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McGrath Elmhurst Toyota

Elmhurst, IL

4.4
836 Reviews

440 W. Lake Street

Elmhurst, IL

60126

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Showing 836 reviews

February 04, 2010

I want to commend Faustino Huerta for his follow through on myrecent service visit with my 2006 Avalon. He is very courteous and keptme informed throughout the process. His professionalism should becommende More

by jjmtba
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Faustino Huerta, Faustino Huerta
Jun 11, 2010 -

McGrath Elmhurst Toyota responded

Thank you Mr. Gann, Faustino has been in charge of our late shift since 2005. Thanks for the opportunity to be YOUR Dealer. Sincerely, Daniel Briggs Brian Corrigan Parts and Service Director Service Manager Elmhurst Toyota Scion Elmhurst Toyota Scion

January 19, 2010

So my clutch went out on my 2006 Scion xB which had 75K miles on it at the time (just past the warranty). The nearest Toyota Dealership happened to be in Elmhurst and since my car would not accelerate past More

by Dre1045
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Leon
Jan 29, 2010 -

McGrath Elmhurst Toyota responded

“Dre1045, I would like to personally thank you for your feedback. Clearly I can understand how this situation would be upsetting for you. We did advise against putting in the aftermarket racing clutch, but since you directed us to install it anyway, of course we did. It’s your vehicle after all and we do our best to accommodate our customers’ requests. To get to the bottom of the issue for you, I also contacted the Service Manager and your Service Advisor at Naperville Toyota and they agreed that the part you gave us was to blame and there was no installation error. We are human after all and sometimes mistakes are made which is why we do accept responsibility for our actions when we do something wrong. I’m truly sorry we couldn’t resolve this issue for you. We will learn from this experience and hope you do as well. Thanks again for your feedback. It does help. Sincerely, Daniel Briggs”

November 23, 2009

The customer service, sales team and owner at this dealership gave us individual service, answered every question we had and were proactive on questions we hadn't even thought about. They were friendl More

by ukawaba
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kurt, Jim and Mike, Kurt Schiele
October 06, 2009

Great service for the 30,000 mile checkup. Service work was quick clean and top notch. Very comfortable waiting area. Friendly reminder for the next service activity. Staff was very courteous and helpful. More

by gknoerzer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin
October 06, 2009

I initially bought a new 2003 Toyota Matrix XRS and the experience was fantastic. I purchased the car in January of 2003 with a great price and overall satisfied with the customer service I recieved. Aft More

by TheHappyGuy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony, Tony Gmitrovic
October 05, 2009

My wife and I have dealt with Mike, Jim and Steve before they went to their current dealership, Elmhurst Toyota. We have bought a number of cars from them for over twenty years. We have since moved to Huntl More

by Hooker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Stefanik, Jim Magnali, Steve Salinas, Mike(finance), Steven Salidas
August 04, 2009

We bought a new Prius at this dealership. We did not haggle or ask questions. It took over four hours to buy this car. There were no other customers in the dealership and all the salesman were just st More

by skiphead
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Car salesman, finance guy
April 25, 2009

We would absolutely recommend Elmhurst Toyota to anyone looking to purchase a car in the Chicago area. We spent weeks going to different Toyota dealerships across the city test driving and price checking c More

by katyb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vladimir, Vladimir Rikhman
March 16, 2009

1st they talked me out of having the car checked out (a 2000 VW) saying I'd be "throwing my money away" because they already thoroughly checked it out & fixed anything minor. He said if anything major was More

by backtoca
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Igor and magnelli
January 23, 2009

I have my oil change at Elmhurst Toyota the last two times when they informed me that I am missing an oil baffle for the valve cover on the last visist and wanted to do the repair. When I ask them what More

by hunter8989
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Daniel Briggs, Dan Briggs
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