Portsmouth provided such a comfortable and efficient experience. Thanks for sharing your feedback!

August 18, 2024

My service experience was outstanding provided by Michelle. Everything was explained well through the process. More

by Bonhep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle
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Aug 19, 2024 -

McGovern Toyota of Portsmouth responded

Bonhep, we're delighted to hear that Michelle provided an outstanding service experience at McGovern Toyota of Portsmouth. Thanks for sharing your positive feedback!

August 13, 2024

Brought car in to get Blindspot Monitor fixed. After close to three hours I was told that they were unable to fix it. Gave me an estimate of $2,000+ to get it repaired. Bottom line: No change to More

by yallambie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John
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Aug 21, 2024 -

McGovern Toyota of Portsmouth responded

Thank you for taking the time to share your experience with us. I'm truly sorry to hear about the frustration you encountered during your visit. It's never our intention to leave our customers feeling dissatisfied, and I understand how upsetting it can be when your concerns are not fully addressed. The $400 charge you mentioned was for the diagnostic process, which involved our technicians thoroughly inspecting your vehicle to identify the issue with the Blindspot Monitor. Unfortunately, after diagnosing the problem, we found that the repairs required are more extensive than initially anticipated, leading to a higher estimate. However, we value your business and want to ensure you feel confident in our service. I’d like to discuss this further and see what we can do to address your concerns. Please reach out to me directly at mbarker@mcgovernauto.com. I’m committed to making this right for you. Thank you again for the feedback—I hope we can regain your trust.

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