Back

McGrath Acura of Libertyville

Libertyville, IL

4.7
1,135 Reviews
Welcome to the McGrath Acura of Libertyville. Whether you are looking for a new or pre-owned Acura car or SUV you will find it at our dealership. We have helped many customers in the Chicago land area find the Acura of their dreams! We know that prospective customers are extremely well educated when researching their next vehicle. McGrath Acura of Libertyville has made it easy to get all the available vehicle information so you can spend less time researching and more time enjoying your purchase. Check out our new specials and pre-owned specials for additional savings on your next vehicle.
Contact Dealership

1620 S Milwaukee Ave

Libertyville, IL

60048

Directions

By Type

Showing 1,135 reviews

May 14, 2011

They are trustworthy, friendly and fun to do business with - what more could you ask for? My third Acura - 2nd from Acura of Libertyville. I would not hesitate to send any of my friends and/or family t More

by atrillhaase
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Solan, Tom Knollenberg, Jerry Solan
May 11, 2011

My experience at Acura of Libertyville was a very good one. From the moment I sent my first email inquiring about the car to the time I made the purchase I knew I had chosen a great place to buy my car. I More

by danjump12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luigi Miceli, Luigi Miceli
April 25, 2011

My TSX purchase was a stress free experience. Andy is very knowledgeable of the vehicles he represents. The vehicle was delivered in showroom condition and the overall experience with Acura of Libertyvil More

by danolson627
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew DeHaven
April 06, 2011

Both salesmen were very attentive to my needs, and were able to work with me and my restricted time availability. I did not feel pressured into making any big decisions. Very good customer service, very ac More

by jrcitro621
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Flores
March 01, 2011

A Great Experience! I had been kicking around the idea of buying a New Car for several months with Glenn Bockwinkel. I never felt pressured to buy at any time. When you look up the word "Patience" in the More

by freerichee
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glenn Bockwinkel
January 24, 2011

Courteous, patient salespeople. Excellent new owner classes. No matter how many questions I asked, Craig and Scott were patient and informative. The dealership is clean and the customer area is nicely More

by dahlem
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Floress, Scott Weidner
January 21, 2011

Worst experience ever. I walked into this dealership and was immediately judged by my young age (although I could've paid cash for the car-didn't matter to them). Long story short, I went back to negotiate More

by customer5398
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dean, James
Feb 12, 2011 -

McGrath Acura of Libertyville responded

Acura of Libertyville is committed to providing a top-notch experience for all customers whether in sales or service, and whether they ultimately purchase—or not. Following notification of this customer’s complaint, our General Sales Manager was assigned to investigate the customer’s concern. It is important to note that prior to this client posting a review on Dealerrater.com, we were unaware of any complaints or concerns regarding their experience. Our first step was to ask the customer for some more specific details so that we could investigate the matter. Shortly after this request, we received the customers name and learned that they had purchased a 2005 Jeep Grand Cherokee, sold “As Is”, from us about 3-4 weeks prior to their posting of an adverse review. Following receipt of this additional information, we interviewed all employees involved with the transaction and reviewed our processes and provided some additional training to our employees so that we could make sure that we prevent recurrence of a similar situation. Most importantly, we are committed to ensuring that all customers receive a top notch experience at Acura of Libertyville… and this includes customers who knowingly purchase an older used car on an “As Is” basis. We need to make sure that the customer has a full understanding of the terms. In this specific case, we allowed the customer time to take the vehicle to their own mechanic for an inspection and at time of delivery explained the “As Is” policy and had the customer sign off on the policy at time of purchase. We offered an extended service contract to the customer, which they declined. Following completion of the investigation and review of our processes, we attempted to contact the customer to (1) discuss our findings with them and (2) make some accommodation for their frustration and inconvenience. At this point in time, they become non responsive to multiple attempts from the both the General Sales Manager, and General Manager/Co-Owner to reach them. We hope that from this point forward, the vehicle serves them well, and are willing to discuss the matter further with them if they wish to contact us.

January 19, 2011

From my first visit to the dealership through a follow-up "new owner's clinic", the service at Acura of Libertyville was exceptional. Sales person Scott Weidner proved extremely knowledgeable about Acura, it More

by rrclarkmd
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Weidner, Scott Weidner
December 11, 2010

No hassle , no pressure salesman that knows the Acura brand. 4th Acura I have purchased from this dealer. Their service department is friendly, and they have kept all of my cars running top notch withou More

by krinley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dino Fenton
September 03, 2010

I just bought a 2010 MDX and my first service visit was unbelievable. I had a question about the nav system and when asked Bruce he told me no. He said get Glen (owner) to do it. I couldn't believe it.. More

by lamap69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bruce